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Mountain States Toyota
Denver, CO
1,960 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 15, 2012
Great to deal with they made sure we looked at what we wanted, and then made sure that we were good financially. We love toyotas and working with people that know about toyotas wanted, and then made sure that we were good financially. We love toyotas and working with people that know about toyotas More
by Schw4367
Employees Worked With
Jim Gallegos
May 12, 2012
The first visit to your store was for a test drive only and that is what my wife and I stressed to Jim. He was very professional and I did not feel the normal pressure to buy like I did after visiting a co and that is what my wife and I stressed to Jim. He was very professional and I did not feel the normal pressure to buy like I did after visiting a couple of your competitors. 1st Score! Jim also asked us and I was willing to share what other vehicles I was considering. He shared his information to help us compare vehicles. 2nd Score! What impressed me the most is that I ran into an ex co-worker(working for you) after meeting Jim and he offered to let him take our business since we knew him. BIGGEST SCORE. In all my years of buying cars I have never experienced that willingness to pass up a sale. It took a couple of weeks for me to make up my mind but when I did I came to Jim and Mountain States. The Finance Mgr Steve was very good at expaining everything to my wife and I during the contract phase and we don't normally buy and extra warranty plans but we did this time. I don't remember the young ladies name that helped with programing my blue tooth but she was very nice too. GOOD TEAM! I hope the servicing of my vehicle goes just as well as the purchase. I have had some bad experiences with dealerships and have preferred private garages for a long time to service my vehicles. More
by Tommi56
Employees Worked With
Jim Gallegos
May 09, 2012
I have been buying parts at Mountain States Toyota for several years now for my truck and have been pleased to find that every time i call for parts, they have them in stock. While prices are typically hi several years now for my truck and have been pleased to find that every time i call for parts, they have them in stock. While prices are typically higher using o.e.m. parts, i have found them to be slightly less than at other dealerships. Gene Silva was the parts associate i have dealt with for the past two days, and he has been most helpful in finding what i need plus honoring the lower price found at another Toyota dealership. Thanks Gene, and i look forward to doing more business with you all in the future. More
by Barryhitt
Employees Worked With
Gene Silva and Bridget Cassidy, Bridget Cassidy
May 07, 2012
I had been looking for a new van for our growing family for over a year but was hesitant to pull the trigger on a purchase. I had become disenchanted with the process of buying a new car and was just abo for over a year but was hesitant to pull the trigger on a purchase. I had become disenchanted with the process of buying a new car and was just about to give up. Luckily for me, I ran into Mr. Doan Vu outside the Mtn States Toyota dealership. Mr. Vu, was very personable and knowledgeable, and was never pushy about trying to make a sell. He answered all of my questions and demonstrated exemplary customer service. From the get-go, I always felt that Doan was looking out for me and working with me to come to a win-win arrangement. Unfortunately, this was not the same with most of the other sales associates I have worked with at other dealerships. I also had the opportunity to work with Mr. Matt Mendez. Matt is another great example of top of the line customer service. Mr. Mendez was very transparent with me in regards to pricing and alleviated much of the frustration / concern I had regarding the purchase process. Finally, I also worked with Justin Radlick to finalize the financing. Justin was great and made a very difficult process look smooth and efficient. I would recommend Matt, Justin and Doan from Mtn States Toyota to anyone looking to purchase a new vehicle. More
by davenshir
Employees Worked With
Doan Vu, Matt Mendez
May 04, 2012
Patrick was the most easy going friendly guy you could ever by a car from. He even came in on his day off to make sure that we had question and issue sorted out. I'd recommend this dealership to anyone. ever by a car from. He even came in on his day off to make sure that we had question and issue sorted out. I'd recommend this dealership to anyone. You can't beat the prices and the facilities are amazing! More
by riggser
Employees Worked With
Patrick Ericsson
May 01, 2012
This is the second vehicle we purchased from Mountain States Toyota, but it will certainly not be the last. They have a highly professional staff from sales through financing who are all extremely knowl States Toyota, but it will certainly not be the last. They have a highly professional staff from sales through financing who are all extremely knowledgeable, friendly and helpful. We especially appreciate the straightforward approach to pricing, which begins with a reasonable price at the outset and avoids what (at least in my past experience with most other dealerships) can become a seemingly endless series of trips by your salesperson back and forth to the "manager" as they seem to negotiate a bottom line price that they most likely knew all along. At Mountain States they avoid this time-consuming "dance" simply by pricing its vehicles right to start with. This no-nonsense approach continues throughout the purchase process and seems to be embraced by the entire dealership. In financing, for examlpe, you feel that the staff is there to help you and answer your questions, not to pressure you into purchasing expensive extended service agreements and other other things you may not want or need, as I have found to be the case at many other dealerships. I did not want to close without commenting on the beautiful state-of-the-art facility that Mountain States built since we purchased our last car in 2007. They are about a half mile south of their old location, but they clearly made the move into the 21st century with their wonderful new facility. Congratulations to Mountain States! I will be looking forward to having our new Prius serviced there in the years to come! More
by littelson
Employees Worked With
Jim Gallegos
April 29, 2012
Jim has helped us on more than one occasion.He has went above the rest to put us in something we could afford and also something we liked.He listened to what we wanted. Room was important as well as price above the rest to put us in something we could afford and also something we liked.He listened to what we wanted. Room was important as well as price and he put us in something way more than was expected.THANKS SO MUCH JIM AND TOYOTA KENNY PEREZ AND FAMILY More
by kennyperez35
Employees Worked With
Jim Gallegos
April 26, 2012
Clayton was great to work with. He really listened to what we were looking for in a vehicle and produced likely candidates right off the bat. We would highly recommend this dealer and especially Clayton. what we were looking for in a vehicle and produced likely candidates right off the bat. We would highly recommend this dealer and especially Clayton. More
by bearex
April 26, 2012
I was visiting Denver on business and had car problems. WOW what wonderful service. Romny came to the aid of someone in distress. Excellent Response and Service. Romny and the service department are A+++ WOW what wonderful service. Romny came to the aid of someone in distress. Excellent Response and Service. Romny and the service department are A++++. Much better than the one at home in Roswell. Pricing, timeliness, courteous and very helpful. I can't say enough about the help that was extended to me. I would highly recommend this dealership. They have found the old fashion values again and that is so very important these days. Keep up the great work. More
by sfcorr
Employees Worked With
Romny Ames
April 25, 2012
I would like to extend my appreciation for a painless truck purchase at Mountain States Toyota. The experience started out poorly, as the sales men didn’t seem to want to help me. Robert DeGrassa ste truck purchase at Mountain States Toyota. The experience started out poorly, as the sales men didn’t seem to want to help me. Robert DeGrassa stepped up to the plate with a very friendly accommodating attitude. I appreciated this. I was converting from a small Pontiac Vibe to a mid-sized trucks. The sales experience was very low pressure and he approached everything in a very educational manner (which as a teacher I appreciated). He took his time to show me a variety of models to make absolutely sure I was in LOVE with the truck I wanted. I had planned on going to another dealership shortly after, but he sat down and did some internet research for me prior to going. I appreciated the ability that he had to show me the FACTs to help me make the best decision for my lifestyle. The work that he put in to me getting the vehicle I wanted, was so appreciated that I decided to purchase the truck. The only negative part was when I was taken to be offered a warranty. Purchasing the warranty required me to extend my Months from 60 to 72 for my loan. I would have liked to be offered these choices prior to getting this far into the process. I felt like I didn’t have much of a choice in the matter. More
by Trasmusson
Employees Worked With
Matt Mendez
