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Napleton's Palatine Subaru

Palatine, IL

4.3
178 Reviews

1911 N Rand Rd

Palatine, IL

60074

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Showing 178 reviews

March 03, 2022

I had such a great experience with Joe McAvoy and Napleton's Palatine Subaru! Everyone I met here during this process had been so friendly and helpful. Joe made the process so seamless for us despite More

by Yasminechoroomi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
Mar 05, 2022 -

Napleton's Palatine Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton's Palatine Subaru. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

March 03, 2022

Everyone is very accommodating and friendly. Shout out to Bobby for accommodating me and helping me to get my first car!!! More

by Raguindinren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Crane
Mar 06, 2022 -

Napleton's Palatine Subaru responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Palatine Subaru! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 01, 2022

It’s a very nice experience with Napleton’s Palatine Subaru. Specially sales person Ronald confer help me a lot to make my decision. More

by vikashsaurabh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Carey, ronald confer
Mar 03, 2022 -

Napleton's Palatine Subaru responded

Hello, we're happy you found our staff to be so supportive during your experience here at Napleton's Palatine Subaru. We hope you continue to choose us for all your automotive needs! Take care!

March 01, 2022

Everyone at the new location is so nice . I would recommend to everyone I know. More

by Titusmama11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael un finance, Bobby Crane
Mar 03, 2022 -

Napleton's Palatine Subaru responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 25, 2022

I was super nervous going on thinking Inwas not gonna get a car. But Devin was so good and explained everything about the car that I test drove. And devin and Mike both helped me get my 2013 Honda Accord I a More

by reyes26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Theo Davis, Devin Riley, Peter Staszalek
Feb 28, 2022 -

Napleton's Palatine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

February 17, 2022

Salesman was unable to tell me anything about the car I was purchasing. Car was a 2017 Mustang GT Performance Package. I wasn’t told about the engine size (5.0), features of the Performance Package Upgrade More

by Mason
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Palomino, Mark Carey
Feb 20, 2022 -

Napleton's Palatine Subaru responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 14, 2022

From the time we walked in the staff was very polite, offering water, coffee.,or snacks. The facilities were clean and inviting. I had called and made appointment to view the vehicle...when we arrived More

by dodd_condon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theo Davis, Miguel Palomino
Feb 16, 2022 -

Napleton's Palatine Subaru responded

Hi, we really appreciate your great feedback! If you would like to discuss your experience in more detail, please contact our General Manager, Danny Napleton at dn@napletonmail.com at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

February 12, 2022

Bobby is very attentive , professional , very detail oriented definitely we'll recommend him to family and friends More

by Tony31571
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Crane
Feb 16, 2022 -

Napleton's Palatine Subaru responded

Hi, thank you for your kind review; we are happy to pass along your comments to Bobby here at Napleton's Palatine Subaru! We hope you continue to choose us for all your automotive needs! Thanks again for the recommendation, and have an amazing day!

February 09, 2022

He is so patient during giving us the details how to use the new car. We are so lucky to have him. We will come back for sure for the future needed because of this exceptional service! Thanks More

by mly2418
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, Joe McAvoy
Feb 11, 2022 -

Napleton's Palatine Subaru responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 05, 2022

Daniel Byun - on a scale of 1 to 10 / ABSOLUTE 10. / 5 STARS ALL DAY LONG My family and I showed up literally as Daniel was locking the door. It was 7:55pm on a Monday. It's cold, it's Monday. 10°F out More

by Phil and Tammy Tipler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Byun
Feb 07, 2022 -

Napleton's Palatine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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