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Morris Cadillac Buick GMC

North Olmsted, OH

4.7
211 Reviews

26100 Lorain Rd

North Olmsted, OH

44070

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211 Reviews of Morris Cadillac Buick GMC

November 14, 2020

Great salesman, explained what I want in a vehicle and what I can afford .Transaction went quickly and I left very satisfied with a new car. More

by Marge1054
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Moomaw
October 28, 2020

Morris GMC/ Buick gave me a great deal on my new Buick. I highly recommend them if your shopping for a new car. They will treat you right. More

by Joekeys
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Moomaw, salesman
October 24, 2020

My salesperson, Jeremy, was excellent ... helpful and respectful in every way. Facility is clean and professional. I would recommend Morris to my friends and family! More

by mawisner
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott in finance department was efficient and professional
October 24, 2020

When making appointment wasn’t told might take more than one day.Hard to get in touch with service department.Will not return for service. More

by Rocco246 $
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Warren McCaskey
Nov 24, 2020 -

Morris Cadillac Buick GMC responded

Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (440) 777-7577 so we can discuss your experience further. We look forward to hearing from you.

October 02, 2020

Kind and efficient. I was late due to accident and they still took me in, ken was pleasant and understanding, they came right to my car when I pulled in andcere done in exactly the time they said they woul More

by Ifaith3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Matthews, Dan Krzywicki
August 17, 2020

Morris Cadillac is wonderful to deal with. Jeremy was very helpful and informative. We love our new Buick and would recommend Morris Cadillac to everyone. More

by Cbansek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Moomaw, Steve Bansek, Adam Parks
August 12, 2020

This has to be the worst car buying experience ever! The sales people are very unprofessional the first two sales people that I worked with never called back or followed up like they said they would. I trie More

by Shayla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ken Cole, Alyssa Tabar
Aug 17, 2020 -

Morris Cadillac Buick GMC responded

Shayla, we are sorry for the inconvenience. We apologize that this transaction took much longer than expected. We appreciate your feedback and we hope you enjoy your new Escalade.

Aug 17, 2020 -

Shayla responded

That was posted before the rest of the day unfolded. So it was more then it just taking longer then normal. Here is how the rest of the transaction has been. Plus after all of this the next day the hub cap is missing and I have to pay and the back light is out not even 24 hours later! Then to top it off when the owner of the dealership saw this post after staying in the dealership for over four hours and my bank calling them and wiring them all the funds. The owner threatened me and said if I don’t delete this post he will not sell me the vehicle. What type of business is this!!! Unbelievable DO NOT GO HERE! Adam Morris you are a jerk and very unprofessional. I am stating facts and there is a thing called first amendment rights aka Freedom of speech!!! Even had to call the local police who showed up and said it was a civil matter and there is nothing they could do. I asked for the deal to be canceled and my money back or I was not leaving. Either the truck or my money and magically five minutes later the money was in their account and I was on my way over seven hours later. NEVER AGAIN, PLEASE DO NOT WASTE YOUR TIME OR MONEY!!! The most unprofessional experience ever and they don’t care about satisfying a customer at all. They run it like they are a mob!! Threats, black male, holding someone hostage, lies and crap!!! The next day a hub cap came off and they said I had to pay for the replacement this is crazy!

Aug 18, 2020 -

Morris Cadillac Buick GMC responded

Again, we are sorry for your unfortunate experience. This is not the way we endeavor to conduct business.

Aug 22, 2020 -

Shayla responded

Clearly you do not care about customers at all I drove the car home and the next day to work. When I pulled in to my drive way something smelled like it was burning I looked around the car didn’t see anything and thought nothing of it. I came back to town a day ago and ran error I will in today and the back driver side tire was smoking and smelled like it was burning again. The dealership said they put new brake, tires and rotors on the truck. Clearly they didn’t do it right now the car is unsafe and they don’t want to do anything about it. The cap coming off they were the last to put it on so I should not have to pay cause they didn’t put it back on correct. The brake issue I should have to pay for either because they put them on and messed it up. They don’t want to honor there work and my life is at risk because the brakes could lock up and I can’t stop the truck and all they can say is oh well it’s not covered!! You did it and now it’s not covered smh

July 27, 2020

Jeremy did a great job of informing us of various options. He was knowledgeable right off the bat when questions were asked. Very smooth and efficient. Would highly recommend to others More

by Suestephan310
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
July 16, 2020

Just completed the purchase of a new Buick Encore with the Morris dealership. Our salesman Jeremy could not have been more efficient and our purchase was completed smoothly and quickly. More

by jackieandralph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
June 12, 2020

Best car buying experience ever. Very responsive and great pricing. Everything was negotiated and paperwork completed before having to step into the showroom. Just had to sign and drive away. Would high More

by Laura G
Recommend Dealer
Yes
Employees Worked With
Mike Speck
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