Mini of Morristown

I was really dreading buying a new car but I'm happy, and surprised, to say that my experience at Morristown Mini went really well. Stephen made the experience painless and helped me order a car that is and surprised, to say that my experience at Morristown Mini went really well. Stephen made the experience painless and helped me order a car that is exactly what I want and within my budget. When my Mini arrived he took the time to sit with me and go over everything in my new car. I'll definitely be coming back here for my next Mini! More

Stephen was a true professional and really knows his product. He was kind and curtious in answering all my questions and gave me the best price out of the three other dealers I went to. I will buy from product. He was kind and curtious in answering all my questions and gave me the best price out of the three other dealers I went to. I will buy from Stephen again. More

Amazing Staff at Mini of Morristown,over all Excellence!!!!Service Dept Erving Sanchez very helpful and courtious,Car Dealers,Dave,Steve,&Len,Service Mnger..Fred,mechanic..BK,thank u guys!!!! Excellence!!!!Service Dept Erving Sanchez very helpful and courtious,Car Dealers,Dave,Steve,&Len,Service Mnger..Fred,mechanic..BK,thank u guys!!!! More

I was first drawn to this dealership because of their extensive inventory of pre-own Mini's. My first experience at the dealership was great I worked with a wonderful salesman and I would recommend him t extensive inventory of pre-own Mini's. My first experience at the dealership was great I worked with a wonderful salesman and I would recommend him to anyone, Lenny. When I returned to the dealership to you finally decide on a vehicle I worked with Steve. I have to admit that I researched the reviews on this dealership and Steve had many many negative reviews however I decided to go in with no pre-assumptions on how It would be dealing with any other salesman. Lenny was out and so I dealt with Steve and this has to be the worst car buying experience of my life. I will say this I'm sure Steve is a wonderful salesman when you have all the money in the world and you're looking to buy brand-new and spend thousands of dollars on the mini. I have a budget and I wanted to work with in that budget and Lenny was able to work within that budget however Steve was not interested in that whatsoever. Steve was not interested in my trade-in or using my trade-in as value towards the purchase of the preowned vehicle. His demeanor was rude and condescending and I will be calling the dealership about this as well. If you decide to go to this dealership deal with Lenny and if you're looking for preowned car see Billy the manager. More

Took my Mini if for service items and reported an issue with the clutch slipping. Was concernce becasdue founf online reports fot his not eing covered by Warranty. But After inspection was told the clutch with the clutch slipping. Was concernce becasdue founf online reports fot his not eing covered by Warranty. But After inspection was told the clutch asssembly needed replacing - unser warranty. Once completed the technician also notticed a whine from the AC compressor - also reaplaced under warranty.Very impressed with tth eoverall experince. No charge for any of the work.One of my best expereinces with any auto work. More

Awesome service with no attitude. After dealing with horrid people at Prestiege Mini, I decided to give morristown a shot. It was like night and day. The distance is further, but not dealing with at horrid people at Prestiege Mini, I decided to give morristown a shot. It was like night and day. The distance is further, but not dealing with attitudes makes the drive worth it for me. Very impressed with Erving and the rest of the staff. More

My daughter had a blow out from hitting a pot hole far from her home. Irving helped her contact the MINI road service who put the spare on her car so she could get to the dealership. He gave her his cel from her home. Irving helped her contact the MINI road service who put the spare on her car so she could get to the dealership. He gave her his cell number also so that if she had any other problems she could reach him directly. She took her car to the dealership and he helped to replace the snow tire and also provided some good advice about tire purchases. His service was personal, efficient and addressed the problem effectively. I would highly recommend the service center at this MINI dealership and intend to seek Irving's service at future visits. More

I have had my Mini Clubman serviced here for the past 4 years and have always been satisfied. Mike is very thorough when reviewing the service requirements and always covers other service that may be requi years and have always been satisfied. Mike is very thorough when reviewing the service requirements and always covers other service that may be required without any hard sell. My Mini has been very reliable and based on the service I have received when the time comes for my next car I wouldn't hesitate to take my business here. More

My fiancee and I walked in there thinking that we are going to get a Mini Cooper Roadster S, but hoping that we will get into a car within a couple of weeks. It was hard because I wanted every option yo going to get a Mini Cooper Roadster S, but hoping that we will get into a car within a couple of weeks. It was hard because I wanted every option you can imagine on the car, and he wanted a manual transmission. Stephen straight out lied to us to get us to put a down payment on the car and sign for it. He told us that there is a car that is just getting on the ship in Germany and it will be delivered in two weeks. We put $1,000 in cash and waited. He called on the following Monday, saying that it won't be two weeks, it will be three weeks. Then I had a question, and I called him and left him a message. No call back. I called on the following week on a day that he wasn't in. I spoke to the sales manager, and I found out that the car is still in production. The sales manager Ed said he will check with corporate on the status of the car and get back to me on the following day. I still didn't get a call by 4:30 PM on the next day, and I called. They said there was no answer. On the next day, I went to the dealership and asked for my money back. They wouldn't give me my money back. My fiancee's friend, who is a tech at that dealership went into the system and checked our VIN and found out that the car didn't even go into production!!!!!! This jerk wanted our money, so he lied to us and was planning on just jerking us around, and tried to get us to wait at least 8 weeks for a car that we didn't even pick out to the exact spec that we wanted. DON'T EVER TALK TO STEPHEN ACKERMAN. HE IS LYING, GREEDY, SELFISH AND HE DOES'T DESERVE ANY BUSINESS. More

A couple of weeks ago my clutch went on my 2012 Mini Cooper s Countryman, this after only 19,000 miles, my wife had a 2006 now a 2005 both still with the original clutches. I have been driving manual t Cooper s Countryman, this after only 19,000 miles, my wife had a 2006 now a 2005 both still with the original clutches. I have been driving manual transmission cars and trucks for 25 years and never burned through a clutch let alone in less then a year. Mike took the car replaced the clutch (the first one is on Mini - that might explain things). He took pictures and showed me the wear on it. He also explained that it is unlike any other clutch out there, and exactly how it works with the auto adjust when it starts to wear, and how it is hydraulic with a very high catching point. He was very understanding with my wife and I as we complained about the fact that there is no true clutch feel or "sweet spot". I have never has a bad experience with any service on any of our Minis. They are a pleasure to work with on all service visits. More