Mountain States Toyota

We purchased a new Tacoma this week from Steven White. This was our second purchase at Mountain States and both purchases have been a positive experience. Steven followed up on each question we had in a This was our second purchase at Mountain States and both purchases have been a positive experience. Steven followed up on each question we had in a professional and timely manner. I would recommend Steven and Mountain States to family and friends. We have also used the Service Department several times and found the Service team just as personable and professional. Mountain States also supports the open trail system in the Westminster area. More

My wife and I have bought three vehicles from Michael My wife and I have bought three vehicles from Michael Ramstetter at Mountain States and had almost all of our service performed by the Mountain Stat My wife and I have bought three vehicles from Michael Ramstetter at Mountain States and had almost all of our service performed by the Mountain States Service Department. We cannot be more pleased with the quality of work, courtesy of the staff or friendliness and general atmosphere at the dealership. The personnel do everything in their power to satisfy our schedule and needs. Michael always greets us with a friendly smile and helps us to the right area of the dealership. He is a rare personality in the auto sales industry. Several years ago, we ordered a dealer installed option on our car. When we realized that the option didn't accomplish the results we wanted, we contacted Michael, who helped us get a refund of the purchase price, we were amazed at the attitude of the dealership as displayed by the General Manager, Tim VanBinsbergen. We have been Loyal customers every since that incident. Mountain States is our dealership of choice and will continue to be so. The last issue is something that just occurred. Long story short, a Toyota dealer in Iowa "broke" the lower glove box in our 2010 Prius and insisted that, even though it had functioned flawlessly for three months (after Mountain States last touched the car), that Mountain States, not they, had broken the glove box. I discussed this with Jeff Jenkins, the Service Manager who had his technicians "check it out" a tab was broken off and the glove box would not function properly once that happened. He offered to replace the glove box for his cost, and suggested that that was the least the dealership that broke the part should have done. Then he looked up our history with Mountain States and said "You shouldn't have to pay anything, so I am ordering you a new glove box and we will take the cost issue up with Toyota. You shouldn't have to pay for this. I'll call you when the part is in." Rather stand up in my opinion. More

Bob was extremely helpful and patient. He spent time making sure I was getting in the right vehicle for my needs. The selection of vehicles was amazing. I'm very satisfied with the entire experience. making sure I was getting in the right vehicle for my needs. The selection of vehicles was amazing. I'm very satisfied with the entire experience. More

This was my first time buying a car and I wanted it to be a very personal experience. I was lucky enough to have the first person who approached me be very willing to help and engage me about the different c a very personal experience. I was lucky enough to have the first person who approached me be very willing to help and engage me about the different cars. Of the cars I test drove I fell in love with a Toyota Camry. Unfortunately I could not get it for the price I wanted so I left the dealership to find cars elsewhere. I quickly found that the selection at Mountain Side was very fairly priced and that other dealers were not as willing to engage with me as my dealer had been. I called my dealer at Mountain Side back to set up an appointment to look at the Camry again and possibly other cars. Unfortunately he was in the middle of selling another car during my appointment time and I got pushed onto another dealer, who I felt, was not at all interested in selling me a car. I had been dropped off by a family member and found myself stuck at the dealership with no one to help me. I was very irritated and upset. Finally I stopped a random dealer, Robert, and asked if he was willing to sell me a car. Seeing that I was upset he quickly set to making things right. He stayed at the dealership with me until 10 (four hours after his quitting time) to help rectify the situation. I made an appointment with him the next morning to make a final decision. After test driving 3 more cars I ended up leaving with a VW Jetta. Robert helped me through everything, including understanding the cars I was driving and the actual negotiating process (though I still feel like they should have negotiated with me more). Working with Robert was like hanging out with a friend who knew a lot about buying cars. After purchasing the car I was told that it was going to be detailed. After receiving my keys to drive off the lot I realized it had merely been wiped down and I was not too happy. Upon talking to Todd, who had rightfully pointed out a paperwork mistake and called to have me come in and resign in order to rectify the mistake, he made sure get me signed up for a full detail (which I have yet to get so cannot review that service). I dont think any car buying experience will be perfect but my interactions with Robert, Billy and Todd were so that I would recommend this dealership to family members. More

I had a great experience. I saw the car when the sales I had a great experience. I saw the car when the sales man was showing it to another client. That client choose not the purchase the car at tha I had a great experience. I saw the car when the sales man was showing it to another client. That client choose not the purchase the car at that time. I then made an appointment to see the car, I was able to take a test drive and then purchase the vehicle the same day. - the sales man was great. I got a great price. YEAH !!!! More

all employees were courteous and helpful .It was comfortable to be there, even as i dropped in with no appt for 1st visit test ride . my appointment went smooth and efficient as Jake h comfortable to be there, even as i dropped in with no appt for 1st visit test ride . my appointment went smooth and efficient as Jake had car getting ready for sale to me. my first contact through email via costco car program Greg omara communicated and jason barnes did some follow up, and I was looking at a volkswagon also and told them i needed time to compare and shop and i would make contact next . they all patiently waited , no push, and were ready to make car comparisons at my drop in greg was involved with other customer so he ran and got jake and referred deal to him . it was a pleasurable experience More

We had some problems with my credit report. It was frozen and we couldn't retrieve it. Robert was VERY patient through out. He was very helpful and found the exact car that i requested. I would recommend him and we couldn't retrieve it. Robert was VERY patient through out. He was very helpful and found the exact car that i requested. I would recommend him to everyone. More

Was treated fairly and courteous. Did what they agreed to and when they agreeed to. Jim Gallegos was excellent and I like the service dept. to and when they agreeed to. Jim Gallegos was excellent and I like the service dept. More

My experience with Mountain States Toyota has always been great. I was very pleased with Steve overall as well. This was my first new car purchase ever and his attitude was excellent and he didn't rush me or great. I was very pleased with Steve overall as well. This was my first new car purchase ever and his attitude was excellent and he didn't rush me or rush me to purchase on the spot or that same day. Not the typical salesman I guess you could say. I will be referring anyone looking for a car to go to Mountain states and to ask for Steve. More

Was really great working with Jim and Todd. They made the experience easy for someone like myself who hasn't bought that many cars in their lifetime. Jim and Todd helped me get a good rate on my financing an experience easy for someone like myself who hasn't bought that many cars in their lifetime. Jim and Todd helped me get a good rate on my financing and I'm on my way to establishing good credit to buy a house in the near future. Thanks fellas. -jordan More