Napleton Ford of Oak Lawn

I went to Napleton after Westfield was unable to fix an issue they caused when repairing my air conditioning. After the repair, my dash was not hooked back up properly, and unfortunately, Westfield failed issue they caused when repairing my air conditioning. After the repair, my dash was not hooked back up properly, and unfortunately, Westfield failed to correct the problem. Napleton fixed the issue with ease! I wish I could remember the young lady’s name in the service department because she was absolutely wonderful. Tommy was also great and very helpful throughout the process. The difference in service was night and day. I honestly wish I had purchased my vehicle from Napleton originally instead of Westfield. Thank you to the Napleton service team for making what had been a frustrating situation so much easier! More

Second or third time taking my 2025 Explorer to this place for a recall, only for the SAME DUDE tell me to look for bubbles , those aren’t bubbles, that was from a rock. They continue to tell you to bri place for a recall, only for the SAME DUDE tell me to look for bubbles , those aren’t bubbles, that was from a rock. They continue to tell you to bring in your vehicle, WASTE YOUR TIME AND DAY, to tell you you’re wrong. Dude does not listen; interrupts constantly; and have the audacity to tell me a rock hit my windshield when I know a ROCK did not cause a BUBBLE that is now conforming to a pin size break. There was a blackish gray bubble abrasion that was there and now it is starting to form into something else. I was told by that DUDE that the windshield could collapse from the bubbles. I’m waiting for the windshield to collapse upon me in order for the Napleton to repair the recall. Oh, get this. Dude told me on 9/14/2026 that they can repair it but it may come back and I will have to pay for the recalled bubbles out of pocket. Make it make sense. More

Run their contract through ChatGPT. Snap a photo of your invoice and get a second opinion. Even after you've signed, double check the add ons. Might save you thousands. Snap a photo of your invoice and get a second opinion. Even after you've signed, double check the add ons. Might save you thousands. More

Napleton and Ronald were great to work with! They were responsive and helped us feel comfortable with the used vehicle we purchased. Appreciate all the help! They were responsive and helped us feel comfortable with the used vehicle we purchased. Appreciate all the help! More

If your in search of a new or used vehicle I would contact thee best salesman I’ve ever had the pressure of working with Stan G. I contacted him on what I was looking for and he found it super quick contact thee best salesman I’ve ever had the pressure of working with Stan G. I contacted him on what I was looking for and he found it super quick. More

In an extremely stressful situation, car buying , Jay handled it extremely phenomenal. She explained everything thoroughly. The dealership was kind they took care of all of my needs . I needed, includin handled it extremely phenomenal. She explained everything thoroughly. The dealership was kind they took care of all of my needs . I needed, including picking me up from a rental car place. Jay was a complete professional. The Napleton group is a pleasure to work with thank you thank you thank you I would recommend Jay she is awesome. More

The sales staff were friendly, knowledgeable and efficient. They made the entire car buying experience easy. efficient. They made the entire car buying experience easy. More

Didn’t do recall 3 of them for my Lincoln or said when they could . I made my appointment 3 weeks in advance. I’m worried for the transmission and the wiper and what will be done and when???? Not happy they could . I made my appointment 3 weeks in advance. I’m worried for the transmission and the wiper and what will be done and when???? Not happy with their service or communication . Didn’t provide any info More

Mario, my service advisor, was as professional, courteous, and helpful as anyone could expect. Jay Sweis, a sales advisor, was the same. courteous, and helpful as anyone could expect. Jay Sweis, a sales advisor, was the same. More

Bill is an excellent service writer. Is very responsive to returning calls in a timely manner and making sure to get to the bottom of the problem. Is very responsive to returning calls in a timely manner and making sure to get to the bottom of the problem. More