Naples Nissan

Well I showed up for my appointment and they said 2 hours and in 2 hours everything that needed to be done was done great and in 2 hours everything that needed to be done was done great More

UNHAPPY CUSTOMER I purchased a Nissan Rogue on December 23rd. I traded in my Hyundai Azera LTD, which was on lease. No problem they told me...we can take care of you I purchased a Nissan Rogue on December 23rd. I traded in my Hyundai Azera LTD, which was on lease. No problem they told me...we can take care of your lease and get you into a NEW Nissan. It was evening and all of the staff were waiting on closing the sale and they wanted to get out of there! We agreed on a deal and i was advised that the lease was taken care of (they would pay it off and would not owe anything). While in the finance office, the finance guy kept looking at his watch, receiving cell phone calls from his wife and texting her as he was supposed to go home (he told me that). Everything was explained very quickly, I was given the car and off I went. This was at a little after 9 P.M. I felt uneasy about the numbers, so when I got home, I went over the contracts myself and realized that I misunderstood parts of it, so I immediately called my sales person who said he would find someone to help me. After a couple of texts back and forth, he said that he was unable to help me, he was sorry, that there was no one there that I could speak with. Christmas Eve, Christmas Day, nothing. New Years Day I received a call from the salesman (who btw, was young and I felt it may have been his first sale?)called me to tell me I Had To Turn in My Lease myself. What??? So he drove up to Punta Gorda in my traded Hyundai and I had to go in and sign the paper that released me off the lease, then I had to drive him all the way back to Naples and then all the way back to Punta Gorda. New Year Day!! I asked if he would at least fill my tank, but he said he didn't have the authority to do that. I was able to speak with the Sales Manager a few days after the holidays and at that time I became a Ma'am and was told that I signed the contracts. Well, I just figured I was screwed and lesson learned!!. I do like the car BUT>>>>>>yesterday I received a bill from Hyundai for $1224.28 outstanding fees. I was told that everything was taken care of. I called Naples Nissan and asked for someone in the business office, or a complaint department. I was on hold for a while, and the receptionist came back to tell me that no one was available to help me...SOUND FAMILIAR??? She asked me if she could help, and I told her no, I needed to speak to someone in the business office or complaints. She said there was no one, but if I gave her my name and phone number, she would have someone call me. Then she began to question me, and I told her this was an issue she could not help with and he attitude changed. I hung up because I am over attitude and not having anyone available to help me with my issue. It's funny how they romance you during the sales process and after you become a Ma'am. More

Came in for oil change and tire rotation service and was waited on immediately and car ready 30 later. Very pleased. They have slways been prompt and courteous. waited on immediately and car ready 30 later. Very pleased. They have slways been prompt and courteous. More

Reliable They spent a couple of days trying to find the vehicle problem. When they couldn’t I wasn’t charge. So far the problem has not returned. I have used t They spent a couple of days trying to find the vehicle problem. When they couldn’t I wasn’t charge. So far the problem has not returned. I have used this service department for 8 years, they are reliable and I trust them. More

Fantastic experience. I had to send my teenage daughter to get our first oil change and tire rotation for our new Rogue. James took care of her right away. She was in and out in less time than expected to get our first oil change and tire rotation for our new Rogue. James took care of her right away. She was in and out in less time than expected with no issue. They even took the time to disinfect the car using their new Covid treatment. I am so extremely happy that I bought my vehicle from and chose to have it serviced at Naples Nissan. More

worst new car buying experience ever!!! nissan is a great car. naples nissan horable car dealership!!! The most disappointing car buying experience I have ever had. I highly recommend going nissan is a great car. naples nissan horable car dealership!!! The most disappointing car buying experience I have ever had. I highly recommend going to a differnt city to buy your new nissan!!! More

100 % SATISFIED EXCELLENT SERVICE,EXCELLENT ATTENTION.I'M 100% SATISFIED WITH THE CHECKUP THEY GAVE MY CAR.THANK YOU.HAVE A GREAT AFTERNOON.GOD BLESS YOU.TAKE CARE EXCELLENT SERVICE,EXCELLENT ATTENTION.I'M 100% SATISFIED WITH THE CHECKUP THEY GAVE MY CAR.THANK YOU.HAVE A GREAT AFTERNOON.GOD BLESS YOU.TAKE CARE More