Wilson Quinones

Bought used car on a Saturday. Said they have it ready Monday evening, but called Monday around 4 pm Monday and made excuses why vehicle wasn't ready. Said maybe. . Yes maybe rea Said they have it ready Monday evening, but called Monday around 4 pm Monday and made excuses why vehicle wasn't ready. Said maybe. . Yes maybe ready on Wednesday or Thursday. Terrible service and would not recommend this dealership. Terrible customer service, lots of excuses and NO answers or commitments to deliver as promised. More

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I know this will never get posted on the dealer website, but worth a shot. They usually only post positive reviews. I am also a repeat customer. I had an awful experience at Napleton Jeep Arlington Heights. but worth a shot. They usually only post positive reviews. I am also a repeat customer. I had an awful experience at Napleton Jeep Arlington Heights. It started with the salesperson being in over his head. He didn't have much knowledge of the vehicle and couldn't answer specific questions regarding the car. The sales manager came over to help his partner. I can't recall his name but was very condescending and had sarcastic tone in voice. He was trying to be funny, but it came across as being total jerk. Also , he was arrogant when his was negotiating the price of the car. I couldn't believe he was the sales manager at this dealership. It must be a low bar. They negotiation process was a joke. The car was dinged and scratched up in many places. We asked for a lower price because of those flaws. The didn't take any money off a used car that had many scratches and dings on it. Just crazy! If it was up to me, I would've walked out right there. The car was for my son, he wanted it very badly so I had no choice. I asked for them to fill up the gas tank as a courtesy like most dealership do when purchasing a car. We get in the car they put in a half of tank of gas. If you made the effort to put gas in the car from quarter tank to half,why not just fill it up all the way. They told me they would fill up the tank. A salesperson not keeping their word, shocking. The final part of this process occurred when we received the key fobs for the car. My son goes outside all excited to get in and one of the fobs doesn't work. So, he himself goes in to ask to get it fixed. The response was priceless. He was told we was lucky to get two fobs for the car and to buy a battery yourself for it. That is such great customer service that makes people want to come back and buy another vehicle from them. Needless to say I will not but another vehicle from that dealership and will all my friends and colleagues to stay away as well. You must treat customers with respect and be transparent in the process. It's a very shady dealership that doesn't treat repeat customers right. They offered no real compensation for my time and aggrevation. They were more than happy to cash my check. Just gave me a bunch of excuses and bad apologies for the horrible experience. I hope the management team will post this review. Most likely not. More

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