Sharnae Leachman

Napleton couldn’t be more accommodating ! The service was top notch with everything from the moment we walked they thru the door! The service was top notch with everything from the moment we walked they thru the door! More

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Everyone was great that I worked with, I would definitely recommend this dealer to friends and family. recommend this dealer to friends and family. More

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1 Star — Extremely Disappointing and a Waste of Time I had a very disappointing experience with Napleton Arlington Heights while attempting to sell my vehicle. The dealership contacted me regarding my had a very disappointing experience with Napleton Arlington Heights while attempting to sell my vehicle. The dealership contacted me regarding my car and initially provided what appeared to be a fair estimate. I was specifically asked to provide the Toyota dealer’s inspection report, which I promptly sent to them. After reviewing the information, they asked me to bring the vehicle to their dealership so they could conduct their own inspection. I made the trip and spent my time and effort doing so based on the understanding that the initial discussions and the information I had provided would be taken into consideration. Unfortunately, after completing their inspection, they came back with a significantly lower offer. What is most frustrating is not simply that their final offer was lower. Dealerships are obviously entitled to adjust an offer after an inspection. The problem was the way this process was handled. After the discussions, the exchange of information, and their request that I bring the vehicle in, I felt that my time and effort had not been respected. If the dealership already had concerns that could materially affect the value of the vehicle, those concerns should have been addressed before asking me to make the trip, especially after receiving the Toyota dealer’s inspection report. This experience left me feeling that the initial estimate was not a realistic representation of what they were actually prepared to offer. My advice to anyone considering selling a vehicle to this dealership: get the offer and all important valuation assumptions in writing before making the trip, and do not assume that the initial estimate will be honored after they get you to the dealership. I value straightforward and transparent business dealings. Unfortunately, that is not what I experienced here, and I would not want another customer to waste their time and effort as I did. More

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We had a wonderful experience at Napleton of Arlington Heights! Everyone was friendly, professional, and extremely helpful from start to finish. The entire process of purchasing our Jeep Grand Cherokee wa Heights! Everyone was friendly, professional, and extremely helpful from start to finish. The entire process of purchasing our Jeep Grand Cherokee was smooth and stress-free. We really appreciated how patient and kind the staff was and how they took the time to answer all of our questions. We are very happy with our experience and would definitely recommend Napleton of Arlington Heights to anyone looking for a new or used vehicle. Thank you for making our car-buying experience such a positive one! More

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Great experience SYED kept following up with me great service JEFF made it very comfortable good manager service JEFF made it very comfortable good manager More

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After leaving my original review, I was contacted directly by management at Napleton in Arlington Heights. They were very proactive, apologized for my experience, and refunded the service charge to m directly by management at Napleton in Arlington Heights. They were very proactive, apologized for my experience, and refunded the service charge to my credit card. I truly appreciated the personal outreach and their willingness to take accountability and make things right. Since then, I have returned for additional service, and the difference has been noticeable. I’ve been treated kindly, professionally, and with genuine care, which tells me they didn’t just react — they adjusted. Customer service recovery matters, and in this case, they recovered well. Because of how they handled the situation after the initial misstep, I feel it’s only fair to leave a 5-star review. People and businesses make mistakes; what matters is how they respond. Napleton owned theirs, learned from it, and earned a second chance. More

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I purchased a 2024 used Dodge Ram from Napleton Arlington Heights for $50,353 (pre trade-in) on 12/27/2024 which had ~16k miles on it and had a truck bed cover on it (BAKflip G2). The first few weeks post pu Heights for $50,353 (pre trade-in) on 12/27/2024 which had ~16k miles on it and had a truck bed cover on it (BAKflip G2). The first few weeks post purchase the truck was only used for driving locally to/from home and train station and the truck bed cover was not used/touched. Upon driving the truck on the highway for the first time (1/19/25) (with my wife and 2 young daughters), once the truck up got up to 65pmh, the truck bed cover (BAKflip G2) immediately flew off the back of truck and almost caused subsequent accidents to cars driving directly behind the truck at the time. Upon researching the truck bed cover make and model it is clear that there are supposed to two flat bolts with rubber washers that secure the cover (cab side) to silver slotted brackets underneath. To the extent the bolts came loose/detached, they would have fallen into the bed of the truck based on how they are installed up into the metal brackets; however, there were no bolts in the bed of the truck. Upon contacting the dealership and reporting the incident, the dealership communicated (specifically the GM, Matt Hadziahmetovic) that it takes no responsibility for selling a truck that had a bed cover not properly installed / checked and posed a major safety hazard. Additionally, the dealership refuses to repair the truck / provide a replacement cover (cost ~$1,350 for new cover uninstalled). Ultimately the dealership was happy to advertise and sell the truck as having a truck bed cover, but not care about checking the safety of the truck bed cover before letting a customer purchase and drive off with a large safety concern and zero attempt at trying to make things better after the becoming aware of the issue. I hope others can read this and take this into consideration when assessing how vehicles may be sold at Napleton Arlington Heights dealership and dealt with by its GM. More

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Brought my truck in for a squeaky window and a faulty mirror dimmer, after waiting 3 hours they called me in and said the mirror dimmer wasn’t equipped on that one mirror which was my mistake because I t mirror dimmer, after waiting 3 hours they called me in and said the mirror dimmer wasn’t equipped on that one mirror which was my mistake because I thought it was equipped. For the window they said they couldn’t get it so squeak so they didn’t do anything to it. I have extended warranty on my truck and they said this didn’t cover it for some reason, therefore after wasting 3 hours of my day and doing absolutely nothing they charged me $250 dollars for nothing. Terrible dealership and have nothing but problems here, stay away!! More

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I purchased my 2018 Jeep Wrangler in December, 2022 and have nothing but problems. I’ve contacted the dealership on a monthly basis and no one ever calls me back. When I brought the vehicle at my local dea have nothing but problems. I’ve contacted the dealership on a monthly basis and no one ever calls me back. When I brought the vehicle at my local dealership in it had over 80 error codes, however the electrical issue cannot be resolved. The platinum warranty that was sold doesn’t cover any of the work because they cannot diagnose the issue. The last conversation I had with the customer service representative was terrible and she apologized for my “feelings” regarding the vehicle situation. I told her my vehicle situation was based on facts and I was contacting the BBB. Do NOT buy from this dealership they are the worst! More

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Just purchased a car from Napleton/Off Lease and my husband and I are very happy with not only our new vehicle, but the customer service by the team that worked with us. We originally went to the Dodge husband and I are very happy with not only our new vehicle, but the customer service by the team that worked with us. We originally went to the Dodge/Jeep/Ram dealership, and the gentleman who greeted us kindly redirected us across the street, where we met with Patrell. Patrell was friendly and informative, super easy to talk to. Kudos to him and his boss for handling negotiating with my husband on numbers. Appreciative of the compromise. Marco in the Finance department was great as well — once I got to sit down with him to sign paperwork, it was smooth sailing. Everyone we came in contact with greeted us or checked on us, and even the follow up via phone has been great. More

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