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Mountain States Toyota
Denver, CO
1,960 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 15, 2013
I was looking for the 2013 Toyota Tacoma and found that Mountain States had the best price for what I was looking for. I saw Jimmy Gallegos' picture on Craigslist/Denver and it made me laugh since his pict Mountain States had the best price for what I was looking for. I saw Jimmy Gallegos' picture on Craigslist/Denver and it made me laugh since his picture was of a bobble head doll with his face on it and I said right then and there that I was going to deal with this guy. I called him up, he located the vehicle and said it would be in the middle of next month. I got my finances in order and went in one afternoon and took care of the paperwork in about two hours, my truck came in and Jimmy had it all taken care of and called me. I went in and picked up the truck in about an hour and went on my way. I was very pleased with the srevice and the dealership, the price was the best and even the finance guy was very helpful and I felt they were honest people. I would recommend this dealership and salesman to anyone looking for a Toyota or Scion vehicle. I noticed there used car prices were always lower than the other toyota dealerships in town but, ended up buying new. Thank You Mountain States Toyota!!! I now have my dream truck More
by jgatesmail
Employees Worked With
Jim Gallegos, Jason Crouse
March 13, 2013
Jim was a great salesman. He was very thorough, knowledgable, and pleasant to work with. I will use Mountain States and Jim for all my future purchases. Thanks Jim! knowledgable, and pleasant to work with. I will use Mountain States and Jim for all my future purchases. Thanks Jim! More
by Jranson4
Employees Worked With
Jim Gallegos
March 08, 2013
My experience was pleasant. The facility was incredibly clean, salesperson was super knowledgeable, no pressure, excellent price (I shopped around). The best experience I EVER had buying a new car. Was a clean, salesperson was super knowledgeable, no pressure, excellent price (I shopped around). The best experience I EVER had buying a new car. Was a smooth highly efficient transaction. Thank you Steve White and Eddie Freehart! More
by stevehf
Employees Worked With
Ed Freehart
March 08, 2013
I've been recently looking for new highlander for a couple of months now. I've been around to many other dealer ships none of which match the quality, knowledge, presentation, pricing or courtesy of Mo couple of months now. I've been around to many other dealer ships none of which match the quality, knowledge, presentation, pricing or courtesy of Mountain States Toyota. Chris Knippelberg conducted financing and it was overall very smooth and easy to understand with no hassle. I especially want to point on Doan Vu, who facilitated the purchase. I've read some other reviews on him and must say they are all accurate. He was fervent in landing us a just price but overall didn't ignore the miniscule details that make up a great salesmen that represented his company and work place. The dealership itself was well organized, clean (Especially the bathroom wow!) and easy to navigate. After financing, Doan and Kady prunk had reviewed with me on the car so I knew how to use all the bells and whistles and Kady help me set up the bluetooth as well as other gadgets the car came equipped with. She seems very experienced in her work as Delivery coordinator. Overall this dealership and the faculty involved is highly recommended. More
by NgaNguyen420
Employees Worked With
Doan Vu
March 01, 2013
I went here initially because of the large selection, of several models I was looking for, and the prices were very competitive. What I found was that the experience has restored some of my faith in the ca several models I was looking for, and the prices were very competitive. What I found was that the experience has restored some of my faith in the car buying industry. Hank worked with me to explore all my financing options and possible ways to maximize my purchasing power. He felt more of an advocate than a business acquaintance. Very grateful that I had this man involved on my transaction, it made a world of difference. The one negative thing was the "hard sell" on the maintenance-identity theft packages in the finance dept. I know this is pushed on the employees to do so with ENTHUSIASM, but God bless America, NO THANK YOU ALREADY!! I would absolutely use this dealership again.............the only one I can say that about in a couple decades of buying cars. More
by decayondisplay
February 23, 2013
I try to trade in my 2012 Toyota Prius V Five that Toyota I try to trade in my 2012 Toyota Prius V Five that Toyota say they hold there value. Ha new sales for 37500 its loaded roof, hdd pack, an active crus I try to trade in my 2012 Toyota Prius V Five that Toyota say they hold there value. Ha new sales for 37500 its loaded roof, hdd pack, an active cruse. they told me that black book is 24000 that a 13500$ lose in 10 mos that i have had the car. There just like all cars dealers steel your car from you so they can sale it an make 10000$ on it. an make 7000$ to 10000$ on the one they sale you. Hybrid are the no one sales in the county right now.With the fuel prices going up.I been buying Toyota for 10 yrs. not no more. More
by timlup
Employees Worked With
Greg O'Mara
February 18, 2013
We just purchased a 2013 Sienna and couldn't be happier! Doan was our sales associate and we would recommend him to anyone looking to purchase a Toyota. Not only did he work to get us a good pric happier! Doan was our sales associate and we would recommend him to anyone looking to purchase a Toyota. Not only did he work to get us a good price, but he also made sure we were comfortable during the buying process. From offering refreshments, to giving a balloon to our toddler (simple, I know, but it kept her entertained), to helping us remove the roof rack on our trade-in, we felt like Doan offered the simple, yet courteous gestures that exemplify excellent customer service! Bob helped expedite the financing process making it quick and simple. Kady was very patient and did an exceptional job explaining all the bells and whistles that came with the car; she even took the time to pair my iphone with the bluetooth. Overall, my husband and I were very impressed with the entire car buying experience at Mountain States Toyota. The facilities were clean and well-maintained, and the level of customer service we received was truly outstanding! More
by jganong
Employees Worked With
Doan Vu
February 15, 2013
My lease was up on my vehicle, and during the lease I had some credit problems and I was not sure that I would ever get another vehicle. Sean Robertson did everything possible for me to get another car. I some credit problems and I was not sure that I would ever get another vehicle. Sean Robertson did everything possible for me to get another car. I was treated fairly, even though my credit rating was low, he did not make me feel like a looser. I have had two leased vehicles with Mountain States Toyota, and I alway feel special there. The sales personal, and the service personal, make me feel like they are working for me. I believe,I will alway deal with Mountain States for my vehicles. More
by cwickersham
Employees Worked With
Sean Robertson
February 10, 2013
I was looking to trade in my 2012 Toyota Tacoma for something a little more fuel efficient and with a lower payment, after scouring local classifieds in Rapid City, SD I realized I needed to search in something a little more fuel efficient and with a lower payment, after scouring local classifieds in Rapid City, SD I realized I needed to search in a bigger market. Having worked for a Toyota dealership in the past I knew the quality service they (usually) provide. I stumbled upon Mountain States Toyota I saw a nice 2006 VW Jetta TDI that I really liked, I sent an email and Lance contacted me first thing the next morning. That was the end of my pleasant experience. I filled out their trade in sheet with vin number and all the features of my truck, they said they would do $27,000, so I got the loan finalized, check in hand and started out the next day on the 800 mile round trip to Colorado. The morning I was set to arrive at the dealership I had my truck detailed from top to bottom at a local shop, inside and out the thing was spotless. I arrived at the dealership and found my salesman Mark. Mark was a friendly enough guy he had the car pulled up to the front of the dealership waiting for me to arrive which I was quite impressed with, we set off on our test drive making some small talk along the way. When we got back to the dealership I said well mark, here are my keys, let’s get this deal done. Mark disappeared for 20 minutes while we were left to roam the dealership, he comes back with an offer on my truck (forgive me if I’m off on this number) $25,400 clearly well short of what we had agreed upon before I had taken off work, invested $100’s in fuel, and the money spent on the hotel for the night. Their reasoning was that there was a small chip of paint missing off the back panel of the truck and it did not have alloy wheels (which I had told my internet rep Lance) we haggled back and forth and finally came to a stalemate over $300, (still $1,500 more then was originally agreed on) I told Mark if he could get me the $300 we had a deal, after offering to “get me my keys” so I could leave several times. I told him “look ive driven along ways on your word that we had a deal at this number, im going to be in Denver another 30 minutes, let me know if we can make this work” he told me that was unprofessional and that it was no way to conduct business. Excuse me, I didn’t come to your dealership with $15,000 of my hard earned money so I could get a lecture. After telling me he makes no commission and the usual dealership mumbojumbo we settled at $150. This is where the transaction goes from bad to worse. We finally get to sign the papers to buy the car, I pull out my check that was already premade out making it super easy for everyone involved and my credit card to make up the $1,206 difference. I made some small talk with Chris, I asked something about sales tax in Colorado VS my home state of South Dakota, he answered with some snide remark. Then he told me and I’m going to quote this or else it will lose some of its effect “Truthfully I wish you would have taken this deal back to South Dakota with you” WOW!!! In my personal life I work for a bank, if I told a customer to take their money somewhere else especially after investing so much time into the trip I would be fired on the spot no questions asked. I’ll be honest with you I wanted to pick my things and walk out of the dealership right there but I did love the car. then Chris hands me a bunch of papers to initial, I one by one went down the list initialing all the lines, and I asked him, “did I miss any?” to which he responds “ ooh I see you can follow directions” Ok so now your insulting your customers intelligence, they are the reason you have a job Chris, Having worked finance deals for a local Toyota dealership here in South Dakota I know that someone as rude, inconsiderate and for lack of a better word a total Jacka$$ does not deserve a position in life as well paying as that. By this point I was fuming mad but kept my composure. I gave Chris my credit card so he could charge me another $1206 and he gets up and asks me “is it ok if I put another $500 in my account” Chris, I wish you would have. Clearly you’re going to need that extra money when your position is inevitably terminated for the horrible customer service I got from you that day. Back on the lot I’m emptying out my truck of all my personal belongings while Mark was taking an NRA sticker out of the back window of the Jetta I had asked him to remove. after another half hour he comes back and lets me know he had a phone call with his sister he had to take, even though I had watched him walk around the lot and joke with other employees (probably about the amazing day he was having after getting the commission off the car) he eventually brought the car over and handed me the keys he then said “have a good trip” and walked back towards the building. I’ll be honest I was FURIOUS at this point not a hand shake, no thanks for doing business with us, nothing!!!! I moved all my belongings into the car and was set to drive away when I saw Mark walking back to us. He had forgotten to give us our registration back, so he hands it to me and shakes my hand, I had had enough I got out of my new car, shut the door, and asked mark if we could “take a walk” after venting some of my frustrations on Mark I felt much better on my 400 mile drive home until I thought to myself, I want to make sure others hear this story before making the same mistake I did. In the end it wasn’t the extra $1,206 dollars that bothers me, it wasn’t the 800 mile drive, what really bothers me is that atrocious customer service a received while all I was trying to do was buy a car, I came in with financing already done! What more of an easy deal is there? I don’t like to see anyone lose their job especially in a tough economy, but there are far better people out there suited for these two positions (salesman and finance). You can bet I’ve told at least 50 people this story, including my old friends at our local Toyota dealership. Thanks for the car, I really do love it. But I’ll never forget the horrible service I received last weekend. More
by pkott716
Employees Worked With
Lance Chilcote, Chris Knippelberg
February 01, 2013
Doug was awesome! I have purchased a total of 6 cars in my life and this was by far the best experience! I never, ever felt pressured and always felt like I was being given honest information. I purchased my life and this was by far the best experience! I never, ever felt pressured and always felt like I was being given honest information. I purchased a 2013 Highlander and I could not be happier with my choice. Doug was truly a wonderful salesman to work with! More
by corrieandervasos
Employees Worked With
Doug Morlan, Doug Morlan
