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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.4
1,070 Reviews

727 West Grand Avenue

Elmhurst, IL

60126

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1,070 Reviews of Napleton’s Kia of Elmhurst

April 11, 2022

Adam B assisted me and his services was immaculate. I had a phenomenal experience with the help of MR. Bean. This dealership surely will have my business in the future due to this young man’s excellent More

by Wop
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam B
April 08, 2022

Alex helped me out and put me in a new stinger, love the car and Alex made the process go smoothly More

by Klew91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Jucan
Apr 10, 2022 -

Napleton’s Kia of Elmhurst responded

Klew91, we appreciate you choosing Ed Napleton's Kia of Elmhurst! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Safe travels! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura/KIA of Elmhurst 630-941-4300 ext 2339 julissa.varela@napleton.com

April 06, 2022

Andre answered all of our questions and went above and beyond to help us get what we needed. Great service! More

by eri41776
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings Sr/Jr
Apr 08, 2022 -

Napleton’s Kia of Elmhurst responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Eri41776. Thank you and we hope to see you again! Please don't hesitate to reach out if there's anything additional we can do for you. Regards, Marta Nilles Customer Relation Manager Ed Napleton Acura/Kia 630-782-9300 x2358 marta.nilles@napleton.com

April 04, 2022

A nice environment inside the dealership. Everyone working here was welcoming, had patience, caring, and helpful. More

by Darnesha5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Sr. Hitko
Apr 04, 2022 -

Darnesha5 responded

Andre Sr. Hitko definitely takes care of his clients. He will work with you to suit your needs in a vehicle. Thank you for the Kia experience!

April 04, 2022

When your vehicle malfunctions, it could be most traumatizing. That is why I want to single out the Service Advisor who worked with me. Joseph Ronduelas exhibited sensitivity, as well as compassion More

by jajc1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Apr 06, 2022 -

Napleton’s Kia of Elmhurst responded

Thanks for sharing your recent service experience with us, Jajc1952! We hope you continue to choose Ed Napleton's Kia of Elmhurst as your first choice for all your vehicle needs. We hope to be of service to you again! Take care! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA of Elmhurst 630-941-4300 ext 2339 julissa.varela@napleton.com

April 04, 2022

Really disappointed today when I bring my car for window chip repair and was offered $248 will be covered by insurance and $177 will be my responsibility.. when i picked up my car checked the window and not More

by Window chip scam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Ronduelas
Apr 06, 2022 -

Napleton’s Kia of Elmhurst responded

Hi, we are so disappointed to learn of this situation you have described. We want to regain your trust and your business so please reach out to us at (630) 782-9300. We will work with you to resolve this matter to your satisfaction.

March 31, 2022

Joe R in the service area was excellent and very helpful. Great customer service. Will definitely come back to this location More

by christinadx96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe, R
Apr 03, 2022 -

Napleton’s Kia of Elmhurst responded

Here at Ed Napleton's Kia of Elmhurst, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura/KIA of Elmhurst 630-941-4300 ext 2339 julissa.varela@napleton.com

March 28, 2022

From leasing 3 years ago to purchasing my car at the end of my lease, I have had a great experience from the start to transitioning into ownership. I never felt hassled or pressured from any of the staff, f More

by Lorena Zavalza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings Sr
Mar 30, 2022 -

Napleton’s Kia of Elmhurst responded

Hi Lorena, we appreciate you choosing Ed Napleton's Kia of Elmhurst! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

March 28, 2022

I recently had been going to different dealerships to try to find a good car but no car or dealership have caught my attention. My coworker told me about this dealership and it was the best experience I’ve h More

by Diamond_
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Rivera
Mar 30, 2022 -

Napleton’s Kia of Elmhurst responded

Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

March 27, 2022

Andre Jennings really took care of my family! ! Thank you for taking time to get my husband and daughter into two great vehicles😊 More

by Ms. J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings
Mar 29, 2022 -

Napleton’s Kia of Elmhurst responded

Hi, congratulations on your new car. It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

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