Mike Patton Ford Lincoln

I ordered my parts the week before I was scheduled for service. I called the day before to make sure my parts were there. When I arrived Shannon took my car to the back then she came back and said your pa service. I called the day before to make sure my parts were there. When I arrived Shannon took my car to the back then she came back and said your parts are not here. I then asked her why did she say they were here when I called her the day before. I went to the service department and I asked the tall guy why he didn't call me and let me know the part was not here. He then checked the system and said your parts are in Union City Ford and I could go and pick them up myself. Then Shannon said if you do then we can't fix it today. And she gave me my key and I asked her if the guy checked my tires since my light was on. I asked her if she cared about me as a customer and if she was concerned about my safety. Then another lady heard us talking and she called the manager Mandy. Mandy then sent someone to go and get my parts and my car was fixed. When I left after six hours and it was raining so I was using the wipers. The next day I was going to use the car then I noticed my steering wheel was not close properly so the windshield wipers would not go off. I called Shannon back and she said she was ordering my other part and they will look at the wipers then. I called her back two days later to ask about the other part and she said she would call me when the part comes in and it has been three weeks and I have not heard from Shannon or Mandy. I will not be back at Mike Patton for anything. I have been a loyal customer since Mike Patton sold Mazda's. I was at the dealership getting the vehicle serviced for over 6 hours. They didn't even offer me a soda or ten percent off. NOTHING More

If I could give zero stars I most definitely would. I have a 2019 Fusion and it had a really bad rattle at idle but would dissipate once in higher RPMs. It did this for about 2 months (keep in mind I h I have a 2019 Fusion and it had a really bad rattle at idle but would dissipate once in higher RPMs. It did this for about 2 months (keep in mind I have been driving it back and forth to work every day in Atlanta) before I decided to take it to the Ford "professionals" to have it diagnosed. I DROVE my car to the dealership and dropped it off 03/28/2023, the next day 03/29/2023 Veronica called me and told me they had diagnosed my car and that I would need a long block because I slung a rod. I rebutted this with its next to nearly impossible that I slung a rod. I went back and forth with the Service Department for 2 days asking for a further inspection to finally be told by the Service Manager Mandy that "something was rolling around in the bottom of my engine and they would have to break it down past failure to tell me what it was". Once again not likely. The quote stated that the technician started the car and turned it on and off 3 times and this is how Mike Patton deemed I needed a long block, seems pretty casual to me. A 10K quote was written and provided to me. I decided to pick up my car and take it to another shop for a 2nd opinion. I paid the $150 diagnostic fee; even though there was no "diagnosing" completed. The next day my car was diagnosed and I had a cracked flexplate (which by the way is a very common problem in the 1.5L and 2L engines that Ford produces), I moved forward with the repairs at that shop and in 4 days had my car back and running as it should have been. I reached back out to Mike Patton for a refund of the "diagnostic charges" and was asked to bring my car by for an inspection. Fine, I took my car yesterday 04/11/2023 WITH the broken flexplate in my hand- the Service Manager Mandy argued with me about that repairing my car in front of 3 employees and another customer. The foreman went out and inspected and the car was in fact repaired. So not only did Mike Patton misdiagnose my car BY A LONG SHOT, they never had the common decency to apologize. Had I moved forward with a long block I would have received my car back with the same issue. My question is what then? More money to fix the actual problem? Or would have Mike Patton seen that plate when replacing the engine and not said a word? They have lost all confidence in me as a future customer, I wouldn't let them put air in my bicycle tires. From the top (Brian Patton) to the technician (Brandon Vernadoe) that diagnosed my car the only apology that was given was from the Foreman (Shawn). Mandy clearly has no mechanical experience and could not challenge her technicians enough to know that my car DID NOT need an engine. I have been in the dealership industry since high school and this behavior is completely unacceptable in my opinion. Mike Patton Service Department really is a joke. Please beware with bringing your car here for anything other than an oil change. More

I could write a book about all that I went through after I purchased a car. The stress was unreal. They care nothing about the customer opinion of them. I purchased a car. The stress was unreal. They care nothing about the customer opinion of them. More

Excellent service department! Stephen Clark did an awesome job of assisting me with my vehicle! awesome job of assisting me with my vehicle! More

this dealership was the best I have ever dealt with. Everyone went beyond my expectations. I and my husband bought a car the same day and are so pleased! Everyone went beyond my expectations. I and my husband bought a car the same day and are so pleased! More

Elizabeth Watts should write the book on how to provide excellent customer service ! Elizabeth was outstanding and handled my truck repair like I was family. excellent customer service ! Elizabeth was outstanding and handled my truck repair like I was family. More

great salesman with time management would highly recommend sonny hand to anyone that needs a car as well a great deal to match the monthly payments range you need with time management would highly recommend sonny hand to anyone that needs a car as well a great deal to match the monthly payments range you need More

I spent several days going back and forth with car salesman Jimmy Purnel trying to make a deal on a new F150. When I asked Jimmy to send me a copy of the bill of sale on the first truck we discussed salesman Jimmy Purnel trying to make a deal on a new F150. When I asked Jimmy to send me a copy of the bill of sale on the first truck we discussed , he objected , stating that I was just going to use that information to get a better deal from another dealer. He actually took pictures of the right column of the bill of sale , cutting off most of the pertinent information and texted it to me. After I saw the bottom line price it didn't matter anyway as the price was much higher than the other deal. In this conversation I mentioned that I had a deal for 0% 84 months , $560 a month. He called me back just a few minutes later and told me he had a truck with more options for $555 a month. I looked over the truck and agreed to take that deal. Well, when we spoke next about him sending me a bill of sale and me filling out a credit application the monthly payment had gone up to $620 a month. 620-555=65X84=5460. So he was trying to raise the agreed upon price by $5460. I of course ended the conversation. I was then contacted by the sales manager Jose, followed by the general manager David Ray. David explained that mistakes were made and that Jimmy had been given some bad information and that he need s a little training. David went on to apologize profusely and explain that this is not how they do business. David then got the details on the truck I was shopping for and promised to do his best to make this right. Well about 5 hours later I had not heard from David so I called him and was told that he didn't see anything he could do. Apparently David didn't have enough respect for me or my time to call and tell me that. The bottom line is they are Liars with no respect for their customers. In responding to this review, David Ray attempts to paint this as a situation where the dealership didn’t have the truck I want,had not seen my trade so they couldn’t make a deal . The real issue that he won’t address is the fictitious price I was given for a truck in the lot that he would not stand behind. As far as the trade, I had submitted pictures and mileage of my car as requested . The trade was going to be picked up and the truck delivered per Covid 19. More