Mountain States Toyota

Friendly greeting at the door and Doan immediately knew what car I was looking for. Took a look at car, and made the deal for what I wanted. No hassle,loved the experience! Came back to get the car and eve what car I was looking for. Took a look at car, and made the deal for what I wanted. No hassle,loved the experience! Came back to get the car and everything was ready when they told me it would be. It really doesn't get any better than this. More

We were very impressed with the dealership. Everyone was extremely friendly and we didn't feel pressured at all to buy. After we completed all the paperwork the next day we changed our mind on the loan and extremely friendly and we didn't feel pressured at all to buy. After we completed all the paperwork the next day we changed our mind on the loan and decided we didn't want the extended warranty. I was expecting a lot of trouble to take that off, but when we arrived at the dealership they had already done the paperwork for us and everything was ready to go. It made it so easy and quick to fix the paperwork. That really impressed me! I would definitely go back there to buy my next car. More

I loved my experience at this dealership. I first met with Matt Lind from eSales who was very friendly and helped my husband and I get right to the vehicle we were originally interested in. Matt then in with Matt Lind from eSales who was very friendly and helped my husband and I get right to the vehicle we were originally interested in. Matt then introduced me to Robert DeGrassa who, in my opinion, was the most personable and low-pressure sales person that I've met. Robert worked with me until well after closing time to find me a vehicle and a payment that I was not just comfortable with, but very satisfied with. Robert was calm and very helpful. When my deal went to management for approval, I met Ed Freehart. Ed was, once again, very friendly and made me feel as though the deal was FOR ME... not for the dealership. No doubt they made their money, but I left feeling like I too got exactly what I wanted and could afford. My final step was financing where I met Matt Mendez. Matt was knowledgeable and offered a lot of valuable information and expertise. He gave me his honest opinion about the add-ons and additional services I could and should get for my vehicle. All in all, the process was not just painless, but a pleasure and I look forward to my first service appointment in July! I have already recommended this dealership to several of my colleagues and I hope they go to Mountain States Toyota for a GREAT experience! More

It's is so nice and pleasant to work with the dealers at mountain state. I have purchased two vehicles from this dealer and will not deal with any other dealership! mountain state. I have purchased two vehicles from this dealer and will not deal with any other dealership! More

Jim Gallegos gave me the smoothest car buying experience I have had, of the many new cars I have purchased. There was no pressure, or up-selling, and Jim had an attitude that he was there to serve me as th I have had, of the many new cars I have purchased. There was no pressure, or up-selling, and Jim had an attitude that he was there to serve me as the customer, and help with my needs as a resource. Because my purchase was a special order that took some time, I had a lot of interaction with Jimmy, and he was always responsive and quick to reply to any questions or issues I had. I would not hestitate to recommend him to anyone looking to purchase a new car. More

Had a great experience buying a new Toyota. Sales and Financing staff were very friendly and helpful. Will buy another car from them in the future. Financing staff were very friendly and helpful. Will buy another car from them in the future. More

I wanted to express my gratitude and commend Mike Hashman on the exceptional customer service I received at Toyota last month. I purchased a used 2007 Toyota Prius just over a year ago, (not at this dealers on the exceptional customer service I received at Toyota last month. I purchased a used 2007 Toyota Prius just over a year ago, (not at this dealership), when last month all of my service lights came on. I immediately took it into Mountain States Toyota for service. I had the pleasure of working with Mike Hashman, who called back that same day to inform me that my hybrid battery needed to be replaced. I asked if this was a normal thing to occur and he stated he had never replaced a hybrid battery before. My car was barely over the 100,000 mile/eight year warranty on the hybrid battery. After doing some more research, I realized this was a very unique situation. Mike was extremely helpful in recommending I contact customer experience with my case, with the hopes of Toyota honoring a percentage of the warranty due to the mileage being so close. I did so, my case was investigated, and to my joyous surprise Toyota agreed to replace the battery at no cost, (minus the labor fees, which were not a big deal considering the way it could have gone). I have never received such outstanding customer care. I truly appreciate the ethical nature of Toyota. As consumers we have many options for car purchases as well as service, and I would highly recommend this dealership for the exceptional customer service I received. Due to this experience, I can now say I am a loyal Toyota customer. My car is working perfectly. Thank you so much Mike! More

We came in to buy a new Rav4, and we really enjoyed working with Josh. He is a nice guy and is very easy to work with. Josh answered all of our questions, and we feel confident that we could call him working with Josh. He is a nice guy and is very easy to work with. Josh answered all of our questions, and we feel confident that we could call him at any time if we have any more questions or concerns. He also gave us a good deal that was lower than any other quotes we received. We would definitely recommend Josh to anyone looking to buy a car. More

Great service. Patrick, our sales associate, picked us up at airport and was very friendly. Purchase of vehicle at this dealership was a pleasure. Nice facilities! Would buy from them again. at airport and was very friendly. Purchase of vehicle at this dealership was a pleasure. Nice facilities! Would buy from them again. More

Jeff was very helpful with the purchase. The only issue I had was that the car was not clean upon the date I went in to pick it up, but the dealership offered to have it detailed whenever I could make it b I had was that the car was not clean upon the date I went in to pick it up, but the dealership offered to have it detailed whenever I could make it back. Overall, the experience was very easy. More