Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Naples Nissan
Naples, FL
716 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
716 Reviews of Naples Nissan
March 16, 2016
Great Service Advisor! I've been taking my 2011 Nissan Maxima to Frank Biers in service and I've been very pleased with his knowledge and professionalism. I work for another I've been taking my 2011 Nissan Maxima to Frank Biers in service and I've been very pleased with his knowledge and professionalism. I work for another dealership in Naples so I have an idea of how service advisors work and I have to say this guy knows his work!!. One thing I like about him is he explains everything to you of what was done to the car and is always on top of any situation presented. Great job!!!! More
by Caribbeanman
Employees Worked With
Frank Biers
February 15, 2016
professional, quick, friendly and thorough From the time I purchased the vehicle I was very impressed with the service and professional manner in which I have been treated. From sales to ser From the time I purchased the vehicle I was very impressed with the service and professional manner in which I have been treated. From sales to service they are excellent and I have recommended them many times and will continue to tell my friends about them and will continue to rely on them for my transportation needs with confidence. More
by dianeguyer
Employees Worked With
Dave Chrobak
February 12, 2016
Sales and Service Jeremy V was great on the Sales side. Very solid experience. No pressure and excellent follow up. If I am in the market again, I'd go back to Naples N Jeremy V was great on the Sales side. Very solid experience. No pressure and excellent follow up. If I am in the market again, I'd go back to Naples Nissan and work with Jeremy. More
by CAC
Employees Worked With
Jeremy V
February 12, 2016
Great service Brought new car back in for a minor service issue. Robert was extremely professional and efficient. The process went smoothly. I appreciated no wasted Brought new car back in for a minor service issue. Robert was extremely professional and efficient. The process went smoothly. I appreciated no wasted time and car being properly cared for. More
by CAC
Employees Worked With
Michael
January 26, 2016
Wonderful, helpful, fun experience Showed up at Naples Nissan just looking around, wondering about trading vehicles. Bumped into Sean Lenick. For the first time our life, it's been a Showed up at Naples Nissan just looking around, wondering about trading vehicles. Bumped into Sean Lenick. For the first time our life, it's been a wonderful experience buying a new vehicle! And this year we'll be 90 and 84! Thank you Sean!! Consider him very patient, honest and trustworthy. We would happily work with Sean again. More
by EC and Faye
Employees Worked With
Sean Lenick
January 17, 2016
Enter at your own risk and be prepared to be LIED to! They do not even get one star for anything, Just another one of their lies about supposedly "priding themselves in customer service". I will not recom They do not even get one star for anything, Just another one of their lies about supposedly "priding themselves in customer service". I will not recommend anyone to ever even step 10 feet away from these vulchers that do not want to let you walk out their door before you buy a car from them and so quick to take advantage - then slam the door shut on your face after you have those keys in your hand. Yes, I do regret the vehicle purchase that I made, I am out the money (for now) since they are not willing to honor their false advertising and more then likely sold me a car that has way more mileage then the "disclosure they gave me". It's okay, my satisfaction will be in knowing that I do my best possible to make sure everyone is aware of this. I will dedicate any time I have to, and make sure to let everyone know what risk they take when they walk through their door IN DETAIL! So.. Dear Nissan, I hope you not working with me, not caring at all about your LOYAL customer, after I have owned 9 of your vehicles was all worth it. I bet all those customers were not as important to you, you could afford to lose a future paying customers for all the ones you have already robbed, right?. AND.. I will will continue to take legal action against you, I am 100% confident that when all is said and done YOU will regret not hearing me out! I did my part and went into you to see if you can rectify the problem at hand and was told by your sales manager (I hope you give him a big pat on the back for this one), to "have my attorney contact you". Great! Time to play hardball and I am ALL game! I have already submitted fully detailed complaints with the BBB, FTC, Ripoff Report, Consumer Affairs, Channel 2 News in Naples, FL, The Naples Daily News. Sounds like you guys are really getting famous! you will be one the news and all over the Internet! WOW! congratulations!! I will make sure to follow those great instructions given to me today by your employee and "have my attorney contact you", I hope you have just as much joy with my attorney, as I did in doing business with you!! More
by Not giving up so easy or at all!
Employees Worked With
Obviously ones that do not know what customer service is really about!
January 14, 2016
Awesome Amazing service ..the sales rep took he's time explaning everything ...very nice personality...I'll decently been going back for my next car ...thnks Amazing service ..the sales rep took he's time explaning everything ...very nice personality...I'll decently been going back for my next car ...thnks to the employees at nissan ...for helping me get my car More
by Deftra
Employees Worked With
Vincent cafone
January 02, 2016
I have never had worse treatment from any dealer or merchant BUYER BEWARE. This dealership treated me HORRIBLY. I made a deal to purchase a new car from them. They appraised my trade and made me an offer. After BUYER BEWARE. This dealership treated me HORRIBLY. I made a deal to purchase a new car from them. They appraised my trade and made me an offer. After a deal by them to get the car from another dealership in trade, fell through, they kept my $1250 deposit and placed an order for a new car. Eight weeks later, when the new car came in, they refused to honor the agreement. They treated me rudely, did not return numerous phone calls, and wanted to renegotiate the deal. They told us the original contract we had signed, was toilet paper. I have never, ever, been subjected to such unprofessional, and rude treatment. On top of that, they lost the title, to my trade. I had to jump through hoops to replace the title that they lost. At least they agreed to reimburse me for the title replacement, and finally returned my deposit after holding it for 2 months. Calling Nissan Customer service did not help. I purchased a new car from another dealership one who honors their promises and commitments. The other dealer treated me with respect and dignity, and gave me a far better deal than Naples Nissan offered. I would never go near this dealership again. More
by Baddeal
Employees Worked With
James Pool
December 31, 2015
Awesome service The guy who took my car in for service was extremely helpful and friendly. I notified him of an odd smell from my car and he did everything he could t The guy who took my car in for service was extremely helpful and friendly. I notified him of an odd smell from my car and he did everything he could to help me. He went above and beyond. I was very pleased. More
by kgardiner1986
Employees Worked With
Robert Sneed
December 24, 2015
Amazing experience all the time in my services Really great attention and wonderful services thanks so much to Frank Beers and Oscar Campos the are really good and ver efficiency In all what I need Really great attention and wonderful services thanks so much to Frank Beers and Oscar Campos the are really good and ver efficiency In all what I need for my car in the services More
by Fernandog1983
Employees Worked With
Frank Beers and Oscar Campos
