Napleton’s Kia of Elmhurst

Extremely POOR SERVICE My Sorento ALWAYS HAS TO BE TAKEN BACK, a Second time, to get repaired properly. Kept my car a whole we just to look at it, after I called they tell m My Sorento ALWAYS HAS TO BE TAKEN BACK, a Second time, to get repaired properly. Kept my car a whole we just to look at it, after I called they tell me they had to order a new Nav system.... customer service and service is extremely poor, ALWAYS NEW faces in service deptment..... GREAT SALES PEOPLE THOUGH!!! More

Avoid at all costs Avoid this place at all costs if you are buying a used car. Tried to screw me by adding on a $1300 "bank fee" which the bank later confirmed was not Avoid this place at all costs if you are buying a used car. Tried to screw me by adding on a $1300 "bank fee" which the bank later confirmed was not from them, and damaged my credit score by running it 13 times. Sales manager never returned my calls when I tried to give them a chance to make things right before posting this review. Below is the story: After a few days of negotiating we made a deal over the phone so I went in to buy. I was approved for a loan, but the amount was $1300 higher than the agreed upon price for the car. The salesman, Theo, said that it was a bank fee and was the only way I could get a loan. I said that this is stupid as the amount I wanted to finance was only around $4000. When I said I will just pay cash, they said they actually can't honor the price we agreed on over the phone, so I left. The next day the bank called me and said that they don't charge a fee, the dealership just asked them to finance the higher amount. On top of that, I got an alert from Credit Karma saying that my credit had been pulled 13 times. More

Made Easy My sales man Vince was wonderful from beginning to end he was kind and I felt comfortable about my purchase a very pleasant experience . In fact I can My sales man Vince was wonderful from beginning to end he was kind and I felt comfortable about my purchase a very pleasant experience . In fact I can't say enough about the team at Napleton Acura Kia . More

Rip offs Don't even care about their customers Worst dealer anybody can walk into. Prices are higher than msrp salesmans are complete trash. Ripped me off my car that A bought had it for a bout 5 d Worst dealer anybody can walk into. Prices are higher than msrp salesmans are complete trash. Ripped me off my car that A bought had it for a bout 5 days and transmission slipped when they told me the car was running great. Vasko the salesman is a complete idiot piece of xxxx. More

Intimidation, lies, false promises, time wasted, never again My husband and I spent almost 4 hours being messed around on price and apr. First we were told that the sticker price on the car we wanted was not act My husband and I spent almost 4 hours being messed around on price and apr. First we were told that the sticker price on the car we wanted was not actually the price, but depended on us qualifying for all sorts of programs, like prior military service, to qualify. At the end of the day the apr we were offered was cut from 14% to 4%, but not until after we were verbally attached by the "finance manager." We left at that point and were chased down by the sales guy in what I could only describe as a good cop/bad cop routine. If you are prepared to be made to sit for hours, degraded and lied to, and hassled half to death, then Napleton Elmhurst is your place. We will never go back to this circus establishment again. By the way, the sales person told us we'd have free car washes and other benefits included with our contract and that was a lie. Worst experience EVER!!! More