Mini of Morristown

A couple of weeks ago my clutch went on my 2012 Mini Cooper s Countryman, this after only 19,000 miles, my wife had a 2006 now a 2005 both still with the original clutches. I have been driving manual t Cooper s Countryman, this after only 19,000 miles, my wife had a 2006 now a 2005 both still with the original clutches. I have been driving manual transmission cars and trucks for 25 years and never burned through a clutch let alone in less then a year. Mike took the car replaced the clutch (the first one is on Mini - that might explain things). He took pictures and showed me the wear on it. He also explained that it is unlike any other clutch out there, and exactly how it works with the auto adjust when it starts to wear, and how it is hydraulic with a very high catching point. He was very understanding with my wife and I as we complained about the fact that there is no true clutch feel or "sweet spot". I have never has a bad experience with any service on any of our Minis. They are a pleasure to work with on all service visits. More

Charged $200 to reprogram the Mini's ECU which should have been covered since it was a recall. If that's not bad enough, they also charged over $300 for four new spark plugs. Also charged $400 to fix a have been covered since it was a recall. If that's not bad enough, they also charged over $300 for four new spark plugs. Also charged $400 to fix a small coolant leak on the thermostat. Walked out with a bill of just over $1,000. Absolutely sickening, will NEVER go back there! More

Worst dealer experience I have ever had so far. Joe, the salesman was very cut and dry, not very friendly or accommodating. When I expressed what kind of monthly payment I was thinking about for the car, he salesman was very cut and dry, not very friendly or accommodating. When I expressed what kind of monthly payment I was thinking about for the car, he told me, " yea, and I want to go to Disney World, but we just don't always get everything we want." I couldn't believe the response! I decided not to pursue the car, and the grief they gave me getting my deposit back was incredible. It took me calling almost every day, FOR A MONTH, before they credited me. I could never get in touch with Russ Wildrick, the manager. When I was able to speak with him directly, he had a different excuse every time as to why I still haven't received my deposit, mostly "paperwork" processing. I paid with a credit card- at my job if I need to refund someone back their money, it's done in seconds. I never heard such nonsense. His tone was clear that he did not have any regard for me or my concerns, such shoddy customer service, considering this was an established dealer in the heart of Morristown. It was absolutely the worse run around I have ever gotten. I could have expected it from the salesman, but not the manager of the dealer. I went elsewhere, got the most wonderful car and was treated with the utmost customer service, that I should of had at Mini of Morristown. I will never recommend this dealership to anyone...ever. More

Stephen made my purchase a no brainer. Once he realized what was important to me in purchasing a car his approach was unsurpassable. The deal was made in less than 15 minutes. May I also say that from star what was important to me in purchasing a car his approach was unsurpassable. The deal was made in less than 15 minutes. May I also say that from start to finish it was a breeze. Brian in the financial also went out of his way to add on a warranty after I purchased the car. I would recommend Morristown Mini to anyone in the area looking for a great experience. Steven Brown More

Ryan Guercio made my second experience leasing a Mini a very fun day. My experiences throughout my first lease were excellent, but with my new lease I was able to add some details to my new car customi very fun day. My experiences throughout my first lease were excellent, but with my new lease I was able to add some details to my new car customizing it to fit me perfectly. Ryan spent a lot of time talking with me to made sure he completely understood all the nuances I was looking to add or upgrade in my new lease. I appreciated never feeling rushed while deciding and if I needed something explained a second time he was more than happy to go over things again. Overall it was a perfect "lease a new car" day. Brian Blute handled my financing this time around. He was my salesman three years ago so having already worked with him made my pick up day equally enjoyable. I have already referred two acquaintance to this dealership. More

Lenny was great! He made me feel comfortable and he made me laugh. He explained everything very well and it was my best new car purchase yet. I would absolutely buy from there again. me laugh. He explained everything very well and it was my best new car purchase yet. I would absolutely buy from there again. More

I bought a 2009 Mini Cooper for $21,000 and with in 6 months it has been in the shop for more then a month. I have had more then $11,000 in damages to this car. Brakes, engine, radio and window rewiring months it has been in the shop for more then a month. I have had more then $11,000 in damages to this car. Brakes, engine, radio and window rewiring had to be done to this some what new car. They have yet to help me finacally help me since this car is not even 6 months old. THIS IS CRAZY.... DO NOT GO HERE AT ALL. More

Main compliment - they didn't try to sell me anything that didn't make sense and even talked me out of things that I thought I wanted but didn't need. Would have liked more info pre-purchase about the d that didn't make sense and even talked me out of things that I thought I wanted but didn't need. Would have liked more info pre-purchase about the different extended warranties. More

Excellent experience all around...Sales personnel were most professional and knew their product...helpful and straightforward...give them a try and you will be pleased most professional and knew their product...helpful and straightforward...give them a try and you will be pleased More

Buying a new car can be confusing and frustrating, but Stephen was extremely knowledgeable, helpful and a pleasure to work with. I would definitely recommend him for anyone looking to buy a MINI!! And th Stephen was extremely knowledgeable, helpful and a pleasure to work with. I would definitely recommend him for anyone looking to buy a MINI!! And the new four doors are HOT. More