Morris Cadillac Buick GMC

RUDE SALESMAN Salesman MARK NUGENT was extremely rude! I was trying to make a deal on a used Chevy Equinox. Told me "QUIT YOUR WHINING ". That's not what you expect Salesman MARK NUGENT was extremely rude! I was trying to make a deal on a used Chevy Equinox. Told me "QUIT YOUR WHINING ". That's not what you expect from a Cadillac dealer! More

"Great buying experience and excellent customer service" Just bought my second truck from Morris. Both of my experiences were very pleasant and never any pressue or pushy selling tactics to get me to b Just bought my second truck from Morris. Both of my experiences were very pleasant and never any pressue or pushy selling tactics to get me to buy. Both times I dealt with the same salesman. Mark Nugent is a real pleasure to deal with and looks out for his customers and treats them with great respect and excellent customer service. Mark makes the whole sales experience run smooth from beginning to end. I will definitely be going back to Mark in the future. More

Excellent dealership I leased a Regals GS from this store a while back and had to comment about what a great experience it was. They shipped my car to Arizona, and it even I leased a Regals GS from this store a while back and had to comment about what a great experience it was. They shipped my car to Arizona, and it even arrived early! I would definitely buy from them again. More

Great experience Bought a Cadillac ATS last week and it was a very easy transaction. Low pressure and the dealer made no effort to try to sell me options I didn't nee Bought a Cadillac ATS last week and it was a very easy transaction. Low pressure and the dealer made no effort to try to sell me options I didn't need or want. More

Beware Bought certified Acadia eight weeks ago. They told us nothing was wrong with the car. They still have the car and will not return phone calls. They ar Bought certified Acadia eight weeks ago. They told us nothing was wrong with the car. They still have the car and will not return phone calls. They are a bunch of cheats and liars. Stay far away More

great experience! We bought a GMC Terrain 2014 today. Best experience ...no pressure...no games. Jeff Firestone was super throughout the process and felt very at ease. We bought a GMC Terrain 2014 today. Best experience ...no pressure...no games. Jeff Firestone was super throughout the process and felt very at ease. More

Both my mother and grandmother recently bought 2 brand new cars from morris in north olmsted. One was a cash sale an the other finances. When I contacted them to discuss trading in the 2013 Cadillac ATS t new cars from morris in north olmsted. One was a cash sale an the other finances. When I contacted them to discuss trading in the 2013 Cadillac ATS that is only 6 months old for a 2014 ATS lease I was told they could get me the numbers same day. The next day I called again and spoke with Ken Wagner and he told me they were working on it. When I asked or a estimated time he replied " when he hands them to me." He then continued the conversation by telling me that the 2013 ATS was worth 12k less now. I explained to him that I that I thought his number was low but it was ok because I had a buyer. When I continued the conversation I asked about the lease numbers and his reply was what were we going to do about the negative equity. I am not sure what that has to do with anything unless the lease numbers are different for folks with multiple vehicles. I explained to Ken that his attitude was conducive to someone who makes a living selling cars and that we would take out business somewhere else. He then hung up on me. He then proceeded to call my mother and tell her that if I had a problem with him I should stop by the dealership in person. And that he doesn't do business with punk kids. Ken was surprised to find that I am in my thirties and a United States Marine. As well as owner of multiple companies. Ken changed his tune immediately when my mother, god bless her told him that she would relay the message to me and she was sure I would have no problem stopping up at the dealership. I am currently waiting for a call back from the owner and will update after a face to face conversation with Ken Wagner. Overall rating is horrible. More

Outstanding experience from start to finish. Branden is excellent as are thei prices, quality of the vehicles. Overall leasing experience was painless, easy. Would recommend working with Morris, specific excellent as are thei prices, quality of the vehicles. Overall leasing experience was painless, easy. Would recommend working with Morris, specifically Branden to anyone. More

We Treat Everyone Like a Celebrity? Morris Cadillac you sincerely do not mean what you declare from my experience: Ordered a 2012 CTS Sports Wagon on March 30,2012 waited 5 long weeks to find out they are sincerely do not mean what you declare from my experience: Ordered a 2012 CTS Sports Wagon on March 30,2012 waited 5 long weeks to find out they are no longer building 2012's GM kept this privy from the dealer according to Morris. They asked if we wanted a 2013 over the phone, we said yes but we need the price and delivery, they did not comply after a week waiting for this information. They also had no knowledge of when production was to begin on this model. I decided to cancel. On 05-17-12 Went to Morris Cadillac in person to ask for my deposit. Met with Dale Freeman (sales manager) he said that they were unable to refund because Cadillac would not cancel the order and Morris Cadillac would be stuck with the car upon delivery. I asked for a loaner until the car arrives or my deposit back. They said they will get a loaner, three days later they said NO to a loaner car. Money back? No, can I talk to Adam Morris No, Do you refuse to give me my money back Yes. Not Friendly. Without recourse I filed with the Attorney General and BBB on 5-29-12 On June 14 Attorney General informed me Morris would return the deposit, I received the deposit back on June 18. Morris Cadillac called June 19 to say the car was in. This unforeseen arrival entitle Morris Cadillac to an F in bookkeeping. I don't need to say anything about work ethics just the fact I could not pry my deposit out of their hands without the help of legal recourse says it all. Hold the Celebrity treatment and please dignify consumer rights. More