Mountain States Toyota

Warranty? What warranty? Found a rear shock leaking on my new Tacoma. Less than 1000 miles. Dealer said it was seeping, not leaking, so not covered under warranty. You have go Found a rear shock leaking on my new Tacoma. Less than 1000 miles. Dealer said it was seeping, not leaking, so not covered under warranty. You have got to be kidding me. Obviously they don't stand behind their product. Now I regret buying. Rufus to go back to this dealer again. Bought the extended warranty, what a waste of money. . More

Difficult purchasing process, new car not aligned. Had to fight to receive offers that were advertised to me via email (promotional loyalty offer). Brand new car wasn't aligned correctly. Gave them two Had to fight to receive offers that were advertised to me via email (promotional loyalty offer). Brand new car wasn't aligned correctly. Gave them two chances to get it right and still couldn't produce a car that drove straight. Will not be giving this dealership business again in the future. Made a mistake giving our business this time. More

Our Family Keeps coming back. My family and I have bought 3 cars from Patrick Giusti. Recently we purchased a Santa Fe and it’s working out great. We’ll be back for a Highlander on My family and I have bought 3 cars from Patrick Giusti. Recently we purchased a Santa Fe and it’s working out great. We’ll be back for a Highlander one day. More

Amazing I bought a vehicle at Mountain States Toyota and had an amazing experience. The salesman Alex Gomez was wonderful. He was very knowledgeable, kind and I bought a vehicle at Mountain States Toyota and had an amazing experience. The salesman Alex Gomez was wonderful. He was very knowledgeable, kind and patient. He helped me find the perfect fit and price. It was the best experience I ever had buying a vehicle. I will recommend this dealership and salesman to everyone. Thank you More

Quin Borders, our sales rep, goes the extra mile. I seldom write reviews, unless I find it would be morally lax not to commend outstanding performance, or report a real failure on the part of a busine I seldom write reviews, unless I find it would be morally lax not to commend outstanding performance, or report a real failure on the part of a business or representative. Quin Borders, who sold us our car today, is a remarkable person and salesperson. Not only is he knowledgeable, personable and fun to be with, but also, he is patient, thorough, and efficient. What a great attitude! He truly is passionate about cars; his energy and enthusiasm is contagious, making us smile amid arduous decisions. I have dealt with people from around the world. I can see that Quinn has what it takes to manage people and tense situations. I envision him rising up the ranks of Toyota, or whatever he wants to do. Period. Patiently he reviewed all the gadgets and electronics on our luxurious new/used car. Eventually we noticed that somehow service had missed the fact that one passenger seat windshield wiper was missing (! ) Was it stolen overnight from the dealership yard?! Quin not only delivered the replacement part from 5 minutes away, he installed the complicated wiper mechanism himself so we could initiate our long drive home sooner. Amazingly, he did not leave our sides until we felt confident and happy with our fresh purchase. I am happy that conscientious people like Quin Borders still exist in the world. He is such a tireless hard worker. Other personnel we met at the dealership were competent as well. But Quin went beyond, was superb. He gave a kind, personal face to a large, brightly lit dealership... for which we are grateful. We will tell our friends in the Roaring Fork Valley that they have reason to come to Denver! . More

Great experience at Mountain States Toyota We had a great experience at Mountain States Toyama! We purchased a 2018 RAV4. We highly recommend this dealership and sales person. Elijah Penske o We had a great experience at Mountain States Toyama! We purchased a 2018 RAV4. We highly recommend this dealership and sales person. Elijah Penske our salesperson and Paul Floistad we awesome. I really enjoy driving my RAV4!! More

October purchase of a 2018 Prius I live in New Jersey and due to a serious accident I had to buy a new car in Denver on October 22 while on vacation. My experience up to the sale was I live in New Jersey and due to a serious accident I had to buy a new car in Denver on October 22 while on vacation. My experience up to the sale was good. Joey was friendly and helpful. However, there was only one request that I really wanted. The Prius has two back up alarms that only a dealer can change. One is a single beep. The other is an annoying, continuous alarm that sounds like a construction vehicle. I asked Joey several times to have it changed but it was not. Service after the sale is horrible! I received the documents I needed to get my car titled in New Jersey on November 14. I went to DMV and they told me that the dealer had forgotten to send me a required form. That's ok, mistakes happen. I called the Mountain States Title title department and left a message. No reply. Called again and talked to Chantel and explained what the DMV needed. Over the period of seven days I made nine calls (none were returned), made three trips to the DMV, and sent six emails before I could finally get the one page form I needed! I even email Paul Floistad, the Sales Consultant asking for help but he did not reply. My experience that they will say anything to get the sale but didn't need me once I drove away. More

It was fantastic dealing with Fernando Acosta , a great service experience. He covered the particulars in detail and made everything easy to understand. Also explained features on our Rav4 that we , a great service experience. He covered the particulars in detail and made everything easy to understand. Also explained features on our Rav4 that we didn't even know (after 3 years of ownership!) The whole experience was great for my wife and I. Mr. Acosta was not pushy or assuming, but helpful, realistic and understanding. Mountain States Toyota is an efficient and friendly dealer that we will continue to trust with our future car maintenance, service and purchasing. Thank you so very much! More

Service Dept scheduling website is always down. I've been a customer of Mountain States since 2013. They have also been the only dealer I have used for scheduled maintenance and service. I have ne I've been a customer of Mountain States since 2013. They have also been the only dealer I have used for scheduled maintenance and service. I have never had a problem with any other department or employee. I have, however, NEVER ONCE in five years been able to simply log into the Mountain States website and schedule a service appointment. I have always had to spend ten or fifteen minutes on the phone with a Service Department employee, who obviously should be doing something actually useful, to perform a task that I should be able to complete online in about ninety seconds. The staff is always very apologetic, always states that, "we are working on that", but the webpage is never actually fixed. I need routine service again, and once again the Service Dept page is down. Sorry, Mountain States I'm going elsewhere. More