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Mike Patton Ford Lincoln

LaGrange, GA

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284 Reviews

1402 LaFayette Parkway

LaGrange, GA

30241

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284 Reviews of Mike Patton Ford Lincoln

April 23, 2020

I spent several days dealing with Jimmy Purnel and it was a horrible experience. He promised me a deal that he couldn’t make . His sales manager and the the general manager David Ray called me trying to smi More

by Michael.d.young1985
Recommend Dealer
No
Employees Worked With
Jimmy Purnel. David Ray
Apr 24, 2020 -

Mike Patton Ford Lincoln responded

Mr. Young, The Mike Patton Auto Family has been serving this community for over 47 years. During that time we have cultivated a process and culture that not only provides a safe, friendly work environment for our Sales Professionals, but it has become a home for thousands of Happy, Satisfied customers both Sales and Service. During these difficult times and dealing with COVID-19 Mike Patton Auto once again put the community and staff first and closed all stores during the “shelter in place” In doing this we set out on a new journey working car deals off site, over the phone, on line and in some cases making trips to a customer to take care of all the details all to maintain the ultimate car buying experience. I completely understand the frustration that the car buying process can cause even in a perfect situation. I am sorry that we did not have the vehicle in stock comparable to the one you were quoted elsewhere. We would have loved to have been given the opportunity to see your trade and maximize all the numbers to offer you even more. Unfortunately we never got that opportunity and we were not comparing truck for truck. These two things are crucial when trying to be completive in our business. I do want to thank you for giving us the opportunity to serve you and please let us know if there is anything we can do to help you in the future. Please contact me directly with any questions you may have in the future. Respectfully, David Ray – Ford General Manager Mike Patton Auto Family 706.298.6943

Apr 24, 2020 -

Mike Patton Ford Lincoln responded

Mr. Young, The Mike Patton Auto Family has been serving this community for over 47 years. During that time we have cultivated a process and culture that not only provides a safe, friendly work environment for our Sales Professionals, but it has become a home for thousands of Happy, Satisfied customers both Sales and Service. During these difficult times and dealing with COVID-19 Mike Patton Auto once again put the community and staff first and closed all stores during the “shelter in place” In doing this we set out on a new journey working car deals off site, over the phone, on line and in some cases making trips to a customer to take care of all the details all to maintain the ultimate car buying experience. I completely understand the frustration that the car buying process can cause even in a perfect situation. I am sorry that we did not have the vehicle in stock comparable to the one you were quoted elsewhere. We would have loved to have been given the opportunity to see your trade and maximize all the numbers to offer you even more. Unfortunately we never got that opportunity and we were not comparing truck for truck. These two things are crucial when trying to be completive in our business. I do want to thank you for giving us the opportunity to serve you and please let us know if there is anything we can do to help you in the future. Please contact me directly with any questions you may have in the future. Respectfully, David Ray – Ford General Manager Mike Patton Auto Family 706.298.6943

October 29, 2019

Mike Patton Ford This was my first experience with Mike Patton Ford. I drove from Newnan and let me tell you it was worth the trip. Mike Smallwood greeted me at the do More

by Coopman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier, Mike Smallwood
August 23, 2019

Great place to do business! Love our Miss Ruby that we bought here. It’s a ruby red Ford Escape. Mike Smallwood was our salesman. Highly recommend him. He will find you what you More

by Mimi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Smallwood
April 21, 2019

Our tenth car from Mike Patton Auto We have been buying our cars from Mike Patton for thirty years and have had nothing but positive experience with sales and service. We just purchased More

by Retired educator
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier in finance was very helpful as was Jenie in accessories., Mike Smallwood
January 03, 2019

awesome service Mike Smallwood took awesome care of me. Very good salesman! I will be a repeat customer. Very easy to work with and very nice dealership. All employee More

by Rjmattocks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Smallwood
December 28, 2018

First Ford in 30 years I've been buying new cars for the last 40 years and a bad experience 30 years ago took Ford off the table as a truck option, however I decided to comp More

by NewFordGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Smallwood
December 02, 2018

Everything went perfectly No wait got my SUV in on time. Iwill never drive anything but a Ford Truck or SUV. These vehicals saved my husbands life twice More

by Janroi12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Smallwood, Chuck Bolton
November 28, 2018

The best I've ever had buying a car. Great Great experience with Marcus he a good salesman he was helpful as he can be.He was very professional and very courteous. The Time was short More

by Nallison440
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier, Marcus Jefferson
October 30, 2018

Great company, great salesman and great car! I purchased a 2019Ford Explorer and loved Mike Smallwood who did an excellent job handling the sale, explaining the features on the car and making sur More

by Grandnan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Smallwood
October 16, 2018

Great cars and great people!! We purchased our Ford Edge new in 2016. We have had no problems and great service since that day. The service we have received from the people that wo More

by Mlj1665
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Smallwood
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