Naples Nissan

Great Service Having been my first experience with Naples Nissan, the service department was over the top! Prompt, courteous and when they told me my vehicle would Having been my first experience with Naples Nissan, the service department was over the top! Prompt, courteous and when they told me my vehicle would be finished, it was delivered back to me earlier than expected! More

They lied to me and took advantage. Do not purchase a car here, these people are shady, manipulative, charismatic liars. I am a single mother, I was EMPHATICALLY clear about my budget, I Do not purchase a car here, these people are shady, manipulative, charismatic liars. I am a single mother, I was EMPHATICALLY clear about my budget, I said that I was open to a used car, they insisted I buy a new one for the incentives. Their initial offer was $650/month which is severely over my budget. We negotiated for hours until they offered a monthly payment I was happy with, with 5k down they told me I was approved for $550/month which was still a bit more than I was hoping but it was workable for a car I really love. So I agreed. We moved forward with the process... and in my own naivety and inclination to be trustworthy, I let my guard down feeling confident that we all had the same understanding...that my payment was $550/month and they got me approved with the bank and oh how exciting. I gave my salesman a glowing review. Finally, after more than 4 hours of being at the dealership with my small child, under what I felt was crystal clear verbal and previously written agreement that we negotiated on ALL DAY LONG...to finally reach a payment I was happy with...$550/month... they handed me a stack of papers and said "This is what we have discussed, here is where you sign...lets get you out of here in your new car!" The dealership was closing, my daughter was antsy, we were tired and ready to go home. I put my faith in these people to follow through on the deal we agreed on. I scanned through all the paperwork and signed. They did not give me a copy of the paperwork, which I didn't realize until I had gotten home...I figured they put it in the glove box but they did not send me home with any paperwork. Somehow, magically, the bill I received was for $640. They said I was APPROVED for $550/month...that is what I thought I was signing. NOT A SINGLE MENTION THAT THEY COULDN'T GET MY PRICE APPROVED. I would never have knowingly signed off on $640/month and I would not have spent my entire day off with my daughter at a car dealership...everybody involved knew what I was and was not willing to pay. I was prepared to leave that day without a car if I couldn't find something I could afford. Somehow I ended up with the INITIAL OFFER that I had emphatically declined at the beginning of the day? So now I have a car that is way over my budget. Today I had an appointment at noon with Sam Mayfield to discuss what happened (on my day off, after I've already spent more time there than anyone should the day I bought the car) and I waited 40 minutes for him to call me in to his office(because clearly they have zero respect for their customer's time, or respect for their customers in general) to show me a piece of paper that I do not recall signing, that I do not have copies of...for a price that I was EXTREMELY CLEAR I could not afford...and proceeded to spend the entire day negotiating the price down. I could have spent only 1 or 2 hours there if I had agreed to the initial offer...so what were we doing all day? Nobody updated me on the banks decision being higher than we hoped. Nobody said a word to me. I take responsibility for signing something I should have looked at more closely, but I trusted them, we shook hands on $550/month..they told me I was approved when apparently I wasn't....and it is completely unconscionable. They encouraged me to unwittingly sign papers for a car they ALL knew I could not afford. I am sick to my stomach over this. They have done absolutely nothing to address this issue, they have given me no options, no apology, no accountability. These people are sketchy, take your business elsewhere. More