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Napleton's Arlington Heights Chrysler Dodge Jeep Ram
Arlington Heights, IL
2,532 Reviews
Getting a new or used car is a big commitment, so why settle for a good vehicle from a small-fish dealer when you can get a great vehicle from Napleton's Arlington Heights Chrysler Dodge Jeep RAM, the largest Chrysler Dodge Jeep RAM Dealer in the Greater Chicago area. This Arlington Heights, IL new Chrysler , Jeep, Dodge, and RAM and used car dealer is family-owned, has been in business over 50 years, and puts an emphasis on an easy and enjoyable buying experience for customers from places like Chicago, Palatine, Long Grove, Buffalo Grove, Wheeling, Des Plaines, and Schaumburg, IL. From the moment you come in and are greeted by the sleek flat-screen TV in our waiting area and our comfortable multiple custom lounge areas decked out with TV, Wi-Fi, coffee, and computer access, you know your contentment is the single most important thing to us. Our friendly, knowledgeable staff is devoted to your satisfaction and is committed to exceeding all your expectations before, during, and long after the sale is finished. Plus, with perks like a $100 Customer Referral Bonus and our buying your first tank of gas for you, why would you want to go anywhere else?
Our 2014 new Chrysler, Jeep , Dodge, and RAM inventory comes stocked with the most popular models, such as the Chrysler Town & Country, Chrysler 200 , Jeep Grand Cherokee, Jeep Wrangler , Dodge Challenger, Dodge Grand Caravan, RAM 1500, and RAM 2500. If you are in the market for a used car, truck, or SUV, our used inventory features a broad selection of used Chrysler, Jeep, Dodge, and RAM vehicles, as well as a wide assortment of domestic, foreign, and luxury cars from other manufacturers. Moreover, our Finance Department can help you value your trade and apply for financing quickly in order to get you affordable auto financing and car loans. Chrysler Jeep Dodge RAM auto service and car repairs also come naturally to our Service Department , which comes equipped with the best factory-trained technicians and shuttle se
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,532 reviews
January 25, 2025
I purchased a 2024 used Dodge Ram from Napleton Arlington Heights for $50,353 (pre trade-in) on 12/27/2024 which had ~16k miles on it and had a truck bed cover on it (BAKflip G2). The first few weeks post pu Heights for $50,353 (pre trade-in) on 12/27/2024 which had ~16k miles on it and had a truck bed cover on it (BAKflip G2). The first few weeks post purchase the truck was only used for driving locally to/from home and train station and the truck bed cover was not used/touched. Upon driving the truck on the highway for the first time (1/19/25) (with my wife and 2 young daughters), once the truck up got up to 65pmh, the truck bed cover (BAKflip G2) immediately flew off the back of truck and almost caused subsequent accidents to cars driving directly behind the truck at the time. Upon researching the truck bed cover make and model it is clear that there are supposed to two flat bolts with rubber washers that secure the cover (cab side) to silver slotted brackets underneath. To the extent the bolts came loose/detached, they would have fallen into the bed of the truck based on how they are installed up into the metal brackets; however, there were no bolts in the bed of the truck. Upon contacting the dealership and reporting the incident, the dealership communicated (specifically the GM, Matt Hadziahmetovic) that it takes no responsibility for selling a truck that had a bed cover not properly installed / checked and posed a major safety hazard. Additionally, the dealership refuses to repair the truck / provide a replacement cover (cost ~$1,350 for new cover uninstalled). Ultimately the dealership was happy to advertise and sell the truck as having a truck bed cover, but not care about checking the safety of the truck bed cover before letting a customer purchase and drive off with a large safety concern and zero attempt at trying to make things better after the becoming aware of the issue. I hope others can read this and take this into consideration when assessing how vehicles may be sold at Napleton Arlington Heights dealership and dealt with by its GM. More
by toddfuja
January 01, 2025
Muhammad Akhtar & Mike Allegretti were fantastic to work with to help my wife and I land a 2024 Jeep Wagoneer. They were both very attentive and willing to negotiate, within reason, to ensure we ended up w with to help my wife and I land a 2024 Jeep Wagoneer. They were both very attentive and willing to negotiate, within reason, to ensure we ended up with the vehicle we wanted. More
by Kevin Ciganek
December 20, 2024
I have continued to go to this dealership and I don’t know why, their service department is the worst I have ever seen. Everytime I have brought my truck here they have done absolutely nothing but charge know why, their service department is the worst I have ever seen. Everytime I have brought my truck here they have done absolutely nothing but charge me money. I was just there today for a faulty gas tank/ gas pump constantly clicks when trying to fill up. And they said they tried to get gas and it didn’t take any gas. I was at half a tank and when I talked to the service advisor Emiliano . He said it was full. That was the issue I struggle to get gas and I explained this to them multiple times. And they said they couldn’t do anything till I come back with less gas. Makes no sense. They waste your time and take your money. Stay away!!!! More
by mattlowery1525
November 26, 2024
Ghost car. I went to test drive a vehicle. At the end of the test drive, the salesperson seemed confused and did not know the price. After a few awkward minutes I went to test drive a vehicle. At the end of the test drive, the salesperson seemed confused and did not know the price. After a few awkward minutes, they claimed the car had just been sold. After that, the car was listed online for weeks. More
by Valentina G.
Employees Worked With
November 19, 2024
Our experience was fantastic! Our car wrecked in Arlington Heights and we just jumped in Napleton Off Lease and applied for a Mitsubishi Cross. We get the approval from Dan and Se Our car wrecked in Arlington Heights and we just jumped in Napleton Off Lease and applied for a Mitsubishi Cross. We get the approval from Dan and Selmir. I’m very grateful with the sales team Eliu and Ray for the car and the service. More
by Lizmar Perozo
Employees Worked With
Selmir
November 10, 2024
Aterick was a phenomenal sales associate, he made the car buying experience enjoyable. Professional, polite, thorough, and efficient. Couldn't have asked for a better salesman to handle my purchase. Give thi buying experience enjoyable. Professional, polite, thorough, and efficient. Couldn't have asked for a better salesman to handle my purchase. Give this man a raise!! He truly deserves it. More
by Jason
Employees Worked With
October 28, 2024
Aterick helped me and my father pick out my first car purchase! He is absolutely wonderful, and was such an amazing help with the process. No anxiety, no stress just support! Absolutely love my car (Merc purchase! He is absolutely wonderful, and was such an amazing help with the process. No anxiety, no stress just support! Absolutely love my car (Mercedes GLA 250) and am so happy to have aterick help me through the process! Hes amazing! More
by xkaytonx
Employees Worked With
Aterick
October 07, 2024
I bought a vehicle from Napleton's Arlington Heights Chrysler Dodge Jeep Ram last week. Overall, I had a great experience. My sales person Muhammad was first class. Very knowledgeable and professional t Chrysler Dodge Jeep Ram last week. Overall, I had a great experience. My sales person Muhammad was first class. Very knowledgeable and professional throughout the process. The only negative part in the whole process was that it wasn’t shared with me that my vehicle was missing a key. I did not receive this news until after I paid the clerk, then was handed the single key. I have never purchased a vehicle and received only one key. This is especially disappointing because I bought a Chrysler from a Chrysler dealership. The spare key copy will now cost me another few hundred dollars. Overall, Great experience. I am happy with my purchase. More
by Staples
Employees Worked With
Muhammad
October 04, 2024
I just purchased my 2nd new Jeep Grand Cherokee from Napleton. Aterick Burks handled all the transactions and did a great job showing me the Jeep and working through the buying process. Very good sale Napleton. Aterick Burks handled all the transactions and did a great job showing me the Jeep and working through the buying process. Very good salesperson for your team. More
by d.schacht
