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Mossy Toyota

San Diego, CA

4.5
724 Reviews
Mossy Toyota is part of a group of family-owned and -operated dealerships that have been giving back to the community since 1921. At our San Diego Toyota dealership, you'll be treated to unmatched Toyota sales, service and financing, and we'll truly help you Drive Better For Less.
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4555 Mission Bay Drive

San Diego, CA

92109

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Showing 724 reviews

September 21, 2023

Excellent customer support. Honest, reliable, I highly recommend buying your next vehicle from Jake Thomas at Mossy Toyota. More

by Traveler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Thomas
Sep 26, 2023 -

Mossy Toyota responded

Thank you for taking a moment to share your experience with Jake and our team. We value your business and appreciate you choosing Mossy! Gina Gonzalez Director, Customer Relations

September 18, 2023

The sales experience was very direct and seamless. I got the deal I was looking for. However, post sales is HORRIBLE. I had to reach out myself just to complete the paint protection job (sales person More

by SDAsian
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Perry
Sep 19, 2023 -

Mossy Toyota responded

I'm sorry to hear about your mixed experience with our dealership. We truly value your feedback and want to ensure that your entire experience with us is positive. Firstly, I'd like to apologize for the lack of responsiveness from our salesperson and the delay in completing the paint protection job. This is not the level of service we aim to provide, and we will address this issue with our team to ensure it doesn't happen again in the future. Regarding the wait time at the service bay and feeling overlooked, that's definitely not the experience we want any of our customers to have. We're committed to treating all our customers equally and with respect, regardless of their background. We'll investigate this matter further to ensure such incidents are avoided in the future. Lastly, I apologize for the inconvenience you've faced in reaching out about your prepaid maintenance extension. We understand the importance of timely communication, and I want to make sure your questions are answered. Because I do not have your name, I cannot reach out to you directly. So please contact me at ginag@mossy.com. We take your comments seriously and will use them to enhance our post-sales service to match the quality of our sales experience. Thank you for choosing Mossy, and we hope to regain your trust in the future. Gina Gonzalez Director, Customer Relations

September 17, 2023

mossy Toyota made the entire process quick and simple. they were very informative every step of the way More

by diegong
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Quinzio
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2023

Really like the people, really liked the customer service. Very professional & accommodating. Dealership was clean & welcoming. More

by P&G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robin Tabana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Mossy Toyota responded

We're delighted to hear that you had such a positive experience with our dealership and our team. It's great to know that you found our staff to be likable, professional and accommodating. Maintaining a clean and welcoming environment is important to us, and we're pleased that it contributed to your overall satisfaction. Your feedback is greatly appreciated, and if you ever have any more comments, questions, or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Mossy, and we look forward to serving you again in the future! Gina Gonzalez Director, Customer Relations

September 15, 2023

Robin and James were both amazing. They were kind, patient and explained every step of the process to us. I couldn't have asked for a better truck buying experience. More

by graygo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robin Tabana
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Mossy Toyota responded

Thank you for sharing your wonderful experience with Robin and James during your truck buying journey! We're thrilled to hear that they provided you with exceptional service characterized by kindness, patience, and thorough explanations throughout the process. At our dealership, we aim to make every customer's experience as smooth and enjoyable as possible, and it's clear that Robin and James succeeded in delivering that to you. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new truck, and thank you for choosing us for your purchase! Gina Gonzalez Director, Customer Relations

September 12, 2023

James was really helpful since the moment i got there. I went to Toyota without the intention of buying anything right away but they had great cars excellent prices. James guided me a lot throughout the p More

by alexandrecervo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Mossy Toyota responded

Congratulations Alex on your new Toyota. I am happy to hear that James and our team took great care of you and guided you through the process. Buying a car unexpectedly can be nerve wracking, but it sounds like it turned out to be a pretty good experience. We value your business and appreciate you choosing Mossy! Happy driving. Gina Gonzalez Director, Customer Relations

September 10, 2023

I had an outstanding experience at Mossy Toyota when purchasing my 2023 Toyota Tundra. Luis, my salesman, went above and beyond to ensure I got the exact truck I wanted. The fact that they drove to Simi More

by Jon Munoz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valerie Andrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Seely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven L
Sep 12, 2023 -

Mossy Toyota responded

I am happy to hear that Luis and our team went above and beyond to help you get the truck you wanted Jon. We do our best to streamline the process and get you on the road as quickly as possible. We value your business and appreciate you choosing Mossy. Enjoy your new Tundra. Happy driving! Gina Gonzalez Director, Customer Relations

August 31, 2023

I had a very good experience when I purchase my car , a new Rave4 hybrid LXE thanks to a dealer name Charles Owen that did what he promises when I first got in touch with this dealer…I got in touch with a More

by destahl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Mossy Toyota responded

Thank you so much for taking the time to share your positive experience with Charles Owen and your purchase of a new RAV4 Hybrid at Mossy Toyota. We're delighted to hear about the outstanding service you received during the process. It's wonderful to know that Charles was diligent in negotiating a fair price for your vehicle and that he delivered on his promises. Trust and transparency are essential in the car-buying experience, and we're pleased that Charles exemplified these qualities. We appreciate your recommendation and hope that your future service and maintenance experiences are equally satisfying. If you ever have any more feedback or need assistance in the future, please don't hesitate to reach out. Enjoy your new RAV4 Hybrid, and thank you for choosing Mossy Toyota! Happy driving! Gina Gonzalez Director, Customer Relations

August 29, 2023

James was super professional and understanding. Worked with me on price and was patient in making sure I got the right vehicle for me. Ended up getting a Tacoma and couldn’t be happier after having More

by gbarton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robin Tabana
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Mossy Toyota responded

I'm thrilled to hear about your positive experience with James! It sounds like he went above and beyond to provide you with excellent service. It's fantastic that he was both professional and understanding, and I'm glad he worked with you to find a vehicle that suited your needs perfectly. Enjoy your new Tacoma, and here's to many more happy weeks of driving ahead! If you ever need further assistance or have any questions, don't hesitate to reach out. Happy driving! Gina Gonzalez Director, Customer Relations

August 20, 2023

Mr Contreras its a very profesional person. He help me to chouse the right vehicle At the right price. Its a very good experience to buy a car at Mossy whi You. More

by rafaelrivas58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr contreras.
Aug 22, 2023 -

Mossy Toyota responded

Congratulations Rafael on your new Toyota. I am pleased to hear that James and our team were helpful and guided you through the process. We value your business and appreciate you choosing Mossy. Happy driving! Gina Gonzalez Director, Customer Relations