Napleton’s Kia of Elmhurst

The man to see Went in to look and end up buying a truck from Kyle best experience ever also thanks Ken and Darius they worked hard and got me a great deal👍👍 if yo Went in to look and end up buying a truck from Kyle best experience ever also thanks Ken and Darius they worked hard and got me a great deal👍👍 if you need a car or SUV see Kyle More

Not the greatest experience I ever had, but pretty good Let me start by saying Kyle Gonzalez was EXTREMELY professional about the situation at hand. In addition to this, Kyle was friendly, geniune, honest, Let me start by saying Kyle Gonzalez was EXTREMELY professional about the situation at hand. In addition to this, Kyle was friendly, geniune, honest, and truly caring of my needs. We had spent at least 5 days back and forth on the phone as I was dealing with another Kia dealership to acquire the best possible deal. When I recieved word from Kyle that management gave the "ok" on the payment amount and term I had requested, I went back to the dealership. At this point its past 9, Kyle is still clearly holding his composure even though the shop has closed. I did not meet with the fiance director until 9:45 PM who I may add was awesome as well. However, the problem was "management" had gone home already. Now, I have been in sales for over 14 years of my life and not once has any of my management left for home due to a client being in the store or bank after posted open hours. Whether they are there from 5,6,7,8 AM until 9 PM, it gives no excuse to leave your finance director and salespeople in charge of making decisions to the point where they have to call the General Manager at 10:30 PM to seek approval. That was ridiculous. I felt horrible for the finance director that he had to make that call because the management team decided to leave when they saw me sitting in the finance director's office. Just for the record, the term agreed to, which Kyle and his management knew was 3 years, also known to the ENTIRE WORLD as 36 months. When I was calculating numbers on the financial documents, they did not add up. As I asked the finance director, what term do you have this based on, he proceeded to say 39 months. I told him there was a discrepenacy and to call Kyle over as my term agreement was 3 years which is when he told me, "39 months is considered 3 years." Pure fishing tactic. I took the bait so I am at fault there. However, I was not going to let it go which was why he had to make a call at 10:30 PM to Elmhurst Kia's General Manager as I was ready to walk away at that point. After agreed settlement, I walked out with a new car and Kyle STILL stayed with me and showed me all the features. I know he has to "deliver" the car to me but seriously, the man went above and beyond. He did not have to do all that for me but he chose to by sticking around until midnight with me until I knew where all the bells and whistles were and what they do. 5 STARS for my guy KYLE!! Management, I will leave unrated. Perhaps they can learn a few things from their BEST salesman, Kyle Gonzalez. More

Worst consumer experience EVER! After purchasing a vehicle 3 weeks ago I was called by the dealership saying that there was an issue with the deal. They lied saying they couldn't dis After purchasing a vehicle 3 weeks ago I was called by the dealership saying that there was an issue with the deal. They lied saying they couldn't discuss particulars but to just come in. The finance manager Darius threatened that if I didn't come in they would repo my vehicle! I get there and still no truth. They didn't want to refund my down payment. Also off the financing wasn't done in the day of sale I should have been notified. This was the worst and most enchantin embarrassing moment of my life. I will NEVER recommend their service they are liars and they ate deceitful. More