Napleton's Palatine Subaru

Joe was great to work with. From ordering the vehicle to hitting the scheduled delivery, he was right on the money. Pleasure doing business with him. Great experience From ordering the vehicle to hitting the scheduled delivery, he was right on the money. Pleasure doing business with him. Great experience More

I had such a great experience with Joe McAvoy and Napleton's Palatine Subaru! Everyone I met here during this process had been so friendly and helpful. Joe made the process so seamless for us despite Napleton's Palatine Subaru! Everyone I met here during this process had been so friendly and helpful. Joe made the process so seamless for us despite us having to do a lot of the process remotely. He was extremely communicative and knowledgeable and was able to help us find the perfect car for our needs within a few days of our initial contact with him. When I went to pick up the car, he spent time with me going through all the features so I felt extremely comfortable with my way around the car by the time I left the lot. I would definitely recommend this Subaru to people looking for a car in the future, and make sure you talk to Joe! He'll definitely take care of you! More

Everyone is very accommodating and friendly. Shout out to Bobby for accommodating me and helping me to get my first car!!! Shout out to Bobby for accommodating me and helping me to get my first car!!! More

It’s a very nice experience with Napleton’s Palatine Subaru. Specially sales person Ronald confer help me a lot to make my decision. Subaru. Specially sales person Ronald confer help me a lot to make my decision. More

Everyone at the new location is so nice . I would recommend to everyone I know. I would recommend to everyone I know. More

I was super nervous going on thinking Inwas not gonna get a car. But Devin was so good and explained everything about the car that I test drove. And devin and Mike both helped me get my 2013 Honda Accord I a a car. But Devin was so good and explained everything about the car that I test drove. And devin and Mike both helped me get my 2013 Honda Accord I am very pleased and excited with the service here. Very friendly and professional. Thank you Devin and Mike.🙏☺️ More

Salesman was unable to tell me anything about the car I was purchasing. Car was a 2017 Mustang GT Performance Package. I wasn’t told about the engine size (5.0), features of the Performance Package Upgrade was purchasing. Car was a 2017 Mustang GT Performance Package. I wasn’t told about the engine size (5.0), features of the Performance Package Upgrade, short throw shifter, tire size, brake package, interior features, anything you could possibly touch on was never spoke about. The vehicle also had quite obvious paint damage on the rear bumper that wasn’t brought up until I said something. (Also not in description online, dishonest.) These are simple things to know especially considering the dealership knew way ahead of time that I was coming to check out the car. Granted I knew what I was there for and exactly what I was purchasing, it’s still nice to have someone with knowledge of the vehicles making the sale. Salesman informed me they also had a Challenger and Charger on the lot but didn’t know what trim levels or engine size. All in all a poor experience. Napleton can be better than this, all it takes is some preparation and light research. On the bright side I got a good interest rate from the loan office and the gentleman who handled my paperwork was quite knowledgeable. More

From the time we walked in the staff was very polite, offering water, coffee.,or snacks. The facilities were clean and inviting. I had called and made appointment to view the vehicle...when we arrived offering water, coffee.,or snacks. The facilities were clean and inviting. I had called and made appointment to view the vehicle...when we arrived it was covered with road salt. I wish they would've washed it for my viewing, I didn't notice a small scratch on passenger side until I took delivery of the vehicle. But overall we are happy with the new vehicle. More

Bobby is very attentive , professional , very detail oriented definitely we'll recommend him to family and friends oriented definitely we'll recommend him to family and friends More

He is so patient during giving us the details how to use the new car. We are so lucky to have him. We will come back for sure for the future needed because of this exceptional service! Thanks use the new car. We are so lucky to have him. We will come back for sure for the future needed because of this exceptional service! Thanks More