Mountain States Toyota

Had a great experience buying a new Toyota. Sales and Financing staff were very friendly and helpful. Will buy another car from them in the future. Financing staff were very friendly and helpful. Will buy another car from them in the future. More

I wanted to express my gratitude and commend Mike Hashman on the exceptional customer service I received at Toyota last month. I purchased a used 2007 Toyota Prius just over a year ago, (not at this dealers on the exceptional customer service I received at Toyota last month. I purchased a used 2007 Toyota Prius just over a year ago, (not at this dealership), when last month all of my service lights came on. I immediately took it into Mountain States Toyota for service. I had the pleasure of working with Mike Hashman, who called back that same day to inform me that my hybrid battery needed to be replaced. I asked if this was a normal thing to occur and he stated he had never replaced a hybrid battery before. My car was barely over the 100,000 mile/eight year warranty on the hybrid battery. After doing some more research, I realized this was a very unique situation. Mike was extremely helpful in recommending I contact customer experience with my case, with the hopes of Toyota honoring a percentage of the warranty due to the mileage being so close. I did so, my case was investigated, and to my joyous surprise Toyota agreed to replace the battery at no cost, (minus the labor fees, which were not a big deal considering the way it could have gone). I have never received such outstanding customer care. I truly appreciate the ethical nature of Toyota. As consumers we have many options for car purchases as well as service, and I would highly recommend this dealership for the exceptional customer service I received. Due to this experience, I can now say I am a loyal Toyota customer. My car is working perfectly. Thank you so much Mike! More

We came in to buy a new Rav4, and we really enjoyed working with Josh. He is a nice guy and is very easy to work with. Josh answered all of our questions, and we feel confident that we could call him working with Josh. He is a nice guy and is very easy to work with. Josh answered all of our questions, and we feel confident that we could call him at any time if we have any more questions or concerns. He also gave us a good deal that was lower than any other quotes we received. We would definitely recommend Josh to anyone looking to buy a car. More

Great service. Patrick, our sales associate, picked us up at airport and was very friendly. Purchase of vehicle at this dealership was a pleasure. Nice facilities! Would buy from them again. at airport and was very friendly. Purchase of vehicle at this dealership was a pleasure. Nice facilities! Would buy from them again. More

Jeff was very helpful with the purchase. The only issue I had was that the car was not clean upon the date I went in to pick it up, but the dealership offered to have it detailed whenever I could make it b I had was that the car was not clean upon the date I went in to pick it up, but the dealership offered to have it detailed whenever I could make it back. Overall, the experience was very easy. More

visited 6 dealerships before going to mountain states. francois was the best of the 6 salesman I worked with. He was patient and pleasure to work with. He answered every question that I had and did not pr francois was the best of the 6 salesman I worked with. He was patient and pleasure to work with. He answered every question that I had and did not pressure me at all. I would recommend him to anyone buying a car with no hesitation. Thank you francois for making my car purchase hassle free. More

First of all, I was able to get the Tundra truck with a personalized package that I wanted instead of an over priced standard package. I wanted leather but I did not want to have to get the Limited package personalized package that I wanted instead of an over priced standard package. I wanted leather but I did not want to have to get the Limited package which ads significantly to the price of the truck. Frank made this easy for me and I felt like I got the exact truck I wanted for a great price. They also gave me a fair price for my trade. Overall my experience was excellent. Thank you Frank for all your help and helping me get the "custom" truck I wanted! More

Yas, our new car salesman was awesome! He helped us find the exact vehicle we were looking for and answered all of our questions and concerns. He was very knowledgeable and friendly throughout our entire vi the exact vehicle we were looking for and answered all of our questions and concerns. He was very knowledgeable and friendly throughout our entire visit. Afterwards he sent us a personal thank you card. You could tell Yas was invested in getting us what we wanted for a great deal. We shopped at multiple other dealerships and none compared. Would strongly recommend Yas to anyone wanting a friendly, helpful, and knowledgeable salesmen to assist them with finding the car they wanted. More

The following is an account of my wife and I during our recent purchase of a new 2012 Toyota Tacoma at Mountain States Toyota. Upon arrival at the dealership, we were greeted by Jim Butcher, our salesp recent purchase of a new 2012 Toyota Tacoma at Mountain States Toyota. Upon arrival at the dealership, we were greeted by Jim Butcher, our salesperson. He was very friendly and knowledgeable of the vehicles we inquired about. After we had chosen the vehicle we liked, the final price negotiations went very easy and were very fair. We were very satisfied with the value given for our trade. Both Mr. Ed Freehart, sales manager, and Tom Segura, new car director, made extra effort to get us the best value for our trade as well as the best price for the new vehicle. After negotiations were final, we were then taken to the office of Mr. Steve Hughes, the finance manager. He was very clear and concise while explaining the various vehicle protection options that we could purchase for our vehicle. He also was able to get us the best deal on our vehicle protection options and financing that could possibly be found. When it comes time to purchase your accessories or parts, Jerry Ivarson is the man to see in the parts department. He really knows his products and is great to work with. In the service department, Mike Hashman took very good care of our new Tacoma when adding accesories and taking care of repairing a scratch found on our new truck. To summarize, this was one of the best car buying experiences we have ever had, start to finish. Everyone here was friendly, courteous and knowledgeable. Customer service is of top notch excellence. Tim Van Binsbergen, the general manager of the dealership, personally took the time to meet us and make sure everything went smooth and was to our total satisfaction several times during the process of buying our new Tacoma. This is the second new Tacoma we have purchased from Mountain States Toyota and it most likely will not be the last. We would highly recommend Mountain States Toyota to anyone in the market of buying a new or used car. More

My 2010 Rav 4 was in an accident in July and had extensive damage. It was repaired and looked brand new again. I went in to get my leased Rav 4s 5 monthly service, and wanted to talk to a salesman a extensive damage. It was repaired and looked brand new again. I went in to get my leased Rav 4s 5 monthly service, and wanted to talk to a salesman about a lease buy out. Instead of buying a wrecked car, Sean got me in a brand new Rav 4 at the same price as my 2010 Rav 4. Sean was very helpful and understanding. I bought my 2010 Rav 4 at Mountain States as well and the service was excellent. I well keep coming back. Lori Van Court P.S. Sean Robertson was wonderful. More