Joe Mudlock

I will say she was nice at first till I started having issues right after my car was serviced. She stated there was nothing she can do about my battery even though she told me this all happened because TH issues right after my car was serviced. She stated there was nothing she can do about my battery even though she told me this all happened because THEY left my car in accessory mode for an extended period of time during the service.I don’t understand how that was my fault. She took no accountability and just kept telling me it will be $265+ to get my battery replaced. Mind you my car has never died on me ever till they touched it. I explained that to her and that I’ve never put my car in accessory mode because I know the consequences. Also to I got my car jumped then the issue continued. I got my car around 1pm and it started giving me issues 2-3 hours later. I had multiple messages coming up on my dash telling me to see the dealer. I called that same day around 4 to speak with Melissa and she said they can’t help me. Not a jump start, not a tow, didn’t offer to check or test anything just said “oh it’s definitely the battery because it was left in accessory mode for too long during the service”. It wasn’t till I started getting persistent with call and texts that she offered to test the battery but she said that’s all she could do. I asked to speak to the manger and she said he was in meetings all day and when I finally got the chance to speak with him he was very nasty to me. Wouldn’t recommend taking your vehicle here you’re better off going somewhere else. They don’t care about customer satisfaction they only care about money. I’ve been with motorworld 10 years and have recommended many friends and family here. I’m so upset on how I was treated during this visit. More

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Worst Customer Service Experience Ever! I brought my car to the dealership for a software update, and my car was running perfectly fine before the service. However, after the update, I t I brought my car to the dealership for a software update, and my car was running perfectly fine before the service. However, after the update, I turned my car off and it wouldn’t start. All the dashboard lights started flashing, and I immediately contacted the dealership because I had never experienced any issues like this before. I was told that my car had been left in accessory mode for over an hour during the update, which drained the battery. When I spoke with the manager, Joe, he was extremely rude and hostile over the phone. His response was, “What do you expect me to do? It’s just a coincidence. We didn’t cause this. It would be $265 to fix it.” Then he proceeds to say “I told you 3 times”. I was shocked! He was so rude, made it seem like my problem didn’t matter and he seemed annoyed the entire phone call. I find it incredibly frustrating that I brought my car in for a routine software update and left with a dead battery and ongoing electrical issues. The dealership refused to take responsibility for the situation, leaving me to deal with the inconvenience and expense of purchasing a new battery the very next day because my car continued having problems throughout the day. What made this experience even worse was the manager’s unprofessional attitude and complete lack of concern. Even if the dealership believes the battery failure was unrelated, I expected them to investigate the issue fairly and treat me with basic respect. Instead, I was met with hostility and dismissed. I would not recommend this dealership based on my experience. Customers deserve better service, professional communication, and a willingness to help when problems arise immediately after a visit. More

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Joe Mudlock is a super transparent individual when providing information whether it is about vehicles or anything in general, he always has an answer and always delivers it with forwardness and kindne providing information whether it is about vehicles or anything in general, he always has an answer and always delivers it with forwardness and kindness! I would also say that he is a very attentive listener, and he is always willing to go above and beyond to figure out a solution to an issue or problem! Overall, he’s a super cool dude! He’s definitely giving 10 out of 10! More

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Worst service and worst people ever . . never take your car their .. they will mess it up more than what it is . . never take your car their .. they will mess it up more than what it is . More

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Had my oil changed and tires rotated. Did a excellent job. Got out in less than 90 minutes and it was no cost. Nice👌 Did a excellent job. Got out in less than 90 minutes and it was no cost. Nice👌 More

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I would just like to reiterate my total dissatisfaction with my service experience & Ms. Martin. When we spoke at the end of the day, I was hoping for a stronger reaction from you. "A business is only as s with my service experience & Ms. Martin. When we spoke at the end of the day, I was hoping for a stronger reaction from you. "A business is only as strong as it's weakest link. More

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Asked service advisor if I could talk to the Service Manager, but he was not in yet. I asked to have him call me regarding a problem with prior service. He never called. Was told he would call me the ne Manager, but he was not in yet. I asked to have him call me regarding a problem with prior service. He never called. Was told he would call me the next day, he never called. Apparently I need to make an extra stop to see him in person. More

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Melissa got me in at the last moment. She was knowledgeable, professional, friendly and listened to my concerns. Highly recommend Motorworld Honda Service!! Thank you! knowledgeable, professional, friendly and listened to my concerns. Highly recommend Motorworld Honda Service!! Thank you! More

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It has been an absolute pleasure dealing with Motorworld Honda over the past decade. I highly recommend Bernice Brezinski, Dan Lanton, and the entire team. Honda over the past decade. I highly recommend Bernice Brezinski, Dan Lanton, and the entire team. More

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My wife was in a freak accident the night before my visit to MotorWorld, thankfully she was not injured, but her car was damaged and had to be towed.Everyone was wonderful to deal with from Rich Engelman as to MotorWorld, thankfully she was not injured, but her car was damaged and had to be towed.Everyone was wonderful to deal with from Rich Engelman as well as the management team. They bent over backwards to accommodate me and worked diligently to earn my business AGAIN. I traded in the damaged Honda Fit that was dropped off the evening before and I drove home in a brand new 2020 Honda HRV EX-L. I have purchased many many Honda vehicles from MotorWorld and will continue to do so in the future. Kudos to Bud Mackarey for the generous trade allowance too ! Well done MotorWorld Honda More

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