Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Muhammad Akhtar and Matt were amazing to work with and made the process very easy. They got us exactly what we wanted. Highly Recommend!! made the process very easy. They got us exactly what we wanted. Highly Recommend!! More

Alan my service writer was very special because he really took the time to listen to me and then explain exactly what was wrong and what needed to be done. This was the best experience I have ever had at a s took the time to listen to me and then explain exactly what was wrong and what needed to be done. This was the best experience I have ever had at a service department More

Wanted to buy a particular car. They said it was sold. A week later they lowered the price but still told me it was sold?! Very slow at responding to questions! They said it was sold. A week later they lowered the price but still told me it was sold?! Very slow at responding to questions! More

Muhammad and Matt General Sales manager were excellent at communication, showing cars, being patient. They worked out a very great deal. I would recommend them 100%. Thank again. very happy with purchase.!! communication, showing cars, being patient. They worked out a very great deal. I would recommend them 100%. Thank again. very happy with purchase.!! More

I purchased a 2024 used Dodge Ram from Napleton Arlington Heights for $50,353 (pre trade-in) on 12/27/2024 which had ~16k miles on it and had a truck bed cover on it (BAKflip G2). The first few weeks post pu Heights for $50,353 (pre trade-in) on 12/27/2024 which had ~16k miles on it and had a truck bed cover on it (BAKflip G2). The first few weeks post purchase the truck was only used for driving locally to/from home and train station and the truck bed cover was not used/touched. Upon driving the truck on the highway for the first time (1/19/25) (with my wife and 2 young daughters), once the truck up got up to 65pmh, the truck bed cover (BAKflip G2) immediately flew off the back of truck and almost caused subsequent accidents to cars driving directly behind the truck at the time. Upon researching the truck bed cover make and model it is clear that there are supposed to two flat bolts with rubber washers that secure the cover (cab side) to silver slotted brackets underneath. To the extent the bolts came loose/detached, they would have fallen into the bed of the truck based on how they are installed up into the metal brackets; however, there were no bolts in the bed of the truck. Upon contacting the dealership and reporting the incident, the dealership communicated (specifically the GM, Matt Hadziahmetovic) that it takes no responsibility for selling a truck that had a bed cover not properly installed / checked and posed a major safety hazard. Additionally, the dealership refuses to repair the truck / provide a replacement cover (cost ~$1,350 for new cover uninstalled). Ultimately the dealership was happy to advertise and sell the truck as having a truck bed cover, but not care about checking the safety of the truck bed cover before letting a customer purchase and drive off with a large safety concern and zero attempt at trying to make things better after the becoming aware of the issue. I hope others can read this and take this into consideration when assessing how vehicles may be sold at Napleton Arlington Heights dealership and dealt with by its GM. More

Received an email at 830 am, I called back with no return calls and was hung up on multiple times just trying to talk to someone. calls and was hung up on multiple times just trying to talk to someone. More

Muhammad Akhtar & Mike Allegretti were fantastic to work with to help my wife and I land a 2024 Jeep Wagoneer. They were both very attentive and willing to negotiate, within reason, to ensure we ended up w with to help my wife and I land a 2024 Jeep Wagoneer. They were both very attentive and willing to negotiate, within reason, to ensure we ended up with the vehicle we wanted. More

I have continued to go to this dealership and I don’t know why, their service department is the worst I have ever seen. Everytime I have brought my truck here they have done absolutely nothing but charge know why, their service department is the worst I have ever seen. Everytime I have brought my truck here they have done absolutely nothing but charge me money. I was just there today for a faulty gas tank/ gas pump constantly clicks when trying to fill up. And they said they tried to get gas and it didn’t take any gas. I was at half a tank and when I talked to the service advisor Emiliano . He said it was full. That was the issue I struggle to get gas and I explained this to them multiple times. And they said they couldn’t do anything till I come back with less gas. Makes no sense. They waste your time and take your money. Stay away!!!! More

Ghost car. I went to test drive a vehicle. At the end of the test drive, the salesperson seemed confused and did not know the price. After a few awkward minutes I went to test drive a vehicle. At the end of the test drive, the salesperson seemed confused and did not know the price. After a few awkward minutes, they claimed the car had just been sold. After that, the car was listed online for weeks. More