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Mountain States Toyota

201 W 70th Ave

Denver, CO 80221

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What Others Say

Bought a vehicle alright . However can’t reach anyone to help me with title work can’t get my suv plates , no one returns my calls . Being an out of state buyer does not help at all .

Ryan did a good job and the transaction went smoothly. Ryan could have given us a little more attention towards the electronics of the vehicle.

Best price in the state. Easy purchase. The RAV4 demand is great, and Doan kept me informed about when the vehicle would arrive.

Purchasing a vehicle here was a wonderful experience. Johnny was so helpful and knowledgeable. The other salesmen and employees were friendly. Johnny worked hard to make sure I got what I needed, understood all the workings of the deal and introduced me to my new vehicle so I could enjoy it without the stress of learning all the new details.

I'm looking for advice from anyone who has dealt with a Toyota warranty denial. I own a 2025 Toyota Sequoia that is still under warranty. I first brought it to Mountain States Toyota because the power liftgate would only partially open, beep repeatedly, and would not open or close correctly using the buttons. I also noticed the right side of the liftgate was not sitting flush. The dealership confirmed in writing that the liftgate was misaligned, would not operate correctly, and that there was a significant gap on the right side. Their inspection notes also state they found no signs of previous repairs or accident damage and even checked the Carfax, which showed no reported accidents. Before the issue was repaired, the liftgate strut/arm snapped. The dealership is now denying warranty coverage, claiming the damage was caused by an "outside force." I don't understand how that conclusion was reached when the exact problem was documented before the strut failed. To make sure I wasn't missing something, I had the vehicle inspected by an independent auto body shop. They provided a written statement saying they found no evidence of accident damage or any outside-force damage and that the failure appears to be mechanical. I also have photos of the vehicle before it went to the dealership and after it left, showing new damage that wasn't there beforehand. I've contacted Toyota Customer Care, but they told me the dealership makes the warranty determination. At this point I'm trying to understand how a documented liftgate malfunction on a vehicle still under warranty became an "outside force" claim despite the dealership's original inspection and an independent body shop's findings. Has anyone experienced something similar or had success getting a dealership or Toyota to reconsider a warranty denial? Any advice would be appreciated.

Our sales person, Ari, was terrific- quick to get our RAV4 purchase completed as well as getting our dealer add- ons done well and fast! Thank you ARI!! Loved no dealer handling fee also. :)

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