Mini of Morristown

Here is a recap of the issue. My wife purchased a 2009 Mini Cooper S from Mini of Morristown in Feb 2013. As part of the purchase we also paid for a 60 month tire plan that cost $2,399.00. Nine months l Mini Cooper S from Mini of Morristown in Feb 2013. As part of the purchase we also paid for a 60 month tire plan that cost $2,399.00. Nine months later in Nov 2013 into a 60 month tire plan agreement we sold this Mini Cooper S and I requested a refund on the unused portion of this tire plan. We finally got a refund check in the amount of $886.77!!! This was an amazingly low refund given that only 15% of the term of the contract had expired and you were refunding us only 37% of the original purchase price. I called Brian Blute the finance manager at Morristown Mini and he told me that it was a reimbursement calculation as determined by NIU of Florida, Inc. I called NIU and was told that in fact their only involvement was the a small deduction cost for an administrative fee and that Mini of Morristown handled all other remaining aspects of the reimbursement. Completely different feedback than what Brian Blute provided me on the phone. At this point I’ve now left Brian Blute and Amy Musleh the general manager phone calls that have not been returned. While I understand attentive and good customer service when you are trying to sell a car one would at least hope there is some level of basic customer service once a car has been sold and the financial details are being wrapped up. At this point we honestly feel ripped off in this transaction with Mini of Morristown. We would like a refund of the remaining portion of the initial plan cost in the amount of $1,152.38 that would reflect the remaining balance to get us to a 85% of the full term of the unused tire plan. This $1,152.38 when added to the $886.77 we received from Morristown Mini would get us to $2, 039.15 and reflect a 85% refund on the initial 60 month tire plan. More

The gentlemen in the service department is why I stay with MINI. Although it is a great car, dealing with the service men is why I stay. They take care of my husband's and my mini (we own 2) as if we w with MINI. Although it is a great car, dealing with the service men is why I stay. They take care of my husband's and my mini (we own 2) as if we were family. I have even told them that if they left, I would buy a car from wherever they go. Also, we have bought two mini's from the same sales man. You really can't ask for better people to deal with. More

I have to say, everyone I dealt with at Morristown MINI was great and very friendly except for our salesman Steve. We'd done a lot of research and went in knowing exactly what we wanted and how much it was was great and very friendly except for our salesman Steve. We'd done a lot of research and went in knowing exactly what we wanted and how much it was going to cost, He kept trying to tack on additional costs and quoted us a much higher price, I'm not sure why there needs to be a delivery fee for a car that's sitting in the parking lot. Over all this guy rubbed me the wrong way and definitely seems to be a stero-typical car sales snake, it's a shame because Morristown is so close but it's definitely worth taking a little further drive up to Prestige. More

When I was having my car serviced one day, a woman whose son was about to purchase a Mini Cooper came over to the department and broadly asked the people waiting about what their experience had been. I imm son was about to purchase a Mini Cooper came over to the department and broadly asked the people waiting about what their experience had been. I immediately said to her "Have your son buy that car this minute and don't look back!" ANYBODY can buy a car anywhere, but the key factor most people don't account for is the quality of service after the check is signed. That young man was lucky his mother was an astute consumer. Why? Because the place where customer satisfaction and brand loyalty are truly born and nurtured is at the Customer Service Counter, NOT the sales desk. Prior to purchasing my Cooper, I owned a Lexus. I will never, ever buy another car other than from Mini of Morristown. Why? Because I feel safe driving a little car that gets a lot of TLC from Erving and his team. When I come in for a routine service, they check everything thoroughly. When I have a problem, they don't rest until it's resolved. One time, I came in three times for a noise and Erving had me come back when the Shop Foreman, Bill could take a drive with me to see if they could determine the source. What other dealership DOES that today? Another time, my tire indicator said I had low pressure in one of them. I filled it with air. Two days later, the indicator light signaled again. I was going to Connecticut the next day. I pulled into Mini of Morristown without an appointment. Erving and his team worked me into the schedule and found a nail in my tire and fixed it while I waited. What other dealership DOES that today? The team smiles, they are patient and respectful of everyone. One day, I witnessed Erving handle a difficult and unappreciative customer with the utmost courtesy. NOTHING was going to make that man happy, but Erving didn't let that stop or bother his efforts to do so. It doesn't stop at the Customer Service desk either. Why? Because right after the New Year, I drove home after that snowy blizzard hit New England. When I started my car on Saturday morning for the long trip back from Boston, all FOUR of my tires were low. I knew it was from having the car parked in freezing temperatures. My washer fluid was frozen and wouldn't spritz. As I neared Morristown, I called the dealership to see if I could swing by to have this attended to. The first response was that the Customer Service department had closed for the day. I wasn't satisfied and said to whomever I spoke to that I was coming anyway and expected these simple tasks to be attended to. When I arrived, Gerry (in Sales) took over. He greeted me and was so GRACIOUS in his helpful and deft handling of my car. I waited in the Customer Service area with a cup of coffee (always delicious by the way) and when Gerry pulled up my car, it was even WASHED! Amy stopped by to chat with me and I was so impressed with these simple courtesies. Amy and Gerry understand, as well as the Customer Service team: everybody's job is Customer Service. Because of this unique spirit at the dealership, I carry the business cards of Mini of Morristown in my purse. I know one person who has purchased a Cooper Clubman at the dealership because of my enthusiasm. I've handed out your cards in parking lots and on the street to anyone who asks me about my Mini. Why? Because I owe it to the people who sold and service my Mini Cooper. Thank you for your leadership in fostering this culture in your car business, Sincerely, Thaddea B. Kuchera More

I leased a 2012 Mini Cooper hardtop in 2012. Although there have been a few issues that required me to come in for service, the service experience has been amazing. Erving and his team make a potentially there have been a few issues that required me to come in for service, the service experience has been amazing. Erving and his team make a potentially frustrating experience very easy. He has the ability to explain what is happening and what needs to be done in simple terms. He is also very friendly and a true gentleman. I will be getting my next at at this dealership because of the service department. Well done! Ken Kramer More

David Dobbler was very knowledgeable and did a great job with the sale. The finance department was very accommodating and DID NOT try to OVER SELL me on service packages! Kudos to them for getting me just with the sale. The finance department was very accommodating and DID NOT try to OVER SELL me on service packages! Kudos to them for getting me just what I need. The 2010 Mini Cooper is great! I would recommend this car and this dealership again! A+++++!!!! More

Best car buying experience of my life. Efficient, quick, extremely friendly management and staff. Kyle Lightfoot delivered all as promised, and spent a very cold evening outside going over the car with m extremely friendly management and staff. Kyle Lightfoot delivered all as promised, and spent a very cold evening outside going over the car with me before I drove it out of the dealership. He was very clear about the cost of the car and took me out to the yard to show me the three cars he had available in white, helping me to make my selection. He advised me to take out tyre insurance, and explained all the benefits of this added insurance. I shall certainly be recommending Mini of Morristown to any of my friends and acquaintances looking to this brand of car, and will definitely point them in Kyle's direction. A very pleasant and well-groomed young man, with a delightful personality. More

Steven was a lot of fun to deal with, never pressured us into the sale. Showed us all out options and went over all the features. Knew more about the mini then any other dealership I visited. This was our t into the sale. Showed us all out options and went over all the features. Knew more about the mini then any other dealership I visited. This was our third mini and by far the best experience ever. We will continue our relationship with Steven for sure. More

Overall, the experience was great!I will give this dealer a 4, just because the price on labor was high and the lack of loaner cars made me to re-schedule my day. I was pleased to be greeted and I liked how a 4, just because the price on labor was high and the lack of loaner cars made me to re-schedule my day. I was pleased to be greeted and I liked how the Service Advisor, Erving Sanchez listened to me and let me explain the reason why I was taking my car in. I told him I wanted to be proactive about a recall for MINI on the time tensioner chain, even though my car didn't fall into it, he took the time to check it. Turns out my car did need that recall to be fixed, he explained to me what was wrong with my car and also advised me about my rear breaks, which I went ahead and got them to change them. Luckily, my car is still under warranty for major fixed and this was cover by the manufacturer. I have to pay for the break service only, which I considered was high. I have to say, after reading previous reviews about this dealer I couldn't understand why people weren't please with their customer service since I had a great experience. More

Erving found the best price fr my warranty, he took care of my mini, he drop the car at my home. Great costumer service!!!! Thanks of my mini, he drop the car at my home. Great costumer service!!!! Thanks More