Back

Mossy Toyota

San Diego, CA

4.5
724 Reviews
Mossy Toyota is part of a group of family-owned and -operated dealerships that have been giving back to the community since 1921. At our San Diego Toyota dealership, you'll be treated to unmatched Toyota sales, service and financing, and we'll truly help you Drive Better For Less.
Contact Dealership

4555 Mission Bay Drive

San Diego, CA

92109

Directions

By Type

Showing 724 reviews

March 11, 2019

Salesman did a great job Great job by salesman and service dept. I Would recommend them to anyone Interested in a Toyota. Alan Ferreira and Richard Carver are to be commende More

by Ann Whalen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Carver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Ferreira
March 11, 2019

Amazing service from Alan Alan is an amazing salesman, so professional and caring! He went out of his way to find me the perfect deal for my budget and made the whole experienc More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Ferreira
February 19, 2019

Highly recommend Thomas Seely - Extremely Helpful Thomas listened to everything we were looking for in a vehicle, and went to great lengths to make sure what we wanted was in stock. Even when the car More

by TForman9
Recommend Dealer
Yes
Employees Worked With
Thomas Seely
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2019

Rude, unprofessional and zero intregrity. Bait and switch!!!! IZero integrity. Shopped online for a car - found one - applied with VIN and received a call late afternoon made an appointment to More

by SanDiegonative
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Andrew Stemple
Jan 21, 2019 -

Mossy Toyota responded

San Diego Native, We sincerely apologize for the miscommunication regarding the vehicle of interest. You are correct in that the vehicle had been sold by another salesperson prior to your arrival. Unfortunately, the owner of the vehicle had not yet taken delivery (taken the vehicle home), meaning the vehicle was still displayed in front of our dealership. Mossy Toyota prides itself on acting with transparency. I have full confidence that had Thomas been aware that the vehicle was sold, he would have relayed such information. As for the vehicle remaining on the website, often times, websites do not update until the owner of the sold vehicle has taken delivery, hence the confusion. We agree that you should never be made to feel as though you were only brought into a dealer only to be redirected from your initial choice. That is not how we operate, and anyone who intentionally provides this experience to a customer is not following our policy. The Sales Manager regrets referring to you in a negative manner. To say the least, our Manager was taken off-guard when you entered a Restricted, Personnel-Only area and began to take pictures of confidential customer information whilst profusely using fowl language to communicate your dissatisfaction. It is our legal responsibility to protect our customer's information- if you were asked to leave the area, the sense of urgency was undoubtedly for this reason. Mossy has been serving customers since 1921, as a family-owned and operated Automotive Group, we know the value of keeping our customers satisfied. To operate in a dishonest fashion would not allow us the opportunity to continue to serve the San Diego community, and furthermore, would directly go against what we as a corporation, and as people stand for. We hope that you understand that this miscommunication was not with ill-intention, and that we are still willing to help accommodate your vehicle search should you provide us the opportunity. Wishing you the best, the Mossy Family.

October 15, 2018

Thanks Gina and Valerie! Come back today on Monday 10/15/2018. Gina and Valerie got my case, and resolved it very quickly. Thank you Valerie and Gina! ----- Loc More

by Loc Nguyen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dylan
October 04, 2018

Used truck I saw a used truck on autotrader and contacted mossy to get more info. Danny answered and invited me to come in and take a look. I ended up buying and More

by Tparks
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danny Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Keppel
July 31, 2018

Excellent Toyota Service experience We appreciate and recommend Mossy Toyota's Service Department. Received upfront pricing and service/repair time estimates. We were treated with res More

by Sandra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Hauser, Dale Snow
July 06, 2018

Great new Tundra experience Working with Danny Baker on the brand new Tundra purchase was seamless and easy. Danny didn’t make us feel pressured but did listen to what we were lo More

by Schlamp01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2018

Loved my salesman! Easy service. Very personable. Romio was great! He helped me get accessories I needed and explained everything in detail. He did not loose his patienc More

by Nmaldrich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Romio Gorgis
June 26, 2018

Awesome employees helping me get a new car! I came in today to renew my lease and Danny made sure I didn’t leave without a good deal! He was so kind and helpful, constantly trying to lower the p More

by Beccav0824
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Tabana
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
16
...