Napleton’s Kia of Elmhurst

leasing a kia souel Nick introduced himself right away and was really wonderful to work with! He understood that I was in a hurry and worked with my schedule! Nick introduced himself right away and was really wonderful to work with! He understood that I was in a hurry and worked with my schedule! More

Best Sales Experience Yet My wife and I went for our normal 3k mile oil change and were asked if we wanted to sell our 2016 Sorento and upgrade to a 2017 at/around what we are My wife and I went for our normal 3k mile oil change and were asked if we wanted to sell our 2016 Sorento and upgrade to a 2017 at/around what we are currently paying today. We thought, what exactly do we have to lose. Turns out, nothing, in fact we gained a brand new 2017 Sorento with no out of pocket costs. The transaction was completed within 2 hours and we were on our way. It was completely unexpected and made very simple by Vince and all the other individuals who helped transition us through this sale. More

Blessed to have came I felt no pressure and really comfortable.I felt Vinnie and his manager really care about my future finances, my wants. I really felt that one on one I felt no pressure and really comfortable.I felt Vinnie and his manager really care about my future finances, my wants. I really felt that one on one to help me and I came out really satisfied and still happy about my purchase. More

Awsome Vince is amazing, he was easy to talk to and made me feel at ease. He made leasing my new car a breeze. I would recommend him to others and I will be Vince is amazing, he was easy to talk to and made me feel at ease. He made leasing my new car a breeze. I would recommend him to others and I will be a repeat customer. More

Terrific! Love this dealership! Everyone is courteous and professional. Moe the salesperson was great, put together a great new car deal for me. Great customer Love this dealership! Everyone is courteous and professional. Moe the salesperson was great, put together a great new car deal for me. Great customer service ! More

Extremely POOR SERVICE My Sorento ALWAYS HAS TO BE TAKEN BACK, a Second time, to get repaired properly. Kept my car a whole we just to look at it, after I called they tell m My Sorento ALWAYS HAS TO BE TAKEN BACK, a Second time, to get repaired properly. Kept my car a whole we just to look at it, after I called they tell me they had to order a new Nav system.... customer service and service is extremely poor, ALWAYS NEW faces in service deptment..... GREAT SALES PEOPLE THOUGH!!! More

Made Easy My sales man Vince was wonderful from beginning to end he was kind and I felt comfortable about my purchase a very pleasant experience . In fact I can My sales man Vince was wonderful from beginning to end he was kind and I felt comfortable about my purchase a very pleasant experience . In fact I can't say enough about the team at Napleton Acura Kia . More

Avoid at all costs Avoid this place at all costs if you are buying a used car. Tried to screw me by adding on a $1300 "bank fee" which the bank later confirmed was not Avoid this place at all costs if you are buying a used car. Tried to screw me by adding on a $1300 "bank fee" which the bank later confirmed was not from them, and damaged my credit score by running it 13 times. Sales manager never returned my calls when I tried to give them a chance to make things right before posting this review. Below is the story: After a few days of negotiating we made a deal over the phone so I went in to buy. I was approved for a loan, but the amount was $1300 higher than the agreed upon price for the car. The salesman, Theo, said that it was a bank fee and was the only way I could get a loan. I said that this is stupid as the amount I wanted to finance was only around $4000. When I said I will just pay cash, they said they actually can't honor the price we agreed on over the phone, so I left. The next day the bank called me and said that they don't charge a fee, the dealership just asked them to finance the higher amount. On top of that, I got an alert from Credit Karma saying that my credit had been pulled 13 times. More

Rip offs Don't even care about their customers Worst dealer anybody can walk into. Prices are higher than msrp salesmans are complete trash. Ripped me off my car that A bought had it for a bout 5 d Worst dealer anybody can walk into. Prices are higher than msrp salesmans are complete trash. Ripped me off my car that A bought had it for a bout 5 days and transmission slipped when they told me the car was running great. Vasko the salesman is a complete idiot piece of xxxx. More