Mountaineer Honda - Service Center

Jillian is always such a help and always has a smile on her face. She is wonderful to work with! her face. She is wonderful to work with! More

Very helpful and professional. Jordan really did a great job getting our service done in the time requested. Jordan really did a great job getting our service done in the time requested. More

Jordon was very knowledgeable, courteous and professional. More people like him are needed in service positions everywhere. professional. More people like him are needed in service positions everywhere. More

Service was prompt. Employees were friendly, polite, and very knowledgeable. I felt my car was in professional hands. Employees were friendly, polite, and very knowledgeable. I felt my car was in professional hands. More

Vicky King was attentive to me as a customer, she did a good job. But service took a long time for oil and tire rotation 3 hour wait good job. But service took a long time for oil and tire rotation 3 hour wait More

Quick response to my need for service that day, my tire had a slow leak. The service department was able to accommodate my need quickly. had a slow leak. The service department was able to accommodate my need quickly. More

Just purchased a battery 2 years, 1 month ago. Was to the dealership about two weeks ago to have work done on car and it was indicated my battery was low. I came back to let them test battery ag Was to the dealership about two weeks ago to have work done on car and it was indicated my battery was low. I came back to let them test battery again, and a new battery was put in with no charge as battery was under warranty. More

Thank you for your help in getting us back on the road after being stranded on our roadtrip south. after being stranded on our roadtrip south. More

Jillian is always friendly, knows her job and very accurate about service times. She's a keeper!! accurate about service times. She's a keeper!! More

I will never take my vehicle back to Mountaineer Honda ever again. If I need warranty work or recall work I will go to the Honda dealership in Morgantown. I no longer trust Mountaineer Honda. I took my Pa ever again. If I need warranty work or recall work I will go to the Honda dealership in Morgantown. I no longer trust Mountaineer Honda. I took my Passport in for my free oil change and was surprised with the information that it was time to do a bunch of other stuff to the car that cost me around $535. It would have been nice to know that before I showed up that morning. I told them that the rotors seemed warped and the vehicle only had 14,000 miles on it. They looked at it while they rotated the tires and informed me that all 4 rotors had hot spots on them. I was then told that it was my fault and the warranty didn’t cover my bad braking habits. I am a very good driver with no tickets and I teach a course to special ed teenagers to help them pass their permit test. I think I know how to drive. I googled reasons why rotors would have hot spots at 14,000 miles and there were many reasons and only one of them was riding the brakes. I did get a call the next week day from the service dept checking on my service and I told them I wasn’t happy. I was then called by the manager of the service dept. He informed me I could have hit a pothole and messed up all four rotors. I didn’t. He did say he would change the rotors for free but I’m not going to bring the car back there, ever. I don’t trust them. How do I know they will change them? How do I know the next rotors won’t be junk like the first batch? Honestly, there is a dealer we’ve dealt with many times that has never done us wrong, who’s service dept has never done us wrong either, but I don’t want a Dodge. More