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Motorworld Honda
Wilkes-Barre, PA
1,190 Reviews
Offering Pennsylvania drivers an extensive selection of new Honda models for sale, our team at MotorWorld is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,190 reviews
October 18, 2026
I will say she was nice at first till I started having issues right after my car was serviced. She stated there was nothing she can do about my battery even though she told me this all happened because TH issues right after my car was serviced. She stated there was nothing she can do about my battery even though she told me this all happened because THEY left my car in accessory mode for an extended period of time during the service.I don’t understand how that was my fault. She took no accountability and just kept telling me it will be $265+ to get my battery replaced. Mind you my car has never died on me ever till they touched it. I explained that to her and that I’ve never put my car in accessory mode because I know the consequences. Also to I got my car jumped then the issue continued. I got my car around 1pm and it started giving me issues 2-3 hours later. I had multiple messages coming up on my dash telling me to see the dealer. I called that same day around 4 to speak with Melissa and she said they can’t help me. Not a jump start, not a tow, didn’t offer to check or test anything just said “oh it’s definitely the battery because it was left in accessory mode for too long during the service”. It wasn’t till I started getting persistent with call and texts that she offered to test the battery but she said that’s all she could do. I asked to speak to the manger and she said he was in meetings all day and when I finally got the chance to speak with him he was very nasty to me. Wouldn’t recommend taking your vehicle here you’re better off going somewhere else. They don’t care about customer satisfaction they only care about money. I’ve been with motorworld 10 years and have recommended many friends and family here. I’m so upset on how I was treated during this visit. More
by Yeidy
October 16, 2026
Worst Customer Service Experience Ever! I brought my car to the dealership for a software update, and my car was running perfectly fine before the service. However, after the update, I t I brought my car to the dealership for a software update, and my car was running perfectly fine before the service. However, after the update, I turned my car off and it wouldn’t start. All the dashboard lights started flashing, and I immediately contacted the dealership because I had never experienced any issues like this before. I was told that my car had been left in accessory mode for over an hour during the update, which drained the battery. When I spoke with the manager, Joe, he was extremely rude and hostile over the phone. His response was, “What do you expect me to do? It’s just a coincidence. We didn’t cause this. It would be $265 to fix it.” Then he proceeds to say “I told you 3 times”. I was shocked! He was so rude, made it seem like my problem didn’t matter and he seemed annoyed the entire phone call. I find it incredibly frustrating that I brought my car in for a routine software update and left with a dead battery and ongoing electrical issues. The dealership refused to take responsibility for the situation, leaving me to deal with the inconvenience and expense of purchasing a new battery the very next day because my car continued having problems throughout the day. What made this experience even worse was the manager’s unprofessional attitude and complete lack of concern. Even if the dealership believes the battery failure was unrelated, I expected them to investigate the issue fairly and treat me with basic respect. Instead, I was met with hostility and dismissed. I would not recommend this dealership based on my experience. Customers deserve better service, professional communication, and a willingness to help when problems arise immediately after a visit. More
by Yeidy
September 26, 2026
Best sale person I have had! Take her time explaining every detail of the car. Did everything possible to get the car I wanted as soon as possible Take her time explaining every detail of the car. Did everything possible to get the car I wanted as soon as possible More
by Tjoharilee
Employees Worked With
September 25, 2026
I dealt with Joshua which was a happy experience. Answered any questions I had and provided me the finest sales experience. I turned in my 2024 Honda C RV and got a new lease for a Honda HR V. This Answered any questions I had and provided me the finest sales experience. I turned in my 2024 Honda C RV and got a new lease for a Honda HR V. This is perfect for me. More
by jillbillw
September 24, 2026
Very accommodating, and helpful in my recent purchase of a new vehicle and setting up my new lease.. a new vehicle and setting up my new lease.. More
by kiesingerwalt
Employees Worked With
September 24, 2026
Amanda was very kind and helpful when we arrived for our detail service…addressed our concerns ..we will definitely contact her in the future.. detail service…addressed our concerns ..we will definitely contact her in the future.. More
by Ces83
Employees Worked With
September 16, 2026
Bernice has been very responsive to my inquiries about my new car that was ordered. new car that was ordered. More
by DEB33
Employees Worked With
September 12, 2026
I am not a fan of buying a new vehicle based upon years of doing business with various car dealerships. Joshua Salvaterra made my car buying experience absolutely superb from beginning to end. He was so k of doing business with various car dealerships. Joshua Salvaterra made my car buying experience absolutely superb from beginning to end. He was so knowledgeable and extremely helpful in helping me with my new CRV purchase. I wanted a specific color, and Joshua said: " not to worry, we will find it". Always positive and a pleasure to do business with. He found the perfect vehicle for me much sooner than he originally mentioned. Just a great experience from everyone at the dealership. Thank you, Joshua, for making my car buying experience the best one I ever had! I also want to mention Finance Manaer Jose Guzman. Jose was also so professional and very easy to deal with. Great overall experience! Thanks everyone! More
by pierogi53
September 08, 2026
While purchasing my 2027 Honda HR-V Rich Engelman made the entire process convenient AND enjoyable. Rich's level of professionalism and knowledge of the Honda vehicle are the exact reasons why I returned the entire process convenient AND enjoyable. Rich's level of professionalism and knowledge of the Honda vehicle are the exact reasons why I returned for a second vehicle. Rich is highly recommended!! Jim Haynes (Manager) and Chris (Financing) made sure the transaction went smoothly and were very efficient! More
by dms71169
September 02, 2026
Extremely efficient and up front and very good with my kids .. hassle free experience all around kids .. hassle free experience all around More
by Mpayonk1
Employees Worked With
