Napleton's Arlington Heights Chrysler Dodge Jeep Ram

I had tried to give them the benefit of the doubt but over the past two years the service department has done nothing but take $100 for each time I brought the vehicle in (3 times) for the one thing they over the past two years the service department has done nothing but take $100 for each time I brought the vehicle in (3 times) for the one thing they never fixed. I apparently have two codes that they do not know how to fix. They told me they would have to call the consultant and see if they could help and they would get back to me. Multiple calls (At least 4 but I believe 5 additional calls) to them asking for someone to call back. Apology after apology, but yet, no one ever called me back or knew what had happened with the issue with my car. They even kept my car for three days to perform a "test" during which time I had no car to get around anywhere. I do not have time to keep taking my car in, make multiple calls, all to be ignored and waste my time. More

David Sawicki got us in and out in 4 hrs with a used Ford. He and his team were easy to work with and we negotiated a good deal! Ford. He and his team were easy to work with and we negotiated a good deal! More

I had a issue in the past with the service department that led me to leave a negative review. After posting it, I was contacted by Sharnae, the Customer Relations Manager, and I’m genuinely grateful for that led me to leave a negative review. After posting it, I was contacted by Sharnae, the Customer Relations Manager, and I’m genuinely grateful for how she handled everything. From the moment she reached out, she was professional, patient, and truly listened to my concerns. She took the time to understand what happened, made me feel heard, and took responsibility on behalf of the dealership. Most importantly, she acted quickly to make things right. Because of her effort and follow-through, she was able to help me and make things right and restored my trust in how customer concerns should be handled. Her communication, respect, and commitment to resolving the issue were exceptional. Although I had issues in the past, Sharnae turned a bad situation into a positive experience through her dedication and care. She is a great example of what real customer service looks like, and I appreciate everything she did to help me. More

Did you ever wonder why car salesmen have such a bad reputation for being shady? Look no further than this place. I was sold a $40,000 hunk of junk, and I fell for it because of the guilt tactics and fl reputation for being shady? Look no further than this place. I was sold a $40,000 hunk of junk, and I fell for it because of the guilt tactics and flat-out lies the salesman used throughout the process. Every step of the way felt manipulative rather than honest. I trusted them and walked away with a vehicle that is nothing like what was promised. If you value honesty, transparency, and respect, avoid this dealership at all costs. More

Giving one star because I can't give zero or negative stars. The absolute WORST experience I've ever had. Horrible communication, they didn't even address one of the repairs I needed but nobody ever to stars. The absolute WORST experience I've ever had. Horrible communication, they didn't even address one of the repairs I needed but nobody ever told me, and the other repair they made didn't work because the car still has the same problems as when I first brought it in. They really showed that a dealer truly does not care about you. I was just stunned by the level of apathy and incompetence. I sent them a message with my complaint, and unsurprisingly, they still have not responded. More

Alan weissman is a very nice guy and took good care of my me and my mom's van me and my mom's van More

If your looking for a Great Service Advisor, look no farther!!!!! Go see Alan Weissman! Alan(AL) is truly the best advisor anyone can ask for. He is friendly, companionate and caring. He lets you know w farther!!!!! Go see Alan Weissman! Alan(AL) is truly the best advisor anyone can ask for. He is friendly, companionate and caring. He lets you know where your car is and specially where HE IS. He lets you know when he arrives and leaves for the day by text. Made me not have to wonder, am i going to get a call back? Where is he? My car done? He wants to make sure that the customer is satisfied and comes back. He is there to answer any questions you might have and respond in a timely manner. WHAT YOU WAITING FOR? PICK UP THE PHONE AND CALL ALAN(AL)!! You wont regret it! More

My service advisor was Alan . I brought my car in for a scuffed up rim and Alan made my rim better than new He’s the greatest. I brought my car in for a scuffed up rim and Alan made my rim better than new He’s the greatest. More

My name is Luis Badillo and this dealership is great and the service advisor that assisted me is outstanding his name is Alan Weissman keep up the good work Alan. the service advisor that assisted me is outstanding his name is Alan Weissman keep up the good work Alan. More

The service that I get from napleton Jeep at Arlington heights is pretty good. Alan has been wonderful to work with. They have a pretty descent waiting area as well while your car is being inspected. heights is pretty good. Alan has been wonderful to work with. They have a pretty descent waiting area as well while your car is being inspected. More