Mountain States Toyota
Denver, CO
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At Mountain States Toyota, Salesman Yaz and Finance Mgr. Chip were very friendly and helpful. They both "bent-over-backwards" to work with me and went beyond the normal standard to ensure my needs and limi Chip were very friendly and helpful. They both "bent-over-backwards" to work with me and went beyond the normal standard to ensure my needs and limits were respected. Yaz was so great to work with and I walked out feeling like I had know him personally for a long time. Everyone else there that I happened to run across were also very friendly and helpful. I generally hate dealing with Dealerships but this was by far the best experience that I have had. The clear difference to me is that Mountain States is not commission- based. This removes the pressure to "make a sale" and directly translates to better, friendlier customer service. I will continue to deal with Mountain States Toyota and eagerly recommend them to anyone else. The only "bump" was with the financing process. I'm not sure I understand how you can approve and settle a "deal", drive off the lot with a vehicle and then over a week later the bank is unclear on income issues and asks for proof of income from me and my wife. If all this was completed prior to driving off the lot it would make things much better. It is very unsettling to be driving the new vehicle for over a week and then it appears the bank might not approve the financing and take back the vehicle. More
After wrecking our Toyota Prius, a car we loved so much, the natural, and only solution was to replace it with another Prius. Being in an accident, and between dealing with a car rental company, as well as the natural, and only solution was to replace it with another Prius. Being in an accident, and between dealing with a car rental company, as well as insurance etc, we were very stressed, and buying a car is pretty stressful. I mean we all know the pushy car salesmen, the fake deals, the treating you like you may be a criminal, so we were not looking forward to it. We bought our last prius *the wrecked one* at Stevinson, and the one in aurora is terrible service, so we went to the one in golden, they were not the nicest people, but we got a car we loved. Now that we just moved up north, and looking on the websites, Mountain States Toyota seemed to have an easier site, with better information. So we eneded up just going to browse and met Josh, whom is a very awesome guy. He wasn't pushy, he was VERY friendly, has an awesome personality, and wanted to take care of our needs more than getting us into a car. He took the time to answer our questions, we came back a few times he let us test drive, shopped to find us the color and package options we wanted for the price we were comfortable with. 3 days after meeting with Josh, we got a new 2011 Prius, in the color we wanted, with the package we wanted and all the warrenties we wanted, for the price we wanted, and with payments we can afford. He texted us the whole time making sure we were being taken care of, and to walk us through every step, he sat with us for over an hour and a half showing us everything about the car, and even called us the next day to see if everything was still going well. If you want a great car get a Toyota. if you want a great experience and a sales person who will help you get into the car you need and or want, go to Mountain States Toyota, and ask for Josh. The Finance guy, and Lot manager are also very awesome people. Trust me, every car i buy from now on will be from Mountain States, and it also will be a Toyota! Thank you so much Mountain States, and especially you Josh. You really took care of us, and made it super easy to get a car. More
We ended up finding a the perfect Toyota Prius for sale at this dealership. Located just north of downtown Denver, this dealership has a large inventory with an excellent team of employees over there. St at this dealership. Located just north of downtown Denver, this dealership has a large inventory with an excellent team of employees over there. Steve helped us take the Prius for a test drive and also explained everything that we needed to know about the vehicle. We traded in our Nissan Xterra for a decent price and got the Prius at a great price. I would highly recommend Steve along with Mountain States Toyota! -Kevin & Rheesa More
Josh Schultz was the reason we bought our vehicle from MST! His laid back yet professional demeanor impressed us. We never felt pressured yet we also felt appreciated as potential buyers & to us that's MST! His laid back yet professional demeanor impressed us. We never felt pressured yet we also felt appreciated as potential buyers & to us that's a very fine line. Josh always followed-up with us & was always on top of every question or concern that we had! He also followed-up in a timely manner & never let any question fall through the crack! We have another Toyota dealership that we always do business with but just speaking/dealing with Josh for a few minutes was enough to keep us coming back & continue our transaction with him! I would absolutely deal with Josh again or recommend him to any other potential buyers! Way to go Josh!! You made our purchase the best experience possible! Thanks!!! More
This is the best dealership I have ever bought a vehicle from, I was considering Stevinson Toyota but came to the realization that that place is a joke!! I will only refer my friends to Steve White or Ed F from, I was considering Stevinson Toyota but came to the realization that that place is a joke!! I will only refer my friends to Steve White or Ed Freehart, they were professionals amornd had a great sense of humor. I would give Steve a raise if he was my employee as he showed me what buying a vehicle should feel like. I was never pressured and I feel like I got a great deal. Overall A+ More
I bought a brand new 2012 Toyota Tacoma TRD Sport from Mountain States Toyota. I have bought several new vehichles and this was the best new car buy experience that I have had! Frank was very helpful an Mountain States Toyota. I have bought several new vehichles and this was the best new car buy experience that I have had! Frank was very helpful and courteous and helped me get a great price for my new truck, and Chip in Finance was awesome to work with as well. He understood my needs and did not try to sell me anything that I didn't need. I would definitley buy here again. If you want great customer service with top notch quality products then buy here!! Thanks Frank and Chip!! Eric - 2012 Double Cab TRD Sport More
Overall a great experience, I would def come back. Nelson was a great guy and I would definitely come back and see him. The car selection was great and we felt like we had many options was a great guy and I would definitely come back and see him. The car selection was great and we felt like we had many options More
Rob was awesome, he was friendly throughout the entire process and even drove my cousin and I too mickeys down to the street to get some lunch while my car was finished being detailed and my cousins truck process and even drove my cousin and I too mickeys down to the street to get some lunch while my car was finished being detailed and my cousins truck was being looked at by a technician. Overall definitely would recommend Rob again to any of my friends looking to buy a car. Matt Haley in financing also made the actual buying process very easy as well More
My experience with Mountain States Toyota has always been pleasant. Bobbi Myrick is very helpful and always calls with updates/potential repairs. I used to take my car to a different Toyota dealer (who wil pleasant. Bobbi Myrick is very helpful and always calls with updates/potential repairs. I used to take my car to a different Toyota dealer (who will remain nameless) and have found Mtn. States to have much better customer service and more reasonable service costs. The free apples is a plus as well! More
Wonderful people to buy from and get your Totyota serviced by. Would and have recommended to many others. Always helpful in buying a car and in keeping your cars in great working condition. serviced by. Would and have recommended to many others. Always helpful in buying a car and in keeping your cars in great working condition. More