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Naples Nissan
Naples, FL
714 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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714 Reviews of Naples Nissan
January 25, 2021
Made appointment for oil change at 1 pm and came back at 4:30, the car was still being work on.... just for an oil change. No update sticker for the next service. 4:30, the car was still being work on.... just for an oil change. No update sticker for the next service. More
by Rocio
Employees Worked With
Service Dept
January 23, 2021
I recently had a very good experience in purchasing a 2019 used Mini Cooper from Naples Nissan. Mario Asturi was my salesman and Alison Ault handled the financing and extended warranty. Both were very fr 2019 used Mini Cooper from Naples Nissan. Mario Asturi was my salesman and Alison Ault handled the financing and extended warranty. Both were very friendly, knowledgeable and professional. Together they achieved the price, finance, maintenance and warranty goals I had set in order for this to be a good deal for me. Thank you both. More
by m.faucett
Employees Worked With
Mario Asturi
January 16, 2021
My recent experience with Naples Nissan was awesome. The salesman Thomas Root, the manager Kenneth Chavis, another manager Isaiah Oliver was also helpful. If you ever go there ask to waited on by only Kenne salesman Thomas Root, the manager Kenneth Chavis, another manager Isaiah Oliver was also helpful. If you ever go there ask to waited on by only Kenneth and Thomas. You will get a great experience. Thomas explained things so well and has the patients of a Saint. Kenneth such a sweet, caring person. I love the car they have ordered for me and can't wait to get it. The really fun guy in the financial dept was also great. I am sorry I did not get his card and didn't catch his name but he even made the having to pay up fun. LOL. Thank you. More
by ellenshockley
Employees Worked With
Thomas Root
January 14, 2021
Had an appointment this morning and was extremely disappointed with the service today. I asked for my vehicle to be fixed. Two hours later I was given the diagnostics. Which wasn’t what I asked. I as disappointed with the service today. I asked for my vehicle to be fixed. Two hours later I was given the diagnostics. Which wasn’t what I asked. I asked for it to be fixed from its TPMS error. As this happened, I saw other customers come in and leave one by one, probably saw more than 10-15 vehicles have whatever was “wrong” with them get fixed. Terrible wait time, terrible service. My question is why I paid $170.00 for a diagnostic that I didn’t asked for???? More
by Ruddy Rojas
Employees Worked With
Jessica Michel
January 04, 2021
I am so happy with the dealership. I bought my beautiful rogue from there which I love. Their service is excellent Always so helpful and very professional Robert and Rudy are the best!! rogue from there which I love. Their service is excellent Always so helpful and very professional Robert and Rudy are the best!! More
by Patticallaghanbecker
Employees Worked With
Robert and Rudy
December 17, 2020
If I had known about the Customer deal, I would not have bought a Nissan in the first place, I do not recommend bad service with the warranty, I could not even solve the problem because it could not duplica bought a Nissan in the first place, I do not recommend bad service with the warranty, I could not even solve the problem because it could not duplicate the problem and even the truck broke. my Nissan Titan xd when I took them in for repair, they did damage to the vehicle they don't want to be responsible for with evidence of the damage done at the dealership Nissan Naples. More
by Jonypr_86
Employees Worked With
Jessica Michel
December 17, 2020
Terrible experience: Had a slow leak in a tire. Small nail in the tread. Mgr. said they would put in a "patch" and it would be adequate. two hours later they advised that the nail was in the "sidewall" nail in the tread. Mgr. said they would put in a "patch" and it would be adequate. two hours later they advised that the nail was in the "sidewall" and could not hold a patrch. Stated that this was untrue, it was in the tread. "Well it is too close to the sidewall, you have to get a new tire. Why make me wait two hours for this information? Terriblly inconsiderate and unfair. H.G. More
by hhgelin55
Employees Worked With
Danny: Service Manager
December 16, 2020
Kile Hilliard in the service department is the first person I’ve had an excellent experience with over the past 2 years. Before working with Kile my service visits have not been great and I always dread person I’ve had an excellent experience with over the past 2 years. Before working with Kile my service visits have not been great and I always dreaded going in. I will request to work with Kile from now on. More
by Chris987654321
Employees Worked With
Kile Hilliard
December 03, 2020
Best by far car purchase experience I have ever had. Mario in Sales and Quintin in Financing went above and beyond. They both were Great!!!! Mario in Sales and Quintin in Financing went above and beyond. They both were Great!!!! More
by taylor982
Employees Worked With
Mario Asturi and Quintin Jacobs, Jessica Michel
December 02, 2020
Naples Nissan's service department is amazing. They explain everything and took care of me even though I didn't have an appointment. They worked me in and got me taken care of. Utility companies and ot explain everything and took care of me even though I didn't have an appointment. They worked me in and got me taken care of. Utility companies and other businesses could learn a few things about customer service from the service department at Naples Nissan. Simply amazing More
by kramerkeith
Employees Worked With
Bob Moyta and his entire team
