Napleton’s Kia of Elmhurst

I don't know another way to put it except do NOT come here. If you want to know what happened, read on. I went on their website to value my trade-in to see what they'd offer, it said $25k on THEIR we here. If you want to know what happened, read on. I went on their website to value my trade-in to see what they'd offer, it said $25k on THEIR website, that was the quote directly emailed to me. I get a call saying they really want my car and that it wouldn't be a waste of time to come in. Okay, fine. I go to the dealership. The moment I walk in, the guy says I wouldn't be able to upgrade to a bigger car model because it would be double what I'm paying now. So, I said "That's probably because your market adjustment is so high, what do you charge?" The guy without hesitation said 10-30% over MSRP.. I said, so why did you even have me come in and drive all the way out here? And then he put me with a salesman to possibly discuss. The salesman did everything possible to see what my monthly payment would be and I just kept saying I'll offer exactly MSRP for the car depending on what you value my car at. They come back with a trade in value of 5-6k below what it's worth at $20k. I honestly couldn't believe it. But to try to get me happy they removed the 'market adjustment.' As if I should be happy about an artificial price they added to the car? So they removed their artificial market adjustment while simultaneously devaluing my trade in by 5k to the point I had 2k+ in negative equity. It was a baffling experience, and one I'm surely to remember. The manager that came over didn't care either, he just kept saying he was 'competing' with everyone else. But if you look at all the other dealerships around them, they have artificial market adjustments HALF of what they do. Frustrated because the guy who called me deliberately lied to me saying how they would offer more than KBB for the trade in. Hope this experience helps someone, and please, whatever you do, shop around different dealerships because this one is for sure not giving you the best deal, unfortunately. More

This is a very long story. We bought a brand new Kia Soul here and have had nothing but problems. The buying experience was awful. We had a price in mind (price listed on the w We bought a brand new Kia Soul here and have had nothing but problems. The buying experience was awful. We had a price in mind (price listed on the website) and they kept trying to put us in a different car, or raise the price of the first car. When I showed them their price on the website they still kept going back and forth so we had to leave. We did this three times. Eventually they came to the price and we bought the car. At about 7000 miles we started having driveability issues. Car kept shutting off and wouldn’t start. We scheduled with them to pick up the car. Never showed up. We called again and scheduled to pick the car up a second time. Never showed up. We called the third time and they told us they don’t offer a pick up service. The first two attempts they OFFERED it to me. We finally get the car there and it’s completely out of oil. 8000 miles and has already had 2 oil changes. We’ve brought back 5 times now for the burning oil issue. Originally they told me it needs an engine and it will be replaced. Now, after the fifth visit they say no. It’s not burning “enough” oil to warrant replacement. The service advisor actually told me to stop putting oil in it and let the engine fail to get it covered that way. In other words leave my wife stranded on the side of the highway in the middle of her workday. Great idea. They are refusing to fix the car, instead offering to trade it, or buy the car from us. We want the car fixed. We definitely don’t want another one of these junks that they’ll refuse to fix. This has been one of the worst experiences I’ve ever had in my life as a consumer. More

To GOD be the Glory! Just drove off in a brand new 2022 Kia Forte! Thank you Andre for all your help. Just drove off in a brand new 2022 Kia Forte! Thank you Andre for all your help. More

Andre Sr. was very friendly and helpful. Great experience overall. I highly recommend him if your looking for a new car with Kia. was very friendly and helpful. Great experience overall. I highly recommend him if your looking for a new car with Kia. More

As I walked in Wilson greeted us at the door, he was very nice and professional, I purchased a 2022 Kia Forte FE & all I can is that I am super satisfied with the car & the excellent customer service Wilson nice and professional, I purchased a 2022 Kia Forte FE & all I can is that I am super satisfied with the car & the excellent customer service Wilson provided us with. More

They help out my mom find her want she wanted She happy with her new vehicle Audre Jenkins with her new vehicle Audre Jenkins More

I've been wanting a Kia K5 GT-Line for a while and finally found the one I wanted on the lot at Napleton. Within minutes they got me on the road for a test drive. Andre Jennings in sales was extreme finally found the one I wanted on the lot at Napleton. Within minutes they got me on the road for a test drive. Andre Jennings in sales was extremely helpful and patient with me as we worked to make a deal. Love my new Kia and would definitely do business at Napleton again in the future. More

dealer bela peter performs great service to me, he's very patient, polite and informative. Highly recommend. patient, polite and informative. Highly recommend. More

They did an amazing job with explaining features on the 2023 Sportage as well as giving us a fair deal. Monica went above and beyond as did the delivery and finance managers. Overall a really good expe 2023 Sportage as well as giving us a fair deal. Monica went above and beyond as did the delivery and finance managers. Overall a really good experience. Thank you. More

Viktor was very helpful with my first experience in a dealership, I knew the negotiation would be the toughest part and what to expect from it but Viktor made it an enjoyable experience and I was happy w dealership, I knew the negotiation would be the toughest part and what to expect from it but Viktor made it an enjoyable experience and I was happy with how the experience turned out. More