Mountaineer Honda

overall great experience Rebecca Richards was very friendly and helpful. This is the fourth Pilot we have bought from this dealer in the last few years and this by far was the Rebecca Richards was very friendly and helpful. This is the fourth Pilot we have bought from this dealer in the last few years and this by far was the best experience we have had, with Rebecca's help. She was helpful and knew the answer to our questions. Only negative I can say is the time from the deal was made to final signing of documents was about three hours. My experience with other dealerships in this step was way less time. However the experience was made better by Rebecca being courteous and helpful. Will buy again from this dealership when the time comes. More

Good experience They helped me with leasing a vehicle for the very first time. However, the wait time both times I visited was very lengthy. Also, we were not inform They helped me with leasing a vehicle for the very first time. However, the wait time both times I visited was very lengthy. Also, we were not informed ahead of time that the down payment had to include the first vehicle payment as well. So, we were not prepared for the almost three hundred dollar increase on the down payment. Other than that, they were very friendly and had good quality work. More

Wonderful Service I came in for regular service on my previous vehicle and had the chance to speak to Craig. He didn't pressure me and treated me like family.. This is I came in for regular service on my previous vehicle and had the chance to speak to Craig. He didn't pressure me and treated me like family.. This is the best experience I have ever had purchasing a vehicle. Thank you so much and I hope to be doing business again with Urse Autos. More

Poor Customer Service I arrived at the Urse Honda lot on Saturday, March 14 at about 2:15. I walk the entire line of new CRV vehicle. No one helped me. Then I went into th I arrived at the Urse Honda lot on Saturday, March 14 at about 2:15. I walk the entire line of new CRV vehicle. No one helped me. Then I went into the Showroom and stood in the middle of the Showroom for 20 minutes. No one helped me. People came in after me and were helped as I stood there. I can not recommend Urse Honda. Doug Dorrer 304-629-7077 More

Great Service Jason Dukich was a great salesman and we would definitely buy from him again. The service was fantastic. All paperwork was ready for us to sign and we Jason Dukich was a great salesman and we would definitely buy from him again. The service was fantastic. All paperwork was ready for us to sign and we were in and out in about 4 hours. We will be back! More

heater repair Took my 2012 Pilot to have a no heat complaint checked on Feb 26th. Was told that it needed to have the heater core replaced and the heater core had t Took my 2012 Pilot to have a no heat complaint checked on Feb 26th. Was told that it needed to have the heater core replaced and the heater core had to be ordered and the repair person was not going to be working until March 2nd. I took the Pilot into have the heater core replaced on March 2nd and when I picked it up I was given a paper that sort of described what work was performed and it seems the only thing done was the heater core was flushed out not replaced. If the heater core only needed to be flushed out then why did I need to bring the car back to the service dept as they had it all day on Feb 26th and I know that it does not take 8 hours to flush out a heater core much less 16 hours as that is how long the service dept had my car. But as a second thought why does a 2 year old car with 14,700 miles on it even need to have the heater core changed/flushed, unless it was due to poor work this past summer when a major repair to the engine was performed at this service dept. Glad I got the extended service plan as it seems with the what seems to be questionable service work I'll most likely need to use it in the future to "FIX" whatever might go wrong next. I do not feel that Eddie did anything incorrect, but the service techs I'm not sure about. More

Excellence at every step! Excellent experience, Purchased 3 new vehicles here in 2014 and one in 2015 already and one referred and delivered sale yesterday. By far some of the Excellent experience, Purchased 3 new vehicles here in 2014 and one in 2015 already and one referred and delivered sale yesterday. By far some of the best experiences with any dealership thus far. More

Went in 100% intending to buy a new Honda CRV. We took along some info we'd found on the net - things like a lower price guarantee, blue book values on our trade in, a pre-approval note from our bank, etc along some info we'd found on the net - things like a lower price guarantee, blue book values on our trade in, a pre-approval note from our bank, etc. We're not the most savvy car buyers, but we weren't going in totally blind either. We were offered the car we wanted, at the price we wanted. We had a number in mind for our trade, which was less than KBB quoted on a trade value. We were offered a thousand less because "there has been an airbag deployment". The airbag had never deployed on the car, but it had been in an accident several years earlier and it wasn't worth arguing at that point so we gave the associate the benefit of the doubt. My husband asked what the car would be worth if that had not been the case (the airbag), and the salesperson said it'd be worth $700-800 more. We didn't have checkbook in hand to give them a good faith deposit to pick the new car up, so we agreed to come back the next day with it. In the meantime, my husband dug around online trying to find out how he could see if the airbag had been deployed and found a free tool by carfax for just that. Carfax was, by the way, the service the dealer used to get that info. So of course we find out that the airbag has in fact never deployed in that car. We head in to Urse the next day and bring that up, and the salesperson heads off to look into it, leaving us for the usual long wait as is customary. He comes back, and rather than just admitting he flat out lied the day before, says he misread it. So we ask if our trade is worth more as he said it would be, and he says that no, it's still a "bad" carfax because of the accident. Hmm. That wasn't an issue the day before? He then went into an agressive spiel about how we were wanting retail for our car while wanting wholesale on the new one, which couldn't have been further from the truth. $1500 off sticker is wholesale? We were being berated for hoping for a fair deal. Thankfully, we'd already called up a dealership 90 miles away in Ohio and explained the situation. Their sales associate assured us he could help us. He offered us the car we wanted for $200 less than Urse, and offered us $1000 more for our trade. We took that in to Urse, to see if they would match the deal and win the sale. They made us sit for another half hour while the sales guy and his trade in manager went out and looked at our trade car again. When they came back in and teamed up on us, telling us the most they'd do on the trade was $500 more, we got up and left. There's a happy ending here, though it wasn't with Urse. We drove the 90 miles, and they had our car waiting for us at the other dealer. They never even looked at our trade in, just gave us the amount that Urse fought so hard to not give us. At no point were we made uncomfortable in any way. There were 5 other couples from WV there in Ohio that day buying cars, so that says something about the WV Honda dealer.. When Urse tells you something, double check it. And don't be afraid to take your business elsewhere if things don't add up. More