Napleton Ford of Oak Lawn

My automotive service appointment went very well. The staff was friendly, professional, and kept me informed throughout the process. My vehicle was serviced promptly, everything was explained clearly The staff was friendly, professional, and kept me informed throughout the process. My vehicle was serviced promptly, everything was explained clearly, and the work was completed correctly. Overall, I was very satisfied with the experience and would gladly return for future service. More

Excellent service . I said great service. Will be back again. Close to my house. Good I said great service. Will be back again. Close to my house. Good More

There are a few associates who work there that make your experience so pleasant. They take the time to explain things without rushing you out the door. experience so pleasant. They take the time to explain things without rushing you out the door. More

Quick maintenance. No hassle. Great hospitality. The office was clean and bathrooms were tidy. Did not disappoint No hassle. Great hospitality. The office was clean and bathrooms were tidy. Did not disappoint More

Tim was polite and courteous. Customer service was great.Didnt rush or hurry you out Customer service was great.Didnt rush or hurry you out More

We had a wonderful experience with the purchase of our new Ranger. The staff were friendly and knowledgeable from beginning to end. new Ranger. The staff were friendly and knowledgeable from beginning to end. More

Service advisor had a dry and belittling attitude when I took my truck in for a recall. He didn’t hear my concerns. After picking up my truck, it took over an hour for a porter to bring it back out. Very po took my truck in for a recall. He didn’t hear my concerns. After picking up my truck, it took over an hour for a porter to bring it back out. Very poor experience. I took my vehicle in for a recall with no warning lights or problems and can be confirmed with pre work pictures. They claim after the software update 3 new lights came on and demanded 2500 to fix. The advisor was rude & said its like updating your phone and new problems come up which makes no sense. Do not recommend going here More

My service provider did an excellent job with keeping me updated and providing thoroughly detailed updates. updated and providing thoroughly detailed updates. More

Tim Harris and the crew were very helpful! He explained everything I needed done and when they were able to do it. Also love that there is a complimentary shuttle service. He explained everything I needed done and when they were able to do it. Also love that there is a complimentary shuttle service. More

I am Isabella’s father. I would like to say it was an excellent experience for both of us our salesman was fantastic and treated her, a first time buyer either respect and I would like to say it was an excellent experience for both of us our salesman was fantastic and treated her, a first time buyer either respect and was able to explain fully any questions she or I had. She loves the Bronco and honestly so do I. I look forward to doing business with your dealership in the future. Thank you More