Mountain States Toyota

Mountain States Toyota service department is run by crooks. When I called them to make an appointment for alignment service, I asked for a price quote. The service manager Eric quoted me $59 based crooks. When I called them to make an appointment for alignment service, I asked for a price quote. The service manager Eric quoted me $59 based on the model/year of my car. But when I brought in the car for service, the service manager Victor told me the price was $79. I told him the quote I was told, Victor was willing to honor the price I was quoted. But after my car was pulled into the service bay, a higher ranked service manager Mike came to me and said that if I chose to do the $59 job, it would be "total waste of my money and time." If I wanted to get the job done right, I had to pay at least $69. they even predicted that I might need to pay hundreds of dollars extra if any parts needed to be replaced. So I told him again about my conversation with Eric, Mike said that Eric was not here and he saw no proof of it (i.e., I was lying). At that point, I realized that this shop was run by people that lack basic honesty. If I allowed them to service my car, they could come up any reason they wanted for unnecessary repairs. I would not be technically savvy enough to sort out truth, half truth, and total lies. So I decided to stop the work and leave. Yes, I wasted my afternoon. But at least I cut my losses. More

After getting my truck serviced here three times, I've finally learned my lesson and will never come back again. I let it slide the first two times b/c I had the time to spare, I dropped the truck off whe finally learned my lesson and will never come back again. I let it slide the first two times b/c I had the time to spare, I dropped the truck off when they opened in the morning and they said it would be done by mid day. The call to pick it up didn't happen until 1 hour before they closed. With those past two experiences I had them quote work to replace a window motor and other minor work. Their quotes came in just below $1000 for everything I asked so I declined and just got a my oil change. (FYI - I had the window motor fixed for $200 by another mechanic) On this visit, I had no choice but to stay and wait for them to service my truck. When scheduling I stressed that I didn't have much time and they promised it would only take 45 minutes. As of right now I'm in their lobby and it has been 1 hour and 45 minutes and I can still see my truck up on the lift in the back. More

Mountain States Toyota did a wonderful job during the buying process. The sales department gave a wonderful impression and we bought our vehicle. Since then, we have had awful experiences with the repa buying process. The sales department gave a wonderful impression and we bought our vehicle. Since then, we have had awful experiences with the repair service department-Each and Every time! They give the impression and treat you as though -now that you have bought the vehicle, they don't need you, you just need them! When you communicate your dissatisfaction, they give an empty sounding "I'm sorry" and want you to leave. Awful customer! More

We agreed on a price over the phone, and then went to the dealership to sign the paperwork, they said they could not sell the car for that price. They said a verbal contract is not legal in their business. dealership to sign the paperwork, they said they could not sell the car for that price. They said a verbal contract is not legal in their business. I would never go to Mountain States again. More

I had a Highlander that I just loved and Mountain States Toyota Service Dept. helped me keep the vehicle in top shape for many years. I finally met with fate and totaled my most prized possession this month Toyota Service Dept. helped me keep the vehicle in top shape for many years. I finally met with fate and totaled my most prized possession this month March 2008. I called Bobbie because I explicitly trust her and she has always been there for me when my Highlander had problems, no matter what. She is the best service rep. (in my opinion) at Mountain States Toyota. She went way over and above her call of duty when I had my dilemma on St. Patrick's Day this year. She assisted me with finding a vehicle she knew I would like and she also paired me with the appropriate salesman (Lance) in the sales dept. Now, you tell me, how many service reps. do you encounter in your life time that truly care that much? 1 in my 53 years of life. She gets to know her customers and meets their needs within the entire dealership. I hope she will always be there as a service rep. Lance was a very understanding and helpful sales rep. I don’t know him very well but, he made me comfortable and I will definitely recommend him to others that enquire for a new car. I am a home health nurse and I run into hundreds and thousands of new people each month. Respectfully and sincerely submitted, Angelica Levesque 6943 S Allison Way Littleton, Colorado 80128 (303) 725-8294 More

Mountain States Toyota (MST) engages in unfair advertising and sales tactics. I purchased a 2005 Camry from them, based on a ad in the Rocky Mountain News. the Ad stated 2005 Camry $13,995 with advertising and sales tactics. I purchased a 2005 Camry from them, based on a ad in the Rocky Mountain News. the Ad stated 2005 Camry $13,995 with $1,000 down. I went in and agreed to purchase the car writing a check for the full amount, more than meeting the $1,000 down. They accepted my check and proceeded to sell me the car. 1 week later, after my check had cleared, they called me, explaining that they made a mistake; in reality I owed them $1,000 more. They claim that the price was 413,995 plus $1,000 down for a real price of $14,995. When I wrote to them telling them that I did not agree with this, they un-leashed their attack dog lawyer who sued me for the extra $1,000. <br><br>Beware and do not purchase from Mountain States Toyota, they are not honest business people, in my opinion. <br> More

STEER CLEAR- I and my family were treated with a STEER CLEAR-<br><br>I and my family were treated with a complete lack of ethics at this dealership. Among other things, they tried to change the pric STEER CLEAR-<br><br>I and my family were treated with a complete lack of ethics at this dealership. Among other things, they tried to change the price and payments of the car I was purchasing numerous times. I only purchased the car because no other dealer within 200 miles had the exact one I wanted and I got a good deal on it. Also, after purchasing the car, I received daily voice messages from a finance manager stating that I owed them more money (when I legally owed them nothing).<br><br>Strangely, the salesman I worked with made me feel quite comfortable. Perhaps because he was very new and they hadn't had a chance to corrupt him yet. But everyone else I met there tried to scam me at least once. I would strongly recommend that anyone thinking of purchasing a Toyota look elsewhere before setting foot in this hole.<br><br>P.S. The only reason they don't get 1's across the board is that I love my new 4Runner :) More