Napleton's Palatine Subaru

I have all ways been treated in a courteous and professional way. The service representative has kept me appraised of what is happening with the car and the timing concerning its service. I feel professional way. The service representative has kept me appraised of what is happening with the car and the timing concerning its service. I feel very confident with the care Napleton gives my car. It is a clean and comfortable environment in which to wait. More

We have always taken our car there for service. The Service Department personnel are friendly and efficient. We usually wait at the dealership for the car to be serviced. We would like to be able The Service Department personnel are friendly and efficient. We usually wait at the dealership for the car to be serviced. We would like to be able to access more than one channel on the waiting area TV set. More

Everyone at Napleton is always so friendly and very efficient in what they do, and my car is perfect!. efficient in what they do, and my car is perfect!. More

I had a great purchasing experience here! I didn't feel pressured. I didn't feel like I was being "sold". I went in and was treated with respect, professionalism and left thrilled with my new I didn't feel pressured. I didn't feel like I was being "sold". I went in and was treated with respect, professionalism and left thrilled with my new car purchase! More

Prompt service, explain what is needed. Clean comfortable waiting area . We always take our car there for reliable service Clean comfortable waiting area . We always take our car there for reliable service More

Went for my oil change and 35000 mile inspection. Drove back to Florida and my from belly panel partially fell off. Had to call AAA to completely remove so we can continue our road trip. So much for Drove back to Florida and my from belly panel partially fell off. Had to call AAA to completely remove so we can continue our road trip. So much for the inspection that might have resulted in a dangerous situation. After we arrived in Florida, I brought to Jenkins Subaru and left wheel well was missing and clips on the right wheel well was also missing. Napleton Subaru failed to tell me all of this. More

Place was clean and the people were friendly and helpful. The service was good. Did not have to wait for service. helpful. The service was good. Did not have to wait for service. More

Very disappointed in the documentation process after deciding to buy the vehicle. Pressured to sign documents for products and services I did not want. deciding to buy the vehicle. Pressured to sign documents for products and services I did not want. More

I'm satisfied with the service they due with my Subaru Crosstrek 2019 . I will stay with them in a future. Crosstrek 2019 . I will stay with them in a future. More

All went well and would use again. Professional people and pleasant experience.. I think this is at least the second survey I’ve done. Hope this is the last. Professional people and pleasant experience.. I think this is at least the second survey I’ve done. Hope this is the last. More