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NYE Toyota
Oneida, NY
551 Reviews
Thoughtful Amenities
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 551 reviews
August 03, 2024
Friendly, helpful interactions; they always provide a heads up about upcoming maintenance, service and warranty items. heads up about upcoming maintenance, service and warranty items. More
by marthagrabowski
Verified CustomerEmployees Worked With
August 02, 2024
Our family has been purchasing Ford and Toyota vehicles from NYE for the past 25 years and since change in ownership in the last few years, the customer service experience has declined. We took our Hylande from NYE for the past 25 years and since change in ownership in the last few years, the customer service experience has declined. We took our Hylander Platinum in for a new battery a few months ago and immediately after, certain functions stopped. Prior to the new battery, we were able to use voice navigation and messaging while the vehicle was moving. After the battery was installed, navigation only worked when the vehicle was stopped and messaging via speaker also stopped. We immediately told the service rep (Holly) about the problems who tried to resolve the issues without success. She took information and filed an incident report with Toyota to get a resolution. Over the next few months, I called NYE several times and never got a response. Finally got a call to bring it in for diagnostic while I waited. The service manager said it would be $169 per hour after waiting two months for a response. We tried explaining our situation regarding losing functions after the battery installation and lack of any follow-up by the service rep after saying she would contact Toyota, but the service manager was not willing to listen. We left and will never buy another car or use NYE for service. I can never understand these types of decisions, losing a long-time loyal customer for $169. Also hard to believe that we never got a call from the General Manager. More
by JROCCO1
Employees Worked With
Holly, Michele Ryan
August 02, 2024
The Dealership itself was great but from the time they looked at my car on a thursday it took 5 days to get a loaner/rental which was difficult with a busy family looked at my car on a thursday it took 5 days to get a loaner/rental which was difficult with a busy family More
by bcampanaro
Employees Worked With
August 01, 2024
Always clean easy to talk to employees I would recommend and return my next visit I could use a loner please and return my next visit I could use a loner please More
by RANDYMORGAN910
Employees Worked With
July 31, 2024
Keegan is by far the best service advisor I have experienced at NYE Toyota since buying my truck in 2018 People like him on your team insure your customers loyalty They should give him a path tow experienced at NYE Toyota since buying my truck in 2018 People like him on your team insure your customers loyalty They should give him a path towards management I’ve worked in technical support role for over 30 years now This guy is truly exceptional More
by dmcelroy2
Employees Worked With
Keegan
July 30, 2024
The brakes work great. Very good service and did everything they said they would do. Very good service and did everything they said they would do. More
by timbuckingham
Employees Worked With
July 30, 2024
Awesome experience with Brandon! ! Did a nice job explaining details to me and working me through the process. Would recommend him in the future! Thank you to the NYE group for a grea ! Did a nice job explaining details to me and working me through the process. Would recommend him in the future! Thank you to the NYE group for a great experience! More
by COLLEN.ROLLER
Employees Worked With
Brandon Sandford
July 29, 2024
Very polite , got me in for an appointment quickly. The waiting area is very clean and a pleasant place to wait . Everything was explained before and after the car was finished. They also reminded me w The waiting area is very clean and a pleasant place to wait . Everything was explained before and after the car was finished. They also reminded me when my next appointment would be. Truly enjoy Nye Toyota ! More
by arsdgs1
Employees Worked With
CJ
