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Mitchell Subaru
Canton, CT
431 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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431 Reviews of Mitchell Subaru
November 02, 2015
Roadside assistance I had a need to use Subaru roadside assistance recently and found the repair department at Mitchell to be vey helpful by rapidly assessing the problem I had a need to use Subaru roadside assistance recently and found the repair department at Mitchell to be vey helpful by rapidly assessing the problem and correcting it. After originally being told the car couldn't be looked at until the weekend was over, service took a look on a Saturday and had the car ready in a few hours! More
by Sugarbabe4
Employees Worked With
Drew Paris
November 02, 2015
60,000 Mile Service The service experience was outstanding as usual. They found an issue in addition to the service check and it was communicated and resolved quickly. Vi The service experience was outstanding as usual. They found an issue in addition to the service check and it was communicated and resolved quickly. Vinny was key to the success of this visit. However, I cannot say anything favorable about this website dealerater.com. The request this time is redundant to another time and is not timely. I suggest Subaru and or Mitchell select another rating organization that provides more real time information and don't ask twice about the same service visit. More
by John L
Employees Worked With
Vinny, Drew Paris
November 02, 2015
$200 oil change I recently went in for what I thought would be a free oil change with what I also thought would be a quick 20 minute service. I was wrong on both acc I recently went in for what I thought would be a free oil change with what I also thought would be a quick 20 minute service. I was wrong on both accounts. I was told that in order to keep receiving free oil changes I had to have have the 15000 mile service done which consisted of changing a cabin and engine air filter. I was also told that this would be about 2 hrs. I told the service rep that I didn't have two hours. He explained that his mechanics were at lunch and that he may be able to put two of them on the job and that it would be about an hour. Why schedule service for people who are waiting, which I indicated when I scheduled it, when you know it is lunch time for your guys. Also if you know that it's time for the required maintance wouldn't you maybe tell the customer that and that it could be about two hours. I am going to get my next oil changes there until it is required that I have my next required maintanance then goodbye. More
by Turkzone
Employees Worked With
Unsure of name
November 02, 2015
Always on top of thingd The title really says it all. They get the job done right quickly and effectively. Check in was efficient. Regular maintenance plus checking a noise a The title really says it all. They get the job done right quickly and effectively. Check in was efficient. Regular maintenance plus checking a noise and replacing wipers -- all in less than an hour. More
by Joe52
Employees Worked With
Drew Paris, Joseph Cabrera
November 02, 2015
Excellent Service - Scehduled and Impromptu I assume this request for a review of my service experience is from the last time I brought my car in for service quite a while ago. I receive a phon I assume this request for a review of my service experience is from the last time I brought my car in for service quite a while ago. I receive a phone call but when I tried to provide feedback, the call ended. I prefer email anyway. Service was great as usual. I had added a couple of items one of which could have been costly. Turned out it was not serious and costs were kept down. Vinnie was excellent. More
by Mimi7
Employees Worked With
Vinnie was the service rep who took care of my car needs this time.
November 01, 2015
Focus on Sales not Service I have been very displeased with the service that I have received at Mitchell. I am not going there anymore. I'm going to Bertera. I have been very displeased with the service that I have received at Mitchell. I am not going there anymore. I'm going to Bertera. More
by Not satisfied
Employees Worked With
Not sure
November 01, 2015
We had very good experience with this dealership . The staff knowledgeable and very courteous. The service results were very good. I would recommend this dealership. . The staff knowledgeable and very courteous. The service results were very good. I would recommend this dealership. More
by rifatmorali
Employees Worked With
Don't remember the specific names.
November 01, 2015
Customer Loyalty The Old Fashion Way - It's Earned We've been buying cars from the Mitchell Group for well over 20 years. We have purchased 4 Subaru Foresters since 1999. We keep giving our business to We've been buying cars from the Mitchell Group for well over 20 years. We have purchased 4 Subaru Foresters since 1999. We keep giving our business to Mitchell Subaru for one basic reason, they've earned our loyalty. Gimmicks and high pressure don't work over the long haul when it comes to purchasing a car. Buying a car should be a pleasant experience and one you don't dread. Mitchell Subaru sales staff has learned what it takes to create a pleasant experience where reasonable offers are the norm with respect to new car purchases and trade in. Great service after the sale is also very important and this is where Mitchell Subaru has consistently excelled from Day one. What's the secret? It's everyone we come in contact with in Customer Service. They are customer focused professionals who truly know us as people and treat us as valued customers. We really appreciate it because buying a car is a big investment so you want the car to be something safe and reliable to drive. So, as it has been true for a long, long time, technology is helpful in making any enterprise efficient and cost-effective but in the end it doesn't matter how good the technology is or even how good the product being sold is, it's always going to be how great are the people you have to deal with that makes the difference when you decide who you want to do business with. More
by Turtle Man
Employees Worked With
Drew Paris
October 31, 2015
Overall wonderful experience! Professional quick service. They are very friendly and I felt my car was in great hands. Vinny, was very helpful and squeezed me right in on a very b Professional quick service. They are very friendly and I felt my car was in great hands. Vinny, was very helpful and squeezed me right in on a very busy Saturday. He answered all my questions and made me feel comfortable. This was my first service visit. More
by susan1pell
Employees Worked With
Vinny Trigilio, Drew Paris, Joseph Cabrera
October 31, 2015
Always the best service center!!! Mitchell Subaru is far superior to any dealership that I have been to. They always go above and beyond to service you the customer and make sure tha Mitchell Subaru is far superior to any dealership that I have been to. They always go above and beyond to service you the customer and make sure that you are comfortable and happy with the services they offer and beyond. I have had nothing but good experiences at this dealership and will remain loyal to them as a result for many many years. I am on my second Subaru and will purchase another when it is time. Thank you. More
by HLongest
