Mountain States Toyota

I wanted to trade in my 2008 Highlander for a newer model. I had been to a couple of other Toyota dealers that were way too pushy and not offering a fair price for my trade in or were not giving a fai model. I had been to a couple of other Toyota dealers that were way too pushy and not offering a fair price for my trade in or were not giving a fair price on the newer car. When I arrived at Mountain States, I worked with Josh Schultz and he was very knowledgeable and genuinely patient. Josh answered all of my questions, he also went as far as to tutor me through all of the added technology in the newer model and showed me how it synched up with my cell phone and other devices. I was even more surprised that he continued this support after the purchase was complete. I received follow up calls from him and he has received several questions from me as well. He responds quickly and never acts as if he is bothered, he only strives to help. I truly have to say, after buying several vehicles from various dealerships, this was definitely a different experience. I didn't leave feeling exhausted as if I had just went through a battle. I think the culture at Mountain States is definitely a pleasant surprise in regards to the car buying experience. I liked the fact that Josh was courteous and went out of his way to make sure I was satisfied with everything and continues to do so. I was given an excellent price on the new car and on my trade in as well as excellent customer service. I would definitely recommend this dealership. More

My wife and I went to Mountain States Toyota to look for some used 7 passenger SUV's. Keith Barnes was the salesperson that helped her, and he was very helpful and responsive. He was very professional and some used 7 passenger SUV's. Keith Barnes was the salesperson that helped her, and he was very helpful and responsive. He was very professional and not at all pushy. We felt very comfortable during the entire process. The vehicle that we wanted was being looked at by 2 other parties. I was still able to get a small discount, due to an earlier conversation 2 days prior with Keith. I did not ask for this discount, but since we talked about it previously, he got it anyway. When making the actual purchase I worked with Francios on the financing. I was already pre-approved through my credit union, but they were able to match. While I was discussing terms with my wife, Francios was trying to get me a better interest rate than what was already agreed upon. Working with Keith and Francios truly proved to me that the customer is the most important aspect, and not money. I will purchase more vehicles through Keith and this dealer! More

Robert DeGrassa was wonderful to work with. Very knowledgeable, and spent time with me for my needs. I have never had a good experience at a car dealership and I've bought a lot of cars. I was very knowledgeable, and spent time with me for my needs. I have never had a good experience at a car dealership and I've bought a lot of cars. I was very impressed with him and the dealership. A wonderful experience. My sister bought a car through him and all I heard was " I couldn't go anywhere else" because Robert DeGrassa was the best. Now I know what she means. More

We were greeted by Mr. Jim Gallegos with a cordial We were greeted by Mr. Jim Gallegos with a cordial handshake and a what can I do for you today attitude. Jim was very knowledgeable and quickly loc We were greeted by Mr. Jim Gallegos with a cordial handshake and a what can I do for you today attitude. Jim was very knowledgeable and quickly located models that we wanted to see. He provided information on available options for each, but never pressured us toward a particular choice. When the model we selected, with the options we desired was not on Mountain States' lot, he did a search, located one elsewhere and then went to get it for us. We would encourage anyone looking to buy a Toyota of any kind to check with customer-friendly Mountain States Toyota first. Darrell & Ruth Wright, Aurora, Colorado More

Josh was excellent, He answered all our questions and was very efficient. He went beyond my expections and made me feel very comfortable during the whole process. I would most definitely recommend this deale very efficient. He went beyond my expections and made me feel very comfortable during the whole process. I would most definitely recommend this dealership. There was no hastle or rush during my purchase. He was very polite and listened to what we had to say. Awesome experience and I love my new car! Thanks Josh! More

Mountain States Toyota received this outstanding rating because every single employee went beyond their own superb expectations just to make sure we were satisfied with our purchase of a new 2012 Toyota Tu because every single employee went beyond their own superb expectations just to make sure we were satisfied with our purchase of a new 2012 Toyota Tundra. This is the fourth vehicle we have purchased from this dealership and we will forever remain loyal. We want to make a huge recognition of Rick Fuess, a service technition who stayed over 4 hours past his work hours just to make sure our truck was properly handled and that we were satisfied. There isn't any other dealership out in Colorado who has provided this phenomenal of a service to us. We will reccomend this amazing dealership and service to everyone we know! Thank you so much Mountain States Toyota! More

I had a great experience working with Josh and Steve, I never felt any pressure and they made the entire experience positive from beginning to end. Josh even called back twice over the last 2 months to ch never felt any pressure and they made the entire experience positive from beginning to end. Josh even called back twice over the last 2 months to check in and answer questions. Mountain States was a very different dealership--great communication, transparent, patient, helpful and I am recommending them to everyone looking for a new or used vehicle. Thanks for your time, Jeremiah More

Nice dealership and everyone was very helpful and willing to make everything work. Great inventory and beautiful facilities. David Cadena is a fine young salesman. He always went out of his way to make to make everything work. Great inventory and beautiful facilities. David Cadena is a fine young salesman. He always went out of his way to make sure everything went well. He was always polite and making sure our needs were met. I purchased some mats and extra keys and the young lady in that department was very helpful and accommodating.( Sorry I don't have her name.) Anyway we really enjoyed doing business at your dealership and will be back to buy there again in the future. Best regards, Dick O'Quinn More

Drove over 400 miles to get my Tundra Crewmax serviced from Mountain States Toyota because my local dealer didn't have a clue what to do for transmission fluid exchange. They got me in first thing to ens from Mountain States Toyota because my local dealer didn't have a clue what to do for transmission fluid exchange. They got me in first thing to ensure I would be able to drive out Sunday morning. They performed a true multi-point inspection and found a leaky water pump. Victor Martinez honored my extended warranty with no questions asked. The dealership even got me a rental car so the family and I could go enjoy Denver while they performed my requested service and my newly discovered warranty service. I've been a Toyota owner for 20+ years and this service department is truly impressive in knowledge and customer service. I'll definitely be back to buy my next car here. Victor Martinez should be recognized by management/owner as he takes customer service to a new standard...and then some. More