Melissa Mychayliw

I will say she was nice at first till I started having issues right after my car was serviced. She stated there was nothing she can do about my battery even though she told me this all happened because TH issues right after my car was serviced. She stated there was nothing she can do about my battery even though she told me this all happened because THEY left my car in accessory mode for an extended period of time during the service.I don’t understand how that was my fault. She took no accountability and just kept telling me it will be $265+ to get my battery replaced. Mind you my car has never died on me ever till they touched it. I explained that to her and that I’ve never put my car in accessory mode because I know the consequences. Also to I got my car jumped then the issue continued. I got my car around 1pm and it started giving me issues 2-3 hours later. I had multiple messages coming up on my dash telling me to see the dealer. I called that same day around 4 to speak with Melissa and she said they can’t help me. Not a jump start, not a tow, didn’t offer to check or test anything just said “oh it’s definitely the battery because it was left in accessory mode for too long during the service”. It wasn’t till I started getting persistent with call and texts that she offered to test the battery but she said that’s all she could do. I asked to speak to the manger and she said he was in meetings all day and when I finally got the chance to speak with him he was very nasty to me. Wouldn’t recommend taking your vehicle here you’re better off going somewhere else. They don’t care about customer satisfaction they only care about money. I’ve been with motorworld 10 years and have recommended many friends and family here. I’m so upset on how I was treated during this visit. More

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Worst Customer Service Experience Ever! I brought my car to the dealership for a software update, and my car was running perfectly fine before the service. However, after the update, I t I brought my car to the dealership for a software update, and my car was running perfectly fine before the service. However, after the update, I turned my car off and it wouldn’t start. All the dashboard lights started flashing, and I immediately contacted the dealership because I had never experienced any issues like this before. I was told that my car had been left in accessory mode for over an hour during the update, which drained the battery. When I spoke with the manager, Joe, he was extremely rude and hostile over the phone. His response was, “What do you expect me to do? It’s just a coincidence. We didn’t cause this. It would be $265 to fix it.” Then he proceeds to say “I told you 3 times”. I was shocked! He was so rude, made it seem like my problem didn’t matter and he seemed annoyed the entire phone call. I find it incredibly frustrating that I brought my car in for a routine software update and left with a dead battery and ongoing electrical issues. The dealership refused to take responsibility for the situation, leaving me to deal with the inconvenience and expense of purchasing a new battery the very next day because my car continued having problems throughout the day. What made this experience even worse was the manager’s unprofessional attitude and complete lack of concern. Even if the dealership believes the battery failure was unrelated, I expected them to investigate the issue fairly and treat me with basic respect. Instead, I was met with hostility and dismissed. I would not recommend this dealership based on my experience. Customers deserve better service, professional communication, and a willingness to help when problems arise immediately after a visit. More

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Joshua is very knowledgeable as a credit to your company and I appreciate working with him tremendously and I appreciate working with him tremendously More

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This situation has gone on for years and reflects extremely troubling conduct from both the dealership and Honda. In 2024, I contacted the dealership about service history and recall repairs for the extremely troubling conduct from both the dealership and Honda. In 2024, I contacted the dealership about service history and recall repairs for the vehicle they sold me. Two different female employees gave completely contradictory answers. One stated she “could not see any work orders at all.” The other laughed nervously, claimed she could see them, then reviewed the records suspiciously quickly and concluded there were none. It is highly unlikely that a vehicle sold by a dealership would legitimately have zero work orders or service history available. Throughout 2024, neither the dealership nor Honda corporate could produce records for recall repairs. Because of this failure, I was unable to forward documentation for reimbursement. By the end of 2024, at least two case numbers had already been opened with Honda regarding these issues. In 2025, a dealership employee named Faran assisted an individual in purchasing another Honda. Around that time, my Social Security number suddenly stopped pulling up my Honda Financial portal information. When I asked Faran about the issue—while everyone was already at the dealership—he responded with open hostility and abruptly claimed that “their deal had nothing to do with me.” This was particularly strange given that he had previously attempted to involve me in resolving another individual’s towing fees, even though several other adults who were actually present at the dealership could have handled that issue. Despite being told that identity theft was already a risk and that I was being careful about my information, Faran allowed my email address to be used improperly in connection with their transaction. This created ongoing confusion and potential privacy risks that could have been easily avoided. It is now 2026. The vehicle remains effectively non-operational because recall repairs have not been properly addressed. Each time I attempt to resolve the situation, the dealership simply tells me to “call,” while ignoring the fact that the vehicle cannot be used and failing to contact the co-owner who actually has the financial means and multiple phone lines to resolve the matter. Instead, the burden is repeatedly attempted to be pushed back onto me. Over the past year I have retained extensive documentation including emails, live chat transcripts, and communications with Honda. The pattern is clear: the dealership and manufacturer are happy to complete a sale and take payment, but when serious recall and documentation issues arise, they delay, deny records, and shift responsibility. Consumers deserve transparency and functioning vehicles, not years of obstruction. Regulators should be aware of how basic documentation, recall compliance, and customer data are being handled here. More

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Joe Mudlock is a super transparent individual when providing information whether it is about vehicles or anything in general, he always has an answer and always delivers it with forwardness and kindne providing information whether it is about vehicles or anything in general, he always has an answer and always delivers it with forwardness and kindness! I would also say that he is a very attentive listener, and he is always willing to go above and beyond to figure out a solution to an issue or problem! Overall, he’s a super cool dude! He’s definitely giving 10 out of 10! More

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Im currently having an issue with motor world and this employee I feel ripped off and lied to. I went in with a noise and a jerk I asked for inspection she said it’s 160 for a diagnostic then i was alrdy employee I feel ripped off and lied to. I went in with a noise and a jerk I asked for inspection she said it’s 160 for a diagnostic then i was alrdy confused so ur they are gona charge me to tell me what’s wrong with it? Anyways she said diagnostics charges will come off if you do any other service with us which makes sense they don’t want to look at cars for free that makes sense but I then did a transmission service 250 and my bill is 600 …. She charged me 350 dollars to look at the car and 250 for the service after saying it would be subtracted from service. More

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I bought many cars here, always great service! Melissa is great to work with! Calls with updates and can answer any question you ask. Always professional and wouldn't go anywhere else! Melissa is great to work with! Calls with updates and can answer any question you ask. Always professional and wouldn't go anywhere else! More

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BJ has always been extremely helpful and goes above to be professional and friendly not only to me but also my friends professional and friendly not only to me but also my friends More

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Honda Motorworld was always very accommodating to me and Bernice is an Excellent sales person. Melissa in your Service Dept. is also great. Bernice is an Excellent sales person. Melissa in your Service Dept. is also great. More

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Melissa is great! ! Inspection, oil & filter change, tire rotation in less than an hour. She is always welcoming, friendly and professional. ! Inspection, oil & filter change, tire rotation in less than an hour. She is always welcoming, friendly and professional. More

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