Mountain States Toyota

The worst people are in the service department. They have zero intention to deal with customers. They didn’t even give you and Eye contact when they talk to you. Also, one of them was pointing at the custome zero intention to deal with customers. They didn’t even give you and Eye contact when they talk to you. Also, one of them was pointing at the customer when he was talking to him. More

2016 I purchased my first Toyota from Mountain States 2016 I purchased my first Toyota from Mountain States with the guidance and honest customer service from Carl Porretti. Now in 2021, I have purchase 2016 I purchased my first Toyota from Mountain States with the guidance and honest customer service from Carl Porretti. Now in 2021, I have purchased 3 vehicles from Mountain States and all with the great sales support of Carl Porretti. Carl listens to what I want in a vehicle and works to make the experience enjoyable. He never pressures me for a decision. Just lays out what best options were available for what I was able to do. His patience & kindness is what keeps me coming back and sending him my referrals. He’s my salesperson of choice and Mtn States is my dealership of choice. Highly recommended! More

Larry Hall and the Mountain States Toyota team including Ryan and Tim were FABULOUS!! THIS was THE BEST car buying experience we have ever had! It was TRULY a PLEASURABLE experience!! ZERO STRESS and 100% Ryan and Tim were FABULOUS!! THIS was THE BEST car buying experience we have ever had! It was TRULY a PLEASURABLE experience!! ZERO STRESS and 100% transparency from our first phone call. ZERO markups and ZERO hidden fees!! Larry's communication was quick and he was on top of EVERY detail! He got back to us ASAP on every question we had and it was a TRUE PLEASURE to work with Larry and the team at Mountain States Toyota. We HIGHLY recommend Mountain States Toyota! More

From beginning to our purchase day, Mountain States Toyota has been exceptional. First, and importantly, they are the only dealer within miles of Denver who did not mark up the purchase price of our P Toyota has been exceptional. First, and importantly, they are the only dealer within miles of Denver who did not mark up the purchase price of our Prime above the MSRP. That alone says it all; they are not into gouging and making a few extra dollars from their customers. The sales staff, especially Michael Ramstetter, the person with whom we had the most communication, communicated every step of the way and could not have been more patient, open, competent, or informative from the beginning to the hours he spent with us the night we purchased and picked up our car. I've bought many cars and had many interactions with dealerships over my long lifetime, and none have compared in quality to this one now. More

I had the pleasure of working with undoubtedly the best salesperson in the world, Mr. Nick Kramer. My original salesperson called in sick on my scheduled delivery date, and Mr. Kramer stepped in to handle salesperson in the world, Mr. Nick Kramer. My original salesperson called in sick on my scheduled delivery date, and Mr. Kramer stepped in to handle my delivery. He made my purchase as fluid and transparent as possible. In addition to a positive attitude, Mr. Kramer was patient (he took the time to answer all my questions), knowledgeable, and highly professional. He made me feel that I was all that mattered that day. I will always use Mr. Kramer for my future automobile needs, and I encourage everyone else to do the same. More

I just purchased a new vehicle from Mountain States Toyota, I was fortunate that I was assisted by Mr. Juan Cassillas. Juan is a professional and made my buying experience one of the best, and satisfy Toyota, I was fortunate that I was assisted by Mr. Juan Cassillas. Juan is a professional and made my buying experience one of the best, and satisfying. He answered all my questions and I highly recommend him if you are in the market for vehicle. More

Michael Ramstetter is my outstanding sales consultant as he goes that extra mile to make sure you have all the safety features you need to drive safely. He found me a push button starter Camry, he list as he goes that extra mile to make sure you have all the safety features you need to drive safely. He found me a push button starter Camry, he listened intently to what I needed and made me such a happy buyer. As a handicapped senior, I was concerned about this entire procedure, and guess what, Michael worked so very hard to find the perfect car for me! I have used sales consultants before, but none have showed the care and trust that Michael provides , plus his knowledge of cars, and his determination to make sure you are safe, happy, know the cars features and are now a confident driver. I would highly recommend Michael, without any reservations. He is your number one sales consultant and I am proud to recommend him to others! More

Gave prior notice of intent to view/test drive a red 2015 Nissan Murano. https://www.mountainstatestoyota.com/used-cars/denver.htm?make=Nissan&model=Murano&trim=S Our sales rep (John if I recall) was FA Nissan Murano. https://www.mountainstatestoyota.com/used-cars/denver.htm?make=Nissan&model=Murano&trim=S Our sales rep (John if I recall) was FANTASTIC. But he was set up for failure given the condition of the Murano. Body/exterior was great, but when we got in, we were overwhelmed by the body odor, dirt/dust all over the interior, cracked windshield side to side, and to find the rear view mirror on the back row floor. The spare tire and entire compartment was caked in soot/dirt, and as a bonus, there was a dirty sock next to the spare tire. Also found personal effects pinned to the drivers’s visor, so CLEARLY this vehicle hadn’t been detailed. We would’ve been fine if they told us it wasn’t ready yet and to come back soon when ready. They knew we were driving from CO Springs and basically wasted our time—clearly no respect for us. We bought another vehicle from another reputable dealership just hours after we left this joke of a dealership. They still allowed this vehicle to be test driven—we didn’t take it on the interstate or drive it far given the safety issue of no rear view mirror and the overwhelming stench. Our sales guy did his best to explain the windshield and rear view mirror would be replaced, but no one could explain away the condition of this Murano. To our salesman’s credit, he didn’t try to BS us on the condition of the Murano and was able to find another vehicle to consider. As much as we wanted to give John our business, the 2d vehicle didn’t quite meet our needs. But frankly, at this point we questioned this dealership’s standards, customer focus and even integrity. Atleast for this Murano, be warned. And find out why the spare tire compartment is/was caked in soot/dirt (rest of vehicle wasn’t caked over though clearly dirty). Negative stars for vehicle condition and dealership standards (safety issue being most problematic), couple stars for our salesman not trying to BS it and finding an alternative for consideration More

I recently purchased a new 2021 Toyota Tacoma from Mountains States Toyota. Jim Gallegos was the Sales Associate I worked with. I am totally satisfied with this transaction. Jim was courteous and p Mountains States Toyota. Jim Gallegos was the Sales Associate I worked with. I am totally satisfied with this transaction. Jim was courteous and professional. He answered all my questions and found the exact truck I wanted that was scheduled to be delivered in about 3 weeks. The truck arrived when he said it would and I completed my purchase without any problems. Thank you very much. I will not hesitate to recommend Jim and Mountain States to my friends. More