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Napleton's Palatine Subaru

Palatine, IL

4.3
174 Reviews

1911 N Rand Rd

Palatine, IL

60074

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Showing 174 reviews

October 31, 2024

Very disappointed in the documentation process after deciding to buy the vehicle. Pressured to sign documents for products and services I did not want. More

by Disappointed buyer
Purchase Time
Recommend Dealer
No
Employees Worked With
Peter Staszalek, Joe McAvoy
October 16, 2024

I'm satisfied with the service they due with my Subaru Crosstrek 2019 . I will stay with them in a future. More

by bulwolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Palomino
October 02, 2024

All went well and would use again. Professional people and pleasant experience.. I think this is at least the second survey I’ve done. Hope this is the last. More

by puggal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
September 17, 2024

Honest hard working people, went in for a seat that was ripping at the seam and even though i was out of warranty they went out of their way to make it right. Definitely makes you feel like they take care More

by ajs1108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan??
August 27, 2024

I was interested in Subaru because I heard about all the great safety features and wow, They were not kidding! Anyhow, I love my dealership, Napleton. I knew exactly what I wanted after learning about Subar More

by joiedevine
Recommend Dealer
Yes
Employees Worked With
Service desk people I don’t know her name, but she was fantastic and she actually knew a lot about the cars. I was highly impressed just from having a casual conversation when I first got there she was great., Danny Napleton, Joe McAvoy
July 12, 2024

This car is drive smoothly and steadily, a lot features that make u enjoy driving it, very nice car! More

by Xiang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cristian
July 10, 2024

Very professional, very helpful, great customers service. We where happy to buy our Forester Wilderness here. Thanks More

by Zyevhen70
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arsen
June 26, 2024

What a great experience shopped other dealers they were the best and most professional by far More

by mjcarey@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theo Davis, Joe McAvoy
June 21, 2024

We are first time Subaru owners. Napleton’s Palatine Subaru has a very helpful and knowledgeable staff. Everyone is professional and courteous. Dan Garcia in sales made the buying More

by J9
Recommend Dealer
Yes
Employees Worked With
Dan Garcia and Connor Jacobsen, Theo Davis
June 05, 2024

Appreciated that there was no pressure from either Joe McAvoy or Chris Squillo. Got information and straight talk, not sales pitch. More

by michelemdame
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe McAvoy
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