Mungenast St. Louis Acura

My husband and I visited this dealership on Saturday the 5th of March 2021. We were immediately met by a salesman. As we walked the lot we explained to him what we were looking for, our price point, vehicl 5th of March 2021. We were immediately met by a salesman. As we walked the lot we explained to him what we were looking for, our price point, vehicle mileage limit and that we were bringing our own financing. He was a super helpful guy and seemed to be very knowledgeable about the vehicles we were looking at. We decided on 2 separate vehicles, a 2018 and a 2019 MDX. It was later in the day and the dealership was about to close so we informed the guy that we would contact him back on Monday the 8th of March 2021. I texted him Monday morning and informed him that we had decided on the 2018 and we would be able to close out the sale if our negotiated terms could be met. He contacted me back within 10 minutes and told me it was all ok’d and we set up a time for a test drive which was originally set for Tuesday morning. He texted me back and asked could he change the day to Wednesday morning which was fine with us. We get to the dealership today, Wednesday March 10,2021 at 10am. When we get there the vehicle is waiting for us to test drive. We met one of the managers, he goes out and goes over the amenities on the vehicle, we sign a waiver accepting responsibility if the vehicle is damaged, let them copy our license and on we go for the test drive. After driving we go back to the dealership and begin the paperwork. The business guy pulls out a Retail Buyers Order, he signs it and we read thru the paperwork and we sign it. While reading thru the paperwork a finance guy comes in and tries to offer us financing thru Acura but once again we inform them that we have financing thru our bank. He tries a couple more times with the financing speech and we continue to kindly decline repeating that we already have financing. He pops up from the chair snatched his paperwork and proceeds to leave out of the office. We wait a few minutes later for the guy to come back so we can finish the purchase but instead of the closer guy coming back our original salesman entered the office. At this time he informs us that he was sorry but someone had already purchased the vehicle the day before while he was off. He then proceeded to try and sell us a vehicle, the 2019 that he had just previously stated was sold. I was extremely upset by these actions because I don’t believe the vehicle is sold but instead that the dealership decided to not sell us the vehicle since we were not going to finance thru them. There is financial gains given to dealerships when they can secure the financing and since they were not able to secure the financing I believe they lied and stated the vehicle had been sold the day before. There are several Mungenast Dealerships in and around the St. Louis are and they have been in business for a very long time so it’s hard for me to believe that they would be so unprofessional as to have someone come in for a test drive/ purchase on a vehicle that was previously sold. Meeting my salesman, the manager, closer and the finance guy all in connection with an already sold vehicle doesn’t make sense to me. I don’t believe the vehicle is sold or even put on hold for someone else. If I had allowed them to finance that vehicle I believe it would be sitting in front of my house right now. These are some very shady business tactics. Something I would expect from a Buy Here Pay Here or some second hand dealership lot but not from someone like Mungenast Family group of dealerships. Please if you are not willing to finance thru them don’t waste your time dealing with the deceptive dealership. They are not willing to sell to customers that bring their own financing, I guess purchasing a30+thousand dollar vehicle is not enough profit for them. I can’t believe that a salesman would actually sign a buyers contract and then lie about the vehicle being sold, it seems like that would have been the first thing they checked before we began any paperwork. This post is not a lie, it’s not something written to make the dealership look bad, it’s the actual truth and I have the buyers order in my possession to prove it. I have texted conversations to prove the agreed upon arrangements. This is how this place operates. More

We bought a used Honda Pilot from this dealership and they made it super easy for us to do everything from home starting from the test drive to the financing and vehicle delivery. They worked with us on they made it super easy for us to do everything from home starting from the test drive to the financing and vehicle delivery. They worked with us on price for what was in our budget. We are very happy with our experience and would recommend to others. We worked with Rob Scharp who was very professional and easy to interact with. Thanks! More

My husband and I searched for a AWD vehicle and Acura stood out above the rest. We purchased a 2020 Acura MDX from Steve Zitko. The customer service from start to finish was second to none. Every detail stood out above the rest. We purchased a 2020 Acura MDX from Steve Zitko. The customer service from start to finish was second to none. Every detail was absolutely taken care of. Steve was so great we also bought. Certified 2017 Lexus too!!! Thank you for your impeccable servic. More

What a wonderful experience with this dealership. Rebecca Dee was unbelievably helpful, friendly, considerate, knowledgable, and friendly. All were very responsive and accommodating. Thank you! Rebecca Dee was unbelievably helpful, friendly, considerate, knowledgable, and friendly. All were very responsive and accommodating. Thank you! More

OUR FAMILY HAVE BEEN MUNGENAST CUSTOMERS FOR SALES, LEASES, SERVICE + FINANCING FOR 3+ DECADES. WE HIGHLY RECOMMEND SR. SALES REP. Jacek Kedzierski + ENTIRE SERVICE + FINANCE STAFF + DEALERSHIP'S OWNE LEASES, SERVICE + FINANCING FOR 3+ DECADES. WE HIGHLY RECOMMEND SR. SALES REP. Jacek Kedzierski + ENTIRE SERVICE + FINANCE STAFF + DEALERSHIP'S OWNERS. GREAT PEOPLE. More

Had the best experience. Dale Wilke was an amazing. He was very friendly and very helpful. He made the sale easy and made everyone feel welcome and comfortable. was very friendly and very helpful. He made the sale easy and made everyone feel welcome and comfortable. More

The dealership experience was excellent! The sales team that helped me was very knowledgeable and great to work with! I am happy with my purchase and will be returning for future service. that helped me was very knowledgeable and great to work with! I am happy with my purchase and will be returning for future service. More

Wonderful Experience Have been taking my cars to this dealership for 20+ years for service and have always been very pleased top to bottom. Recently decided to purchase a Have been taking my cars to this dealership for 20+ years for service and have always been very pleased top to bottom. Recently decided to purchase a new car and after visiting multiple local dealerships was not surprisingly drawn back to Mungenast. Not only did they offer the best price and exact SUV that we desired, but Greg and the rest of the team made sure we had a remarkable experience from beginning to end. Every question was answered and we left reassured that we made the right choice in both the car and most certainly the dealership. Never felt pressured and both my wife and I were treated as if we were long time friends of every person we came into contact with. We are very happy and excited to continue our relationship with Mungenast for years to come. More

HORRIBLE EXPERIENCE I had mutiple problems with the service department. Brought my perfectly working car in for routine service for 90k miles. They recommended 3 diffe I had mutiple problems with the service department. Brought my perfectly working car in for routine service for 90k miles. They recommended 3 different fluid changes along with oil change and tire rotation. He also warned my about the water pump and timing belt replacement that were coming at the 100k mile check up (my care was at 92.5k). Called me in an hour to tell my the front struts were bad but under warrenty and the rear brakes needed to be replaced. Total for all the work aroun $1100. My drop off was at 7:15 am. At 5:20 on my way home I called and the person who answered just was able to tell me that my car was not ready and none of the staff were able to talk to me. I called again at 6:55 pm, 5 minutes before closing. I was told that the car had finished 15 minutes ago and was being washed. Not sure when they were planning on calling me. I got there at 7:10 and was met with a $2400 bill because they had replaced the water pump and timing belt from the 100k mile service even though I did not approve that. Drove home about 2 miles, all was ok. Left later that night and noticed that there was a rattle in the car when idling. It was 8:00 and no one was there to answer the phone. Drove about 6-7 miles wen my car just quit on the interstate. No ability to accelerate, all the alarms blew up the dash. Was able to get the car to the side of the road. Would not restart. Had to have it towed back to the dealership. Returned at 7:00 am this morning in a very unhappy mood and was told that the "head technician" was workingon it and they would call me as soon as they knew. It is currently 3:45 pm, I called and the person they sent me to has no knowledge of the car. Still know nothing. My guess is that they screwed up the repair yesterday and broke the car, don't want to tell me. TERRIBLE CUSTOMER SERVICE UNRELIABLE WORK PERFORM NONAPPROVED REPAIRS AT YOUR COST AVOID AT ALL COST!!!!!!! More

Great dealership and Sales person Rebecca was very informative and kind!! R Ruddle in finance very accommodating and knowledgeable. Both seemed very happy with their work environment informative and kind!! R Ruddle in finance very accommodating and knowledgeable. Both seemed very happy with their work environment More