Mountaineer Honda

BEST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!! The sales staff was very accomadating and knowledgeable. The sales manager repeatedly met with us to confirm we didn't need anything, and the finance The sales staff was very accomadating and knowledgeable. The sales manager repeatedly met with us to confirm we didn't need anything, and the finance group was expeditious in making our deal happen. More

Great experience Everything from the moment I got there was great, Bill, Seth and Chad done everything they could for me over a 3 day span even over the phone. Highly Everything from the moment I got there was great, Bill, Seth and Chad done everything they could for me over a 3 day span even over the phone. Highly recommended these guys More

Highly recommended excelent customer service and very friendly staff. Everything went very smoothly and we are very satisfied with out purchase and will recommend Urse t excelent customer service and very friendly staff. Everything went very smoothly and we are very satisfied with out purchase and will recommend Urse to others More

I will never purchase another vehicle from Urse Honda We began dealing with Urse in April 2011. We purchased a brand new Accord which was delivered from a dealership in Wheeling. Upon arrival, the front b We began dealing with Urse in April 2011. We purchased a brand new Accord which was delivered from a dealership in Wheeling. Upon arrival, the front bumper of the vehicle was damaged and we requested a new, undamaged bumper. The salesman assured us a new, factory bumper would be placed on the vehicle. We proceeded with our purchase and drove our Accord home. My husband and I were detailing the car when we discovered the front bumper had been painted, not replaced. The body shop even sprayed clear coat over the fog lights. To further assure us that we weren't imagining things, we found the receipt from the body shop in the dash of the vehicle. The salesman did his best to lie about the incedent until my husband presented him with the sales receipt that we had found in the vehicle. So, strike one against Urse Honda. Shady and rude, to say the least. Fast forward to March 2016. We began looking at a new Civic while having my Accord serviced one day. We talked to a sales woman who knew NOTHING about the vehicles she was selling...she didn't even know the difference in 87 octane, 89 octane, 91 octane, etc. She said that was "foreign to" her. We then spoke with a sales manager, Pat Ozie (whom we have never met before and who appears to no longer work there) about the vehicle we were interested in. First strike against him--he started cursing 5 seconds into the conversation...in front of my 4 year old son. And he continued to curse throughout the conversation--very unprofessional. Then we told him we wanted a new car from the factory, not one off the lot that has been test driven. He told us Honda doesn't do anything like that (they do) and he refused to even consider getting a vehicle from a different dealership. He was a foul, unpleasant man and I didn't/don't trust him any further than I could throw him. In short, I don't trust anyone that I have ever spoken to or dealt with at Urse Honda. They're not knowledgeable about their vehicles, they are rude and foul, and I refused to give them my money. We made the drive 2 hours away to purchase our new vehicle--we got a better deal and couldn't be happier. More

Great Experience We went out to just look at a couple different SUVs offering third row seating. We didn't have any intention of buying a vehicle and planned on decidi We went out to just look at a couple different SUVs offering third row seating. We didn't have any intention of buying a vehicle and planned on deciding which vehicle we liked best within the next week. Upon arriving at this dealer they showed us the Honda Pilot we wanted to see. After driving the vehicle we talked to the sales person and sales manager who gave us a great deal on our current vehicle and a great price on the Pilot. We ended up taking the deal and we love our new Honda Pilot. We dealt with Rebecca, Patrick, and Seth. Thanks for a great experience. More

A Cut Above the Rest I just purchased my fifth vehicle from Urse Honda and couldn't be happier ( well w/o hitting the lotto or getting a large inheritance). I have purcha I just purchased my fifth vehicle from Urse Honda and couldn't be happier ( well w/o hitting the lotto or getting a large inheritance). I have purchased 2 used, one certified, and 2 new vehicle from Urse and have always been treated exceptionally well by the sales department. I have had a couple of small issues with the service department but overall am happy there too. It is hard to buy a vehicle at a dealership if you aren't happy with their service department. My most recent purchase was a new 2015 Accord when I was looking for a used one. The price was very good and after checking on taxes and insurance I was happy that I was better off with a new one at that price. My salesman is Justin Urse and anytime I called he either called back and was very good to coordinate assistance with other team members if he was off or busy. I feel like I am a valued customer and that Urse goes the extra distance to meet my needs. If I could suggest one place where I would like to see change it would be a little more competitive pricing in the parts department. More

Loyal Urse customers This is the second vehicle we have purchased form Urse Honda, the first being a used CRV in 2012. For a couple weeks we have been watching the used lo This is the second vehicle we have purchased form Urse Honda, the first being a used CRV in 2012. For a couple weeks we have been watching the used lot for a new to us vehicle. We left completely satisfied and pleased with a 2012 Chevy Traverse that barely seems broken in for an outstanding price! I am in sales myself and put many miles on my vehicles as I go to my clients homes all over. We worked with sales associate Craig Lanham and sales manager Joe Kraegenbrink. After showing us around the lot in the pouring rain the week before, we returned prepared with what we needed should the right one be there. I told Craig what was important to me in features, and he found just the right vehicle that was comfortable and had most of the plusses I wanted for only a little beyond our price. That's when Joe stepped in to make the magic happen... he was able to get us where we were comfortable (actually $30 a month below my upper limit) and went the extra mile to get us financed. They graciously stayed late on a Friday night to get all the kinks worked out on our deal. We stayed in the budget we intended to, did not feel pushed to purchase new or a more expensive model. We have always received top notch service from Sherry and the rest of the service department, which will continue to make us loyal to the Urse family of dealerships. Overall a great buying experience, and hopefully we will come back for many more vehicles in the future! More

Expert salesmanship I never been to a place to buy a car and felt lIke it was about me instead of the sales person making the sale. Ametro actually took her time to list I never been to a place to buy a car and felt lIke it was about me instead of the sales person making the sale. Ametro actually took her time to listen to my budget and all my other issues which had nothing to do with sale lol. She formulated exactly what I was looking for at the exact price I wanted to spend. Highly recommend all you locals get your vehicles here. Very knowledgeable staff too explained things down to the mechanics of the vehiclesystem. SOLD!! More

No haggle sales experience! I would rate Rebecca with 5 stars alone apart from the dealership. She was professional and stayed with us after closing to deliver and go through ALL I would rate Rebecca with 5 stars alone apart from the dealership. She was professional and stayed with us after closing to deliver and go through ALL of the features on our new Honda Pilot Touring. She did this with a smile on her face and was happy to help. More