Milton Ruben Toyota of Augusta

Stay away. Horrible experience. Pulled the whole bait and switch. Came in to discuss a particular used truck, next day sent info on my trade-in and negotiate Horrible experience. Pulled the whole bait and switch. Came in to discuss a particular used truck, next day sent info on my trade-in and negotiate a price for the truck and Dennis Giles immediately sends me a total offer for a completely different new truck. He jerks me around saying he's going to give me an offer soon for the truck we discussed, only to push the other truck on me again, then says the truck I'm interested in was sold. Such xx, stay away. More

Updated 10/7/24 Once again Landon was Awesome to work with. Helped me locate the last TRD Pro 4Runner around and even with dealership down with issues from the Hurricane, he was always prompt with respon with. Helped me locate the last TRD Pro 4Runner around and even with dealership down with issues from the Hurricane, he was always prompt with responses in letting me know what was going on. Ronnie runs a great ship over there and I always look forward to seeing and dealing with him. Rick In Finance was spot on with helping fit my needs and transferring my warranty from my 23 ORP. 4 Toyota Vehicles in 4 years. 2020 4Runner Nightshade 2023 4Runner ORP 2023 RAV 4 2024 4Runner TRD PRO....last one is the one i was looking for Thanks Landon, Ronnie and Rick! More

A few months ago the 2024 Tacoma began to show up at dealerships. I said I needed to sit on one and check it out to see if it would work for me. I was just wanting to check the interior size because I dealerships. I said I needed to sit on one and check it out to see if it would work for me. I was just wanting to check the interior size because I did not like the 2023 and earlier models. I was told there are no trucks for me to look at because they are all sold. I said if I can sit in one to see if the size fits I will put a deposit on a Limited. They said it would possibly be months before there would be one I could check out. I moved on to another dealer and had my truck in a few days. Now I drive my new truck by their dealership and see dozens of 2024 Tacoma trucks. A shame I had to drive two hours away to buy when they are four miles from my house. More

worst finance team i have ever delt with did not be c able to spend time to talk with me able to spend time to talk with me More

Purchased a used suburban a week ago only drove 200 miles before the check engine light came on, and it has the obnoxious loud tick, possible lifter issue. I scanned it and it reads number 7 misfire. I immed before the check engine light came on, and it has the obnoxious loud tick, possible lifter issue. I scanned it and it reads number 7 misfire. I immediately called and left message with Jesse the salesman, he messaged to bring it to the service dept asap. I dropped it off and i am still waiting to hear back. Jesse has been checking in with throught the day which I am greatful for. I am praying they uphold the 30 day, 1000 mile warranty. Reading some of these comments I am very skeptical. If they honor the warranty and fix it I will change the rating. Not a happy camper at the moment. Really hoping they don't take advantage of females and sell bad vehicles. 😕 I will say the buying process was fairly easy and smooth. I'm just really praying they fix the issue. More

i would not choose to do business with Abraham Pacheco, i found what he stands for to be less than honorable when it comes to selling a vehicle found what he stands for to be less than honorable when it comes to selling a vehicle More

Horrible customer service. Scheduled service online took time off from work and they never confirmed either by phone or email. When I called to confirm they said they didn't Scheduled service online took time off from work and they never confirmed either by phone or email. When I called to confirm they said they didn't have us scheduled. Horrible company! Avoid, More

Talking about a LACK of communication, transparency and common courtesy, this dealership is all the above. After waiting a little more than 5 hours for a fuel door replacement, I was told the job couldn't common courtesy, this dealership is all the above. After waiting a little more than 5 hours for a fuel door replacement, I was told the job couldn't be completed today. Not one time did a service advisor come out to talk with me. I arrived at 9:30 AM and waited for 2 or more hours before I APPROACHED who I thought was my advisor to be told someone else will be handling the paper work. Now I have a new advisor and was told she's on the phone with warranty she will come see me in a few minutes. WELL another 1 in a half hour passed, no advisor. I APPROACHED them again to see if there was a problem with the warranty. NO, NO, NO, she said the parts are in stock and your vehicle will be ready in 30 min. This after she called in the back to find out the status. Another 1 and a half passed. I was finally called back to be told they could not complete the job because they don's have the parts. I wanted to speak with a service manager by now. I was furious!!! Mind you I had the same issue when purchasing the vehicle. TRANSPARENCY, COMMUNICATION AND COMMON COURTESY. More

After 5 hours of waiting for my 120K mile service to be complete, I was told that the service technician had stumbled into a noise in the vehicle that would not have been caught in the 120K mile service. I complete, I was told that the service technician had stumbled into a noise in the vehicle that would not have been caught in the 120K mile service. It took another 70 minutes for the technician to diagnose one of the steerage parts was worn, which should have been caught during the 120K mile inspection. All in all, 6+ hours to spend $1000, with a quote for another $1200 worth of work. I called C&C automotive, they will do it for under $500. Save yourself the time and energy. Customer service rep Lynn was very nice, but talked to me 3 times in 6 hours. They dealership also washed my car. More