Mini of Morristown

Unfortunately, I had to go to this dealer to get a flat tire replaced after superstorm sandy last year. I have the tire insurance and have had tires replaced painlessly at my dealer elsewhere in NJ. Here I tire replaced after superstorm sandy last year. I have the tire insurance and have had tires replaced painlessly at my dealer elsewhere in NJ. Here I waited more than 5 hours and was told repeatedly it was due to the insurance I had purchased from the other dealer and that this dealer didn't sell that particular insurance. In addition, they told me I should have other tires replaced due to the wear and I declined (thankfully since I took my car to my dealer a few weeks later and they told me the tires were fine). After waiting 5+ hours, I was obviously frustrated and watched the service manager leave for lunch without providing an update. I finally just asked them to replace the tire and that I would pay for it and wait for the insurance to reimburse me. I was shocked at the lack of professionalism and the rudeness. Having sat there for an extended period of time, I saw the way they treated other customers. I just purchased a new mini and did not even consider going to this dealer even though they were technically more convenient. More

I bought my used 2008 Mini Cooper from Mini of Morristown this summer. The Salesman was great during the purchase, but I have heard that going back to dealerships for service on your car was a money pit...h this summer. The Salesman was great during the purchase, but I have heard that going back to dealerships for service on your car was a money pit...however, they seemed SO nice during the purchase and even though Morristown is trip from Nyack NY--I felt that I could trust them. When went back because of a service light and a tire pressure warning light--I was sure it was going to be expensive, but everything was covered excepted for the lug nut that was missing from my tire. They threw that in for free. They were fast, friendly, washed my car and gave me coffee--what more could you want? More

Erving has been reliable, accommodating, consciences and a pleasure to speak with each and every time. I would highly recommend this dealership for anyone looking for a Mini. a pleasure to speak with each and every time. I would highly recommend this dealership for anyone looking for a Mini. More

Erving Sanchez has serviced my 2006 Mini Cooper for 3 years, first as the foreman/technician and now as a service manager. He is the reason I return to this dealership over and over. Once when the sunr years, first as the foreman/technician and now as a service manager. He is the reason I return to this dealership over and over. Once when the sunroof motor failed, Erving talked me through manually closing my sunroof OVER THE PHONE until I could get the car in to be serviced. He is always helpful and flexible. He treats his customers as if they are family and is always honest about what needs to be fixed and what can wait until a later date. Now, I have a 2011 Mini Cooper and live in Boston, MA. I drive 5 hours to have my car serviced at Mini of Morristown because of Erving. His expertise and knowledge are invaluable! It is SO hard to find a good honest mechanic these days, especially at a dealership. Thanks Erving!!! More

I purchased my 2006 Mini Cooper S Cabrio with automatic transmission (MCSCa) July 15, 2006. While that was a smooth transaction, this review is of the service department, as I have used it exclusively, sa transmission (MCSCa) July 15, 2006. While that was a smooth transaction, this review is of the service department, as I have used it exclusively, save for one emergency visit elsewhere when I could not get to Morristown. In my 7+ years of ownership, Erving Sanchez and Fred Gallo have both been constants in the service department. Fred ran the service desk and became department manager, while Erving was the shop foreman and recently started running the service desk. Though I have used this dealer for service for 7+ years, I am writing this review specifically because in the past month I had occasion from, replacement of my OEM shocks with KONI shocks, to be reminded just how much I love these guys. So, why use a dealership once the car is out of warranty? I think they would typically be more expensive and I am sure there must be places that would undercut their price. I came in with that perception, but learned I could trust I'd not get beaten up on price. Well, early on while under warranty, I learned that Erving, besides being one of the nicest guys you'd ever want to meet, is a master mechanic. In the tri-state area there is probably no one better. If you don't accept that, sign up for the North American Motoring website and read the forums. This is a site devoted to Mini owner-enthusiasts. So, with only 45K miles on the car, I didn't need a lot of maintenance over the years, but like many Mini owners, I've done many upgrades, or modifications. I didn't want anyone but Erving working on or supervising these modifications and I wasn't treated badly on the pricing, which made the whole experience a pleasure. I had the best in the business doing my work and I wasn't getting hosed either. Dealership shops have standard times to do the various services to vehicles. Well, these guys were fair. If the book was right, they stuck to it. If the book was too generous, they cut me the slack. Considering I was always getting excellent work, I was feeling very fairly treated. Additionally, they were doing some fairly sophisticated work at times. They easily could have jacked the cost, but they never did and Erving always reviewed the nuances of what they were doing, or contending with, when a modification of a non-OEM part was being installed. Just to frame this for those who have any idea about modifications, they changed out my original dash for JCW carbon fiber, put in a Euro parcel shelf, changed to a JCW air box, upgraded my rear sway bar and upper and lower control arms to NME, put in a Craven reduction pulley for the supercharger, added front camber plates, put in a TSW under chassis brace, upgraded to KONI shocks and a TCE big brake kit front and rear, and a Milltek exhaust. I'd say I know their service department pretty well by now. And I handled a few simple mods myself (e.g., M7 strut brace and air diverter, ALTA silicone tubing, a PU carbon fiber hood scoop, etc.), so I know this is no easy task. As stated, my latest experience was my KONI shock replacement. Not all non-OEM parts always go in so easily as you might think. This was one of those times. There was a hitch and Fred Gallo, the manager, phoned me about it to try to work out a resolution. He also spoke to the distributor too. He went above and beyond to find a solution and then Erving made sure the adaptation was made to make it all work. I now am driving on the new KONI shocks and love the feel. While Erving has been the master mechanic, Fred has always been a great person to work with in making arrangements. As long as I'd call a few weeks in advance (and even sometimes when I couldn't), he'd accommodate the appointment times I requested and the loaner car arrangements I needed. This time, while in for the KONI shock replacement, was no exception. I wanted to try out the new coupe and Fred arranged that as my loaner. Fred and Erving make a great team. Even now that Erving has moved out of the service bays, I know he still goes back there to check on things and he still road tests the results and his road test of the new KONIs after addressing the fitments issue was the reason why my ride is now so much improved. It is comforting to know he's looking out for me and my Mini. Frankly, I was shocked by the few bad reviews. I suppose anyone can have a bad day, but even when something didn't go quite perfectly, as happened on this shock replacement, I found these two gents going above and beyond to fix things. I give them my highest recommendation. More

This REVIEW is totally for service! Erving in This REVIEW is totally for service! Erving in service...is a Blessing, a Shepard; one who has worked on Mini's and knows what he's talking about b This REVIEW is totally for service! Erving in service...is a Blessing, a Shepard; one who has worked on Mini's and knows what he's talking about be it that he was there shop foreman now working in service. I purchased a 2007 S there way back and had it serviced by Erving when he was working in the shop and he always made the process painless and took the time to explain to you what was getting down, how it was going to be done. If there was going to be a problem Erving always made time to talk with you and tell you when you'll have your car back. Fast-forward 2013 I currently drive a 2010 S. Erving is still there, taking his time explaining the process letting you know that he is there to make this process as painless as possible and get you back into your car as quickly as possible. Even though he's no longer working in the back he still does his job as if he still there. DO I RECOMMEND THERE SERVICE YES! IF ERVING IS NOT THERE YOU BETTER SEE FRED! IF BOTH OF THEM LEAVES.....LORD HAVE MERCY! Tre...blk mini...blk gut...no inspection sticker...no front plate...blackout....NICE! More

During my previous service visit I was fortunate to meet Erving Sanchez who provided me his card with more than one number to reach him. Receiving my loaner car was quick and easy and he even let me pick th Erving Sanchez who provided me his card with more than one number to reach him. Receiving my loaner car was quick and easy and he even let me pick the one I wanted to drive. He called me personally to tell me my car was finished and counseled me on my warranty and various ways to continue my expiring warranty. He did not pressure me in any way. He was courteous and friendly not only to me but with his coworkers. It is easy to tell they all like each other. This time when I needed service I called Erving directly from his business card and I was pleased he still worked there and help set me up with my service appointment. (He's worked there for 12 years so that must mean something). On top of this, I was able to sit comfortably with coffee and bagels, until it was determined what needed to be done. I even liked my loaner car so much I think I found my new mini and was directed immediately to someone who took my info when one becomes available. All people who worked in service were helpful as well. Keep up the good work. More

Bware, added lots of fees in the contract like $95.00 to deliver the car clean, 199.00 for window etching etc. CROOKS. Charges for items never installed and coubts on ppl not reading the fine print deliver the car clean, 199.00 for window etching etc. CROOKS. Charges for items never installed and coubts on ppl not reading the fine print More

I have been servicing my Cooper S with Erving and Almaz since I bought the car two years ago. From my first interaction with the service department where Fred helped me make the decision to buy the extende since I bought the car two years ago. From my first interaction with the service department where Fred helped me make the decision to buy the extended service and warranty contracts because of how much I drive, I've had great experiences. The Mini now has 57k miles on it and I go out of my way to make sure it gets serviced with Erving in Morristown. While it's not always the most convenient (there are probably 2 other Mini dealers that are closer...) Erving and Almaz have the customer experience down. They go out of their way to manage expectations, and whenever possible they will over-deliver. While it is clear to me the service department's objective is to satisfy every customer every time, on the rare occasion that something might slip through the cracks, Erving jumps into gear and resolves the issue calmly and deliberately. And when it comes time to buy my next Mini, Dave Dobler will get the call. Dave has helped me through my "almost purchase" in 2008 and then "the purchase" in 2011. His knowledge and demeanor are appreciated and he is always available to answer questions. A true professional. More

I have been driving .. The Mini Cooper S... Since 2007... With "Mini of Morristown"!! All of my encounters... Be it "service".. Or "sales"...has been pleasant... and I have a peaceful .. Personal feeling .. With "Mini of Morristown"!! All of my encounters... Be it "service".. Or "sales"...has been pleasant... and I have a peaceful .. Personal feeling ..each and every encounter I have experienced!! David Dobler... My sales representative... This summer... Was extremely knowledgable ...patient and accommodating to my every need and request!! I love Mini of Morristown !! And will continue to recommend them as the BEST in Customer Service!! A Giannetta More