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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.3
1,075 Reviews

727 West Grand Avenue

Elmhurst, IL

60126

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1,075 Reviews of Napleton’s Kia of Elmhurst

April 04, 2022

Really disappointed today when I bring my car for window chip repair and was offered $248 will be covered by insurance and $177 will be my responsibility.. when i picked up my car checked the window and not More

by Window chip scam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Ronduelas
Apr 06, 2022 -

Napleton’s Kia of Elmhurst responded

Hi, we are so disappointed to learn of this situation you have described. We want to regain your trust and your business so please reach out to us at (630) 782-9300. We will work with you to resolve this matter to your satisfaction.

March 31, 2022

Joe R in the service area was excellent and very helpful. Great customer service. Will definitely come back to this location More

by christinadx96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe, R
Apr 03, 2022 -

Napleton’s Kia of Elmhurst responded

Here at Ed Napleton's Kia of Elmhurst, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura/KIA of Elmhurst 630-941-4300 ext 2339 julissa.varela@napleton.com

March 28, 2022

From leasing 3 years ago to purchasing my car at the end of my lease, I have had a great experience from the start to transitioning into ownership. I never felt hassled or pressured from any of the staff, f More

by Lorena Zavalza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings Sr
Mar 30, 2022 -

Napleton’s Kia of Elmhurst responded

Hi Lorena, we appreciate you choosing Ed Napleton's Kia of Elmhurst! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

March 28, 2022

I recently had been going to different dealerships to try to find a good car but no car or dealership have caught my attention. My coworker told me about this dealership and it was the best experience I’ve h More

by Diamond_
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Rivera
Mar 30, 2022 -

Napleton’s Kia of Elmhurst responded

Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

March 27, 2022

Andre Jennings really took care of my family! ! Thank you for taking time to get my husband and daughter into two great vehicles😊 More

by Ms. J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings
Mar 29, 2022 -

Napleton’s Kia of Elmhurst responded

Hi, congratulations on your new car. It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

March 26, 2022

Bought a brand new 23’ Sportage from Napletons, and my salesperson Alex was very helpful and made the process super easy. More

by gsimms1224
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex LeClair
Mar 28, 2022 -

Napleton’s Kia of Elmhurst responded

Gsimms1224, we appreciate you choosing Ed Napleton's Kia of Elmhurst! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton's Acura/Kia 630 782 9300 x2339 disa.degrazia@napleton.com

March 26, 2022

Andre Sr got us a great deal on a lease. Fast transaction and great monthly payment!! Highly recommended More

by Gszarmf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jr
Mar 28, 2022 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Gszarmf! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton's Acura/Kia 630 782 9300 x2339 disa.degrazia@napleton.com

March 23, 2022

Great experience. Andre was extremely helpful and honest. He paid close attention to detail. Very happy! More

by Emily Hernandez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings Sr & Jr
Mar 24, 2022 -

Napleton’s Kia of Elmhurst responded

Emily Hernandez, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership! Regards, Marta Nilles Customer Relation Manager Ed Napleton Acura/Kia 630-782-9300 x2358 marta.nilles@napleton.com

March 15, 2022

Andre J. Sr thank you for ALL you did to help me leave the dealership with the car I WANTED!!! More

by Cookie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jenning Sr
Mar 15, 2022 -

Napleton’s Kia of Elmhurst responded

Hi, we appreciate you choosing Ed Napleton's Kia of Elmhurst! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Please let us know if you have any additional questions about services you received and thank you again for choosing Ed Napleton's Kia of Elmhurst!

March 14, 2022

Mohammed was a rockstar… he was able to get me into my dream car for a very reasonable payment. He fought for me and went above and beyond. Incredibly happy with my purchase! I will definitely be back to More

by OV509
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Awadalla
Mar 16, 2022 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Ov509! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA Of Elmhurst 630-941-4300 ext 2339 julissa.varela@napleton.com

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